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Customer reviews

Rating 4.4 out of 5 stars with 3543 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 20.5 Cu. Ft. Top-Freezer Refrigerator, particularly its ample interior size and generous space. The overall performance, price, and decent capacity also receive positive feedback. However, some customers have noted the noise level and the absence of a freezer light as potential drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 172 Showing 3,421-3,440 of 3,543 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Freezer light

    Rated 5 out of 5 stars

    Works great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. There is no light in the freezer but that has not been a problem.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great product for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had some anxiety about this fridge after reading the other reviews. A lot of complaints about it being noisy. I understand that all new fridges and the efficient compressors are noisy. So I wasn't sure what to expect once it was plugged in, and in my home. This fridge is not noisy. It is very quiet to me. Seems to be a quality piece. I do like the LED lighting too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Refrigerator and it hasn’t given me any problems since my purchase

    I would recommend this to a friend
  • Cons mentioned:
    Freezer light

    Rated 2 out of 5 stars

    Low quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No freezer light Bottom drawers have no cover, so there’s large gap between where you pull it out and the top shelf Makes loud noise

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a replacement refrigerator for my cellar and wanted to get the old one hauled away. I used my reward points from numerous other purchases at Best Buy to purchase this refrigerator-freezer. It has a nice internal layout, was reasonably priced and Best Buy hauled away the old refrigerator for a modest fee. I intend to go back to Best Buy to replace my other aging appliances.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Would like to give it better rating, but...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does everything a fridge is s'posed to and at a good price. I am very pleased with the amount of space the fridge provides. The inside is well designed and from the outside it is very aesthetically pleasing. However, after just 1 week it started running loudly (with a high pitched squeal mixed in too) and quite often. Tech came out... bad compressor. To Best Buy's credit, they are replacing it, thus far hassle free. Short of the bad compressor out of the box, I like the fridge. But I am disappointed with Whirlpool and apparent lack of quality parts. Here's hoping the next one wasn't built on a Monday. Best Buy service, on the other hand was very good. Just a shame I had to utilize them.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Communication

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is great and works as expected. The delivery guys were GREAT! They communicated with us regarding the time of delivery and delays along the way. Once they arrived they were very friendly and helpful.

    I would recommend this to a friend
  • Cons mentioned:
    Door seal

    Rated 3 out of 5 stars

    Beware if you Switch door handles!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this fridge and requested the door handles be reversed(moved to the right side). There were big gaps on both sides of the fridge door gasket and along the bottom seal as well. A second fridge was ordered, door handles reversed - same problem. I eventually got a Whirlpool technician involved who brought a heat gut to try to massage the door gasket, but it didn't work. I was taking in warm, humid air and getting all kinds of condensate inside. Eventually the Whirlpool tech ordered a new door and this seems to have solved the problem - no leaks. So, if you are going to reverse the handle, make them order you a new door from the factory.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 2 out of 5 stars

    Lasted 3 years then went out after expired warrant

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This whirlpool refrigerator is big and spacious. We bought it open box,a bit under four years ago. In that time, there was an issue with water leaking from inside of the refrigerator. The top shelf was wet and water leaked to the bottom. The refrigerator was still under warranty at that time and wast repaired. Now, the warranty has since expired and the refrigerator doesn't get cold anymore. Fruit and veggies got moldy and had to be thrown out. Meanwhile, the freezer is over freezing and is forming snow on its ceiling. Even the ice cream is rock hard. Overall, I don't think I'd choose a Whirlpool Refrigerator ever again. Now, we desperately need to buy a new refrigerator. Whirlpool, two thumbs down..

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 2 out of 5 stars

    Temperature Control Is A Problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the refrigerator in June 2017. Noticed right away that the temp in the freezer was a problem. The food stored in the freezer gets ice crystals all over it and bread gets freezer burn quickly. I've tried to adjust the temp (only 1 control, in the refrigerator compartment) as best I can, but with the refrigerator compartment at just above freezing temps, the freezer still varies between 0-15 degrees without being opened (I've confirmed the temps with multiple thermometers). Usually most refrigerators gets all the cold air for the refrigerator compartment from the freezer and allow air to pass to the refrigerator compartment when needed, with the freezer temp controlling the on/off cycling of the compressor. This unit seems to monitor the refrigerator compartment with the freezer getting cooled only when the refrigerator compartment needs cooling. We had a tech out to check it, but he was all but worthless. He double checked that the freezer air flow control was set to max and that was about it. It appears other reviewers are having the same problem. I've had other Whirlpool refrigerators (some much cheaper) and always had good luck with them. Very disappointed in this refrigerator.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for your review.
      We are sorry to learn of the concern you expressed regarding your refrigerator. We would like to inquire further about your review with you. Please respond back to this email address [email protected] with your name, copy of the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you. WhirlpoolBrand

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Whirlpool Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased. I originally did not want Stainless, but thought the black would be too dark in our small kitchen. This stainless doesn’t smudge as easily as one I had in the past

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Whirlpool fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far a great value. Freezes ice in a flash,’door compartments in freezer really help, simple, quiet not fancy but solid!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase was easy and the delivery was on time with a quick installation. Very pleased with the entire process.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy Customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good delivery and installation. So far very pleased with the purchase of this refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our refrigerator, the team that delivered were excellent, respectful of our property and did a wonderful job setting up and disposing of the old one.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Happy customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spacious.well lit. Door accondiment holders hold plenty.freezer is spacious as well.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge for the garage. Lots of room perfect size. Love the sliding drawer

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Great Garage Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge for a garage fridge! Holds plenty of drinks and the freezer is good size too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator for price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really has ample space. Purchase for a vacation rental in Hilton Head South Carolina. Very pleased with it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Refrigerator Change

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I ordered and what I wanted. Replaced my previous Whirlpool with a new one, almost exactly the same. Like the space and easy to clean, etc.

    I would recommend this to a friend