Customer Ratings & Reviews
- Model:
- WRT311FZDT
- SKU:
- 9536281
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the 20.5 Cu. Ft. Top-Freezer Refrigerator, particularly its ample interior size and generous space. The overall performance, price, and decent capacity also receive positive feedback. However, some customers have noted the noise level and the absence of a freezer light as potential drawbacks.
This summary was generated by AI based on customer reviews.
Not Happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the door is opened everything fogs up and all containers are wet in both the freezer and fridge. It has been replaced once but have same problem with this one. The doors seem to seal ok on this one. Can anything be done ???
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, BarbaraG. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
- Cons mentioned:Freezer light
Rick!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer doesn't keep ice cream well, it does not get firm.
No, I would not recommend this to a friend Not told of body damaged. Knew it was open box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I looked at refrigerator at the store. Was told it was open box. No one pointed out the body damage. The deilvery man showed me , not salesperson in store. four dents in upper right hand side . Delivery man pointed out it was open box which I knew but didnt know about dents. I didnt call store because I was sure I would get the run around about it being open box. So I let it go. Didnt think store would do anything. But I will not shop at Pacific Sales again.
No, I would not recommend this to a friendGood refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We replaced the refrigerator at our Lake home with this. Delivery was fabulous. Set-up was great. The appliance got to working temperature within 2 hours. Interior plastic is a little thin. Overall a great purchase for our Lake place.
I would recommend this to a friendTerrible - failed in 30 days
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using this in the garage - Beverages only in the bottom worked fine All items in the freezer defrosted slowly over 30 days and had to throw over 200 dollars worth of food in the garbage. Tested Temp control after to see if the delivery team miss configured the unit but no matter how low I set the temp controls the freezer would crawl back to about 30 degrees within 24hrs. Garbage
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .HI jchf3700, we value your time and would like to look into the concerns with your refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Frig great. Service stinks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When bringing the frig in they broke off the butter door. They were suppose to send new butter door. It’s been 2 months and. Nothing. Awful trying to get help on phone. Terrible customer service.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Lisa, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Not very good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot set the temperature correctly. The recommended setting is fine for the freezer but also freezes crisper. Lower it on notch and the freezer is not cold enough.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey della, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
It’s all over the place
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bottom doesn’t get cold enough. The top freezes unevenly and has even been malfunctioning. I’ve lost a lot of food unnecessarily. I just wish I could take it back
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey MyReviews, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Worst companies ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basically, the refrigerator stopped working before three weeks of delivery. Best Buy takes returns only for two weeks, even if the appliance is not working. They sent me to call the manufacturer, which is also an example of a third rate company. I will return the appliance one way or another, cancel my credit card with Best Buy and never return again.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey there, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Don’t pick this one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stainless steel exterior rusted in 6 months in our garage. Our ice cream is always soft even on coldest setting
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Jandh, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
May be ok if you don't have to move the hinges.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge was delivered and I needed to move hinges so it opens on other side. All went well until the last hinge was to be moved on the top of the freezer part for the freezer door. You have to remove 3 plugs that cover the currently unused holes on the other side so you can install the hinge screws. The instructions were to pry them out with a putty knife. The plugs are made of some brittle plastic and all three broke off with plastic blocking the holes I need for the hinge.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Sugarbear, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door handle missing - still not replaced. Scratches on door
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey refrigerator, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A cheap appliance for way too much money. No help setting up and no warning I had to.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.
- Pros mentioned:Overall performance
Looks great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, however the first one I received did not work. Took a week or two to receive another one which has worked perfectly now.
I would recommend this to a friend Lemon!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst refrigerator we have ever bought! we have had it for a year and it has only worked sporadically for three months at this time. Due to warranty, they will not replace.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, BlaiseA. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Nightmare!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst best buy experience. They deliver the fridge with missing parts. The tech took note but nobody followed up that request. Fridge door installed which our kitchen with left side cant be operable since there is a wall there. I told them you guys need to install to the right side but they said they cant do. When I purchase the fridge, nobody asked which side I prefer the door.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello EEGRI, we are sorry to hear this. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Didn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The compressor made a loud humming sound that was not repairable and cooling was very low. Best Buy was very responsive but unfortunately it was a bad item.
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, bing. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
suck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt stay say cold as I thought it would it loud wish i never got it
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Bobbi, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Frigi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was okay alittle up set there where some hite in the door
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, LisaR. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Unhappy customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was damaged. I was very disappointed.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Whirlpool, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A