Customer Ratings & Reviews
- Model:
- WRT311FZDT
- SKU:
- 9536281
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers value the 33 in. Wide 21 cu. ft. Top-Freezer Refrigerator for its overall performance, suitable size, and ample capacity. The refrigerator is also appreciated for its low noise level, adjustable temperature control, and smart design. However, some customers have expressed concerns about the absence of a freezer light and the weakness of the freezer door seal. Additionally, the lack of certain features, like a water dispenser, has been noted as a drawback.
This summary was generated by AI based on customer reviews.
Whirlpool refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator works good. Was not what I was told I was going to be paying
I would recommend this to a friendDisappointing
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing! Just over two years after purchase the defrost control box failed. The replacement part costs over $400 according to the Whirlpool service tech and not covered under Whirlpool component parts warranty. That's half the cost of the refrigerator. I rate this a fail.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, MarkH. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Space saver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are enjoying our new Whirlpool refrigerator...it has a lot of space!
I would recommend this to a friendbuy another brand refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the refrigerator did not work when delivered. called whirlpool the next morning after delivery (approx. 18 hrs after delivery), but whirlpool refused to send a repair person because I needed to wait 24 hrs after it was first turned on for it too work properly even though it was not working. whirpool somehow thought it would magically start running after 24 hrs. I returned it and bought another brand and will not buy whirlpool again.
No, I would not recommend this to a friend- Pros mentioned:Capacity
Basic unit with large capacity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I need a simple fridge with a lot of capacity for not too much money This fills the bill completely
I would recommend this to a friend Stains Easley
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return fridge because it came with a big stain across the the top door was unable to remove no matter what i did. Replaced it with another fridge and in black way better.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We are sorry to hear of the situation however glad to hear you were able to swap it out. If you have any other questions or concerns, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. Thank you for your review.
Nice but not cold enough with thermometer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice like the see through drawers. Had to turn knob way up to get cold. Not sure why.
I would recommend this to a friendAverage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great but you get what you pay for. Value but, would probably by something better next time
No, I would not recommend this to a friend- Cons mentioned:Freezer light
Problems in less than a few months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer is producing ice all over on the lowest temperature setting and the fridge isn't keeping things cold on any setting.
No, I would not recommend this to a friend This whirlpool refrigerator was a poor choice.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was delivered but never seem d cool enough. After a couple of weeks, it stopped working. We are waiting for a repair man to come this Friday. I am so sorry we bought this appliance!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience with your Refrigerator not cooling, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
- Pros mentioned:Size
Great size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is just right size, spacious inside with adjustable shelves, love it !
I would recommend this to a friend Scary
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beeps if open more than 3 minutes now making loud beating noise.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Ms
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too noisy. Sounds like jet engines. Beautiful looking.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, YamelF. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Needed a repair after a week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator accumulated ice once installed, we called a repair man and he had to apply a new seal.
I would recommend this to a friendComplete failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I originally purchased a Whirlpool refrigerator on 9/20, that was delivered 9/30. It was defective. A new one delivered 10/7 was defective, and the delivery drivers did not even bring it in. Same thing happened 10/11, 10/18, and 10/22. NOTE: that is 5 units that were all defective. For all the anticipated deliveries, I cancelled other appointments, and made other arrangements to be home. So I not only wasted a lot of time over 5 days. I finally gave up on Best Buy!!!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
terrible appliance. very noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could't believe how loud this refrigerator was. Doors didn't align properly so a lot of frost and ice built up in a short ( 2 days ) time.glad I was able to return it
No, I would not recommend this to a friendDisappointed in quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this refrigerator on April 28th. Today is June 12th and I am having to schedule a second service appointment! The freezer doesn't self defrost and then the refrigerator temperature goes up in to the 50s and 60s. Very disappointed! I have lost food twice now since I lost food from my 16 year old refrigerator going bad. At least I got 16 years out of the old one instead of 2 weeks out of the new one!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey BKA1989, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Good for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very large interior but the plastic layers and containers seem very fragile.
I would recommend this to a friend- Pros mentioned:Overall performance
Best Buy is awful!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge, hate Best Buy! Worst customer service in the world!
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
- Pros mentioned:Size
Perfect size fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a fridge that was siza compatable for the small space in my kitchen!
I would recommend this to a friend