Customer Ratings & Reviews
- Model:
- WRT311FZDT
- SKU:
- 9536281
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the 20.5 Cu. Ft. Top-Freezer Refrigerator, particularly its ample interior size and generous space. The overall performance, price, and decent capacity also receive positive feedback. However, some customers have noted the noise level and the absence of a freezer light as potential drawbacks.
This summary was generated by AI based on customer reviews.
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I orig bought a side by side but had issues from day 1. got this because of reviews and I love it. works great and we are all happy.
I would recommend this to a friendTread carefully.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy it. Waste of money. Good name brand but poor product. Try Fridgidaire or LG instead.
No, I would not recommend this to a friendrefrigerator with no door handle screws
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No screws for door handles. No help from the geeks or anyone else at Best Buy
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, TerM. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Old model.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy if you want an ice maker! Discontinued and you’ll have to search for an ice maker like it’s the freakin Lost Ark.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello JoJoBeachBum, we are terribly sorry to hear about this concern. For model WRT311FZDW, the Ice Maker Kit that is needed is W11517113. bit.ly/3SMiG4Y It is not discontinued but may be out of stock. We hope this helps.
It's Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought i could fit more things things in the refrigerator but it feels like I have less space now.
No, I would not recommend this to a friendInconsistent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if it's a problem with our power source or if there is something wrong with the refrigerator/freezer, but we are having problems keeping our food frozen. Sometimes when I go to get something out of the freezer, everything is completely frozen, but sometimes I go in there and the food only seems half frozen.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Darlene, thank you for your review.
We’re truly sorry for the concerns you have with your Refrigerator. We’d be more than willing to discuss your review with you further. To do so, please respond back to this email address, [email protected], with your name, phone number, street address, the model & serial number of your Refrigerator, as well as the date of purchase.
We look forward to hearing from you.
Thank you,
Whirlpool® Social Care Team
Sold a broken refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator doesn’t work, hasn’t since the day I brought it home. It took two weeks to get a repair person to look at it. They said the fan is broken and that someone would call later that day to about the part. No one ever called.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Sissy, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator had the ice maker removed. Its scratched inside. It’s not brand new. It must have been a return. Not happy about that. I would have given it no stars but you don’t offer that.
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Great economy refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice interior. The front could stand an updated aesthetic.
I would recommend this to a friendOne month in and fridge and freezer don’t cool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the fridge wish it would work. Don’t like that Whirlpool won’t send anyone out for 6 days. I will trouble shoot myself and hopefully can fix it. Didn’t realize how important a fridge is till I had one that didn’t work.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We are truly sorry to hear this and can certainly understand your frustrations. We try to service all of our appliances with the least inconvenience to the consumer. If you'd like to discuss this further, you are welcome to email us at [email protected]. Please include your name, address, daytime phone number and model with serial number.
Missing part in new refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received The Refrigerator without a freezer shelf, I called several times to costumer service no body is care about my problem.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Edwin,
We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Freezer failure.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this and it was delivered on 11/26/21. A year and 3 months later, the freezer went out. Of course my 1 year warranty is over. I'm not happy.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, KristinG. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://bit.ly/3xY7mKW or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Dented
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived dented. Which is a big hassle now to resolve. Wish they didn’t bring dented products…has happened before.
I would recommend this to a friendVery basic fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive for that size but I need it fridge ASAP
No, I would not recommend this to a friendTried to return it, but Best Buy wouldn't help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not advised that the product would not work properly in the area in which it was to be situated. Extremely disappointed and will probably never shop at Best Buy and will tell others my sad disappointing story.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey retiredwidowfixedincome, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Terrible quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after a few days, freezer temperature above 33 deg F and refrigerator barely at 35 deg F with maximum setting
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .HI PakS, we value your time and would like to look into the concerns with your refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Never buy a refrigerator from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator worked for approximately one week, then quit working while we were on vacation. All food ruined.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, ColinH. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Lasted 2 years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this refrigerator for 2 years and it quit working. Warranty was only good for 1 year so now need a new fridge again.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Lala726, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Refrigerator came on time but the wrong color.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator came on time but the wrong color. About a week later the correct refrigerator came, but after much food was wasted.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Bill, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
- Pros mentioned:Noise level, Size
A 'Not Bad' refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My requirements for a refrigerator were related to height (this one fit), noise, glass shelves, and a drawer in the middle. Quiet is a subjective term, but this refrigerator is a heck of a lot quieter than my old refrigerator, that said my dishwasher is quieter than my old one. The refrigerator is also noticeably deeper than our previous mid-90s model. The shelving is fine and spaced well. All in all it is a perfectly adequate refrigerator. It's not going to change your life or anything, but it does what it needs to. Pros: Relatively quiet Sturdy glass shelves Cons: Door seems poorly balanced even after multiple attempts at balancing via bottom wheels. Meat/Cheese drawer is difficult to close, probably due to it being adjustable from left to right. Adjustable shelving in door ends up loosing a lot of space compared to non-adjustable full length shelves.
I would recommend this to a friend