Customer Ratings & Reviews

I haven't had this item for a full year, and now it's died for the 3rd time. Stops cooling, defrosts everything, starts clicking. Best Buy was no help. They gave me 800 number. The person I spoke with didn't want to schedule repair because she said clicking is normal. Reading from her script. Defrosting is not normal. Losing groceries 3 times in a year is not normal. Have repair person coming tomorrow, but I was warned I may need to pay $130 even though I've owned it less than a year and am still making payments.

The ice from the icemaker tastes like chemicals...

In-store personnel an the final delivery guy were good. Everybody else i dealt with was awful, terrible, unhelpful, rude, and about every other negative adjative i can think of. Best buy needs to fire its entire tel cust svc operation and get rid of all contract delivery contractors. All in all, it was a miserable experience.

The unit is very noisy. Has a water running sound when cycling and does not have an ice maker. Whirlpool service reports that this is normal. Not good from a company you could rely on.

Purchased less than a year ago and already not working. My previous refrigerator lasted nearly 25 years. Come on Whirlpool.

Don't buy this item if you want to add a ice maker. Bought in Feb. and just sent me an update and won't bring the ice maker until June. Besides not having the ice maker the refrigerator is noisy.

Refrig. freezes food sometimes. Runs very often. No leveling wheels apparently.

We replaced the refrigerator at our Lake home with this. Delivery was fabulous. Set-up was great. The appliance got to working temperature within 2 hours. Interior plastic is a little thin. Overall a great purchase for our Lake place.

Reliable and good selection in a stock refrigerator. Pricing brought rating down for this product

I looked at refrigerator at the store. Was told it was open box. No one pointed out the body damage. The deilvery man showed me , not salesperson in store. four dents in upper right hand side . Delivery man pointed out it was open box which I knew but didnt know about dents. I didnt call store because I was sure I would get the run around about it being open box. So I let it go. Didnt think store would do anything. But I will not shop at Pacific Sales again.

When the door is opened everything fogs up and all containers are wet in both the freezer and fridge. It has been replaced once but have same problem with this one. The doors seem to seal ok on this one. Can anything be done ???

Freezer doesn't keep ice cream well, it does not get firm.

Using this in the garage - Beverages only in the bottom worked fine All items in the freezer defrosted slowly over 30 days and had to throw over 200 dollars worth of food in the garbage. Tested Temp control after to see if the delivery team miss configured the unit but no matter how low I set the temp controls the freezer would crawl back to about 30 degrees within 24hrs. Garbage

Did not received the item yet. According to Best Buy they are having inventory issues.

When bringing the frig in they broke off the butter door. They were suppose to send new butter door. It’s been 2 months and. Nothing. Awful trying to get help on phone. Terrible customer service.

Cannot set the temperature correctly. The recommended setting is fine for the freezer but also freezes crisper. Lower it on notch and the freezer is not cold enough.

The bottom doesn’t get cold enough. The top freezes unevenly and has even been malfunctioning. I’ve lost a lot of food unnecessarily. I just wish I could take it back

Basically, the refrigerator stopped working before three weeks of delivery. Best Buy takes returns only for two weeks, even if the appliance is not working. They sent me to call the manufacturer, which is also an example of a third rate company. I will return the appliance one way or another, cancel my credit card with Best Buy and never return again.

Fridge was delivered and I needed to move hinges so it opens on other side. All went well until the last hinge was to be moved on the top of the freezer part for the freezer door. You have to remove 3 plugs that cover the currently unused holes on the other side so you can install the hinge screws. The instructions were to pry them out with a putty knife. The plugs are made of some brittle plastic and all three broke off with plastic blocking the holes I need for the hinge.

Stainless steel exterior rusted in 6 months in our garage. Our ice cream is always soft even on coldest setting