Customer Ratings & Reviews
- Model:
- WRT311FZDT
- SKU:
- 9536281
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers value the 33 in. Wide 21 cu. ft. Top-Freezer Refrigerator for its overall performance, suitable size, and ample capacity. The refrigerator is also appreciated for its low noise level, adjustable temperature control, and smart design. However, some customers have expressed concerns about the absence of a freezer light and the weakness of the freezer door seal. Additionally, the lack of certain features, like a water dispenser, has been noted as a drawback.
This summary was generated by AI based on customer reviews.
refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door handle missing - still not replaced. Scratches on door
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey refrigerator, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
- Pros mentioned:Overall performance
Looks great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, however the first one I received did not work. Took a week or two to receive another one which has worked perfectly now.
I would recommend this to a friend owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A cheap appliance for way too much money. No help setting up and no warning I had to.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.
Nightmare!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst best buy experience. They deliver the fridge with missing parts. The tech took note but nobody followed up that request. Fridge door installed which our kitchen with left side cant be operable since there is a wall there. I told them you guys need to install to the right side but they said they cant do. When I purchase the fridge, nobody asked which side I prefer the door.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello EEGRI, we are sorry to hear this. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
suck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt stay say cold as I thought it would it loud wish i never got it
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Bobbi, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Lemon!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst refrigerator we have ever bought! we have had it for a year and it has only worked sporadically for three months at this time. Due to warranty, they will not replace.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, BlaiseA. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Unhappy customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was damaged. I was very disappointed.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Whirlpool, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Didn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The compressor made a loud humming sound that was not repairable and cooling was very low. Best Buy was very responsive but unfortunately it was a bad item.
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, bing. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
whirlpool refrigerator
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not happy after six months of having this appliance the bottom door is rusty
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Ernesto, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Frigi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was okay alittle up set there where some hite in the door
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, LisaR. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
- Pros mentioned:Temperature control
cooled well but it is noisey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the refrigator cooled well but is noisey replaced same product it was quiet but did cool as it should low quailty I do not recomme
No, I would not recommend this to a friend not happy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.refrigerator did not work. Repair man came out to fix it and he was not able to fix it. Best buy picked it up and you did not have any more in stock. We received a refund, but we had to shop elsewhere. Very inconvenient. We liked to one we pick and now we had to settle for something else.
No, I would not recommend this to a friendIced out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker confusion! What’s mess it is when nobody takes the time to listen these days. Multiple trips to try and attach the ice maker to our new frig but they keep sending tech with wrong stuff… the same stuff each time. We tell them it is wrong but they insist that they know better. Okay we will see how many times it takes… @ 4 trips still not fixed.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Daddio, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damaged. Talk to rep and they helped me work out new unit.
I would recommend this to a friendDoesn't cool anymore
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very upset because I have always loved Whirlpool fridges but this particular model is a total let down. I just had a master home inspector tell me that this fridge/freezer wasn't cooling anymore even on the highest settings. I only bought it in March 2022. I need someone to service it ASAP.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Overhypedgadget, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Not recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not have separate controls in the freezer and refrigerator. It is not a self defrost freezer. Refrigerator is ok... could be colder but it’s on the highest level. Very disappointed.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Linda111, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The wife thinks it Looks good and cools ok, but I think itis way too noisy.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Fridge, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Firdge stopped working after 3 years due to a leak in the freon loop. This is a factory defect where the warranty does not cover the fridge. The cost of the repair is the price I paid. I do not recommend and would stay away. Possibly even from Whirlpool who should stick behind their equipment.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We are very sorry for the continued frustrations with your appliance, . Unfortunately, we are unable to provide you with any additional support. Any further concerns would need to be addressed through your Extended Service Plan Provider.
- Pros mentioned:Capacity, Overall performance
Replacing our old Fridge was Easy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Or new refrigerator is very simple and basic with no extras, but it's clean and new. It's all we needed for an extra that fits in the original space in our laundry room. Our original was a side-by-side, so the extra space in the freezer is wonderful! It looks beautiful, and gives us the extra storage that we needed!
I would recommend this to a friend - Cons mentioned:Freezer light
did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within a day of installation- the freezer filled with frost and the food in the refrigerator began to freeze
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, [email protected], with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. Please also include a description of your concerns with your appliance.
We look forward to your reply.
Thank you.