Customer Ratings & Reviews
- Model:
- WRT311FZDT
- SKU:
- 9536281
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the 20.5 Cu. Ft. Top-Freezer Refrigerator, particularly its ample interior size and generous space. The overall performance, price, and decent capacity also receive positive feedback. However, some customers have noted the noise level and the absence of a freezer light as potential drawbacks.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Best Buy is awful!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge, hate Best Buy! Worst customer service in the world!
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
- Pros mentioned:Size
Great size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is just right size, spacious inside with adjustable shelves, love it !
I would recommend this to a friend Complete failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I originally purchased a Whirlpool refrigerator on 9/20, that was delivered 9/30. It was defective. A new one delivered 10/7 was defective, and the delivery drivers did not even bring it in. Same thing happened 10/11, 10/18, and 10/22. NOTE: that is 5 units that were all defective. For all the anticipated deliveries, I cancelled other appointments, and made other arrangements to be home. So I not only wasted a lot of time over 5 days. I finally gave up on Best Buy!!!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Scary
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beeps if open more than 3 minutes now making loud beating noise.
No, I would not recommend this to a friendNeeded a repair after a week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator accumulated ice once installed, we called a repair man and he had to apply a new seal.
I would recommend this to a friendterrible appliance. very noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could't believe how loud this refrigerator was. Doors didn't align properly so a lot of frost and ice built up in a short ( 2 days ) time.glad I was able to return it
No, I would not recommend this to a friendDisappointed in quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this refrigerator on April 28th. Today is June 12th and I am having to schedule a second service appointment! The freezer doesn't self defrost and then the refrigerator temperature goes up in to the 50s and 60s. Very disappointed! I have lost food twice now since I lost food from my 16 year old refrigerator going bad. At least I got 16 years out of the old one instead of 2 weeks out of the new one!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey BKA1989, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Good for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very large interior but the plastic layers and containers seem very fragile.
I would recommend this to a friend- Pros mentioned:Size
Perfect size fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a fridge that was siza compatable for the small space in my kitchen!
I would recommend this to a friend Door not closing properly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door not closing properly. Just purchased something is wrong
I would recommend this to a friendnot reliable
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had the fridge for 2 years and already the thermostate and blower went out. This was an $800 fridge which was a lot of money for us, so I can't afford to replace it.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
- Pros mentioned:Capacity
Did not cool after 24 hours on 1st day.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad nev6offer me a replacement, gave me number to have it repaired from whool pool com. Return back to best buy for refund and cancel order for stove.
No, I would not recommend this to a friend - Pros mentioned:Overall performance
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is the second one that I have had. It works fine and ....
I would recommend this to a friend Terrible purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worst purchases ever made. Had it delivered to our home and stored it in my garage until my daughter was moving. On moving day while refrigerator was still boxed and never opened when we went to open box it was so damaged it was unbelievable. The box and all the foam was all intact and you would never know it was damaged. It was so damaged it literally looked like it was damaged then boxed up. This was a gift for my daughter and we was scrambling on moving day to find another refrigerator and unfortunately we had to go to a competitor to buy one.
No, I would not recommend this to a friendTerrible product Stay Away!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge has MAJOR condensation issues. The service guy said there were 200 other with the same issue I had. 1st they said there was an ice blockage stopping air flow between the freezer and fridge. then they replaced a fan. Then they replaced the door. I still have pools of condensation in summer. Puddle of water in the vegetable bins. Service just came back and seems to be starting the whole cylce over! Why don;t they just replace this lemon?
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Westie, we value your time and would like to look into the concerns with your refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
If u want a freezer then buy this.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer works like a champ. The fridge on the other hand never worked from day one.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us,. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
new refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had to turn it up to get items cold the way I like
No, I would not recommend this to a friend- Pros mentioned:Capacity
Very good refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great product big enough for all your needs lots of space
I would recommend this to a friend - Pros mentioned:Capacity
Great gift for my mother, she loved !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.She was amazed at how much stuff the fridge can actually hold!!
I would recommend this to a friend Basic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing fancy, just a basic unit that stands out by capability of ice making
I would recommend this to a friend