Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.4 out of 5 stars with 3556 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers highly value the 20.5 Cu. Ft. Top-Freezer Refrigerator for its overall performance, size, and capacity, noting that it works well and fits perfectly in their spaces. The refrigerator is also appreciated for its low noise level and easy-to-adjust temperature control. However, some customers have expressed concerns about the absence of a freezer light and the weakness of the freezer door seal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 3,556 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Quality Fridge

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge had lots of room and keeps everything organized, very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    Very bright!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this installed a few weeks ago and so far, so good. At first the frig was a little bit loud but after a few days it is quieter. I love the light inside, it is very bright! Plenty of room for everything and I love the glass shelves. I love that you can see what are in the bins. Very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Whirlpool Return/Exchange

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a return exchange on the first refrigerator. The first refrigerator had a loud buzzing sound. Gave it week to break in but loud buzzing sound did not go away. After initiating the return and exchange with Best Buy geek squad, the replacement refrigerator that arrived was way better. No loud humming sound and refrigerator is cold. Happy with my refrigerator purchase with Best Buy. Go with your gut if you think the refrigerator needs to be exchanged. Don’t wait too long. Giving 5 Stars for the customer service I received with Best Buy Geek Squad with the return exchange. Best is to call them instead using chat. Also good experience with the delivery guys.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Great buy at Best Buy!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect refrigerator for us. We love the size, clear shelves and plenty of storage.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Door seal, Freezer light

    Rated 2 out of 5 stars

    Not impressed with this refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am kind of disappointed with this refrigerator, I had to replace my 20 year old fridge just for the energy efficiency, I got my first new refrigerator and the seals were all messed up on the doors and then I got another new one (same kind.) The fridge is made much cheaper than my old one and it develops a row of ice on along the top of the top shelf in the freezer door. We clean it off about every 2 to 3 days, I don't think it's suppose to do that but I don't want to hassle with getting another new one, it's a pain having to put all your food in coolers and transferring it from the old to the new one. I guess this one will keep the food cold and or frozen, that's all I wanted.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Awesomec, We thank you for your review, and are sorry to hear of the concerns you're having with your Whirlpool® Refrigerator. We'd like to follow up with you regarding your concerns. Please email us at [email protected] with your name, phone number, address and model/serial number so we may do so. Please include a brief description of your concerns in your email. Thank you Whirlpool® Social Media Relations WhirlpoolBrand

  • Pros mentioned:
    Capacity
    Cons mentioned:
    Freezer light

    Rated 5 out of 5 stars

    Lots of space. Like the design.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, exactly what I was looking for. Good value. Has lots of space. I much prefer to side by side that keeps you from putting wide things in frig or freezer. Two things I didnt notice when buying that would not have kept me from buying, but I miss are: No light in freezer and smaller deli/cheese drawer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 4 out of 5 stars

    Great fridge but wow the fingerprints!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge itself is great. I love the size, look, ease of use, but the stainless steel is more than a fingerprint magnet. I think it creates fingerprints on its own! And cleaning them off can be challenging. If you're ok with fingerprints, it's an excellent fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Great fridge for the price.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator replaced my dad's 16 year old fridge and it's perfect for him. It's big enough for a two-person household or a garage. So far it has not had any issues and is working great! Cools well and there is plenty of room.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Freezer light

    Rated 4 out of 5 stars

    Great Brand, Better Price!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you just need a traditional Fridge that works, here it is. Only complaint, the Freezer does not include a light, other than that Very Happy!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great deal

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how it fits just right in my kitchen and it was easy to switch the door.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Refrigerator

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this refrigerator. It works great. Is very quiet. It performs like advertised. The men that delivered and set it up were very professional and courteous. I am using it as a second refrigerator. I highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Whirlpool is a winner!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is a reasonable size for an apartment or a small house. It has been very consistent in temperature keeping our cold things cold. The freezer works great. We have experienced some newer brands in recent years and were profoundly disappointed. This Whirlpool is wonderful!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Freezer light

    Rated 5 out of 5 stars

    Spare Refrigerator inGarage

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased as a spare refrigerator that's in my garage. I just needed the basic items (no icemaker), and I am quite happy with this unit. The inside of the refrigerator is very bright, although a light in the freezer would have been nice. It has a lot more room than I anticipated.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    According to Ted...

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has good capacity for a top freezer model and runs quiter than my previous fridge. Not a lot of storage configuration options other than on the door, but this is a no frills model that seems like it is going to fill my basic needs just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, I recommend this classic fridge. It’ keep everything nice and cold

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Temperature control

    Rated 5 out of 5 stars

    Great value

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it was on sale, I bought this unit to provide extra refrigerator and freezer space. It is located in a utility room. It was a terrific choice. Not only was it a great value, it is spacious, doesn't waste space on an icemaker, and it has reliably maintained a constant temperature. I have had it for several months and am completely satisfied. Great choice.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Freezer light

    Rated 5 out of 5 stars

    Refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator works great! we had shopped other stores but the size of this was perfect and the price was great. The Refrigerator may not have a light in the freezer, but it is not needed. I would recommend it to a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Whirlpool Refrigerator

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with this purchase! Lots of room in refrigerator and freezer. Love the sliding drawer.

    I would recommend this to a friend
  • Cons mentioned:
    Door seal

    Rated 3 out of 5 stars

    No Frills Smaller R/F

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve always had very good luck with whirlpool products, so when I was looking for a smaller capacity, no-frills garage refrigerator, I was happy to find this one. I would be satisfied with it if it weren’t for two things. First, the shelves are very flimsy. Second, it appears that the freezer door is supposed to be held shut tight with magnets. However, when we close the refrigerator door, the freezer door puffs out and the seal loosens up. We only realized this after the ice cream from the freezer was soft to the point of looking like it was melting, even though it is cold in the garage right now and exterior heat is not a factor. We turned up the freezer temp and now double check the doors to make sure they’re tight, but it’s too early to tell if the problem will be solved, especially when summer finally arrives. I purchased this appliance from the website without seeing it in person, so there’s the lesson learned. (The delivery and set up service, however, was outstanding.) My husband says it was semi-cheap, and it will do what we bought it to do.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Returned first one but second one is good:

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one had a high pitched noise when motor running. Returned within a week while store warranty still in effect. Second one is extremely quiet. Very pleased with size of freezer and fridge size. Holds a lot of groceries. Would recommend getting store warranty for 3 years because appliances aren’t what they used to be.

    I would recommend this to a friend