Customer Ratings & Reviews
- Model:
- WRT311FZDT
- |
- SKU:
- 9536281
Customer reviews
Rating 4.4 out of 5 stars with 3543 reviews
(3,543 customer reviews)Rating by feature
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Design4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the 20.5 Cu. Ft. Top-Freezer Refrigerator, particularly its ample interior size and generous space. The overall performance, price, and decent capacity also receive positive feedback. However, some customers have noted the noise level and the absence of a freezer light as potential drawbacks.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performanceCons mentioned:Freezer light
Rated 5 out of 5 stars
Works great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. There is no light in the freezer but that has not been a problem.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Great product for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had some anxiety about this fridge after reading the other reviews. A lot of complaints about it being noisy. I understand that all new fridges and the efficient compressors are noisy. So I wasn't sure what to expect once it was plugged in, and in my home. This fridge is not noisy. It is very quiet to me. Seems to be a quality piece. I do like the LED lighting too.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Refrigerator and it hasn’t given me any problems since my purchase
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
I would recommend this to a friend - Cons mentioned:Freezer light
Rated 2 out of 5 stars
Low quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No freezer light Bottom drawers have no cover, so there’s large gap between where you pull it out and the top shelf Makes loud noise
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience with your Whirlpool® Refrigerator, as we always try to do our best to provide our customers with the best support possible. Please see the link to hear the normal noises a refrigerator will make.
Please click on ""Operation"" then "" Noise"", this will give you links to hear the normal noises. https://producthelp.whirlpool.com/Troubleshooter?thispageid=11675
If this does not resolve your concerns, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
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Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
We look forward to connecting with you soon!
Rated 5 out of 5 stars
Great Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a replacement refrigerator for my cellar and wanted to get the old one hauled away. I used my reward points from numerous other purchases at Best Buy to purchase this refrigerator-freezer. It has a nice internal layout, was reasonably priced and Best Buy hauled away the old refrigerator for a modest fee. I intend to go back to Best Buy to replace my other aging appliances.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
I would recommend this to a friendRated 3 out of 5 stars
Would like to give it better rating, but...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does everything a fridge is s'posed to and at a good price. I am very pleased with the amount of space the fridge provides. The inside is well designed and from the outside it is very aesthetically pleasing. However, after just 1 week it started running loudly (with a high pitched squeal mixed in too) and quite often. Tech came out... bad compressor. To Best Buy's credit, they are replacing it, thus far hassle free. Short of the bad compressor out of the box, I like the fridge. But I am disappointed with Whirlpool and apparent lack of quality parts. Here's hoping the next one wasn't built on a Monday. Best Buy service, on the other hand was very good. Just a shame I had to utilize them.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great Communication
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is great and works as expected. The delivery guys were GREAT! They communicated with us regarding the time of delivery and delays along the way. Once they arrived they were very friendly and helpful.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
I would recommend this to a friend - Cons mentioned:Door seal
Rated 3 out of 5 stars
Beware if you Switch door handles!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this fridge and requested the door handles be reversed(moved to the right side). There were big gaps on both sides of the fridge door gasket and along the bottom seal as well. A second fridge was ordered, door handles reversed - same problem. I eventually got a Whirlpool technician involved who brought a heat gut to try to massage the door gasket, but it didn't work. I was taking in warm, humid air and getting all kinds of condensate inside. Eventually the Whirlpool tech ordered a new door and this seems to have solved the problem - no leaks. So, if you are going to reverse the handle, make them order you a new door from the factory.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel
No, I would not recommend this to a friend - Pros mentioned:Size
Rated 2 out of 5 stars
Lasted 3 years then went out after expired warrant
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This whirlpool refrigerator is big and spacious. We bought it open box,a bit under four years ago. In that time, there was an issue with water leaking from inside of the refrigerator. The top shelf was wet and water leaked to the bottom. The refrigerator was still under warranty at that time and wast repaired. Now, the warranty has since expired and the refrigerator doesn't get cold anymore. Fruit and veggies got moldy and had to be thrown out. Meanwhile, the freezer is over freezing and is forming snow on its ceiling. Even the ice cream is rock hard. Overall, I don't think I'd choose a Whirlpool Refrigerator ever again. Now, we desperately need to buy a new refrigerator. Whirlpool, two thumbs down..
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Rated 2 out of 5 stars
Temperature Control Is A Problem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the refrigerator in June 2017. Noticed right away that the temp in the freezer was a problem. The food stored in the freezer gets ice crystals all over it and bread gets freezer burn quickly. I've tried to adjust the temp (only 1 control, in the refrigerator compartment) as best I can, but with the refrigerator compartment at just above freezing temps, the freezer still varies between 0-15 degrees without being opened (I've confirmed the temps with multiple thermometers). Usually most refrigerators gets all the cold air for the refrigerator compartment from the freezer and allow air to pass to the refrigerator compartment when needed, with the freezer temp controlling the on/off cycling of the compressor. This unit seems to monitor the refrigerator compartment with the freezer getting cooled only when the refrigerator compartment needs cooling. We had a tech out to check it, but he was all but worthless. He double checked that the freezer air flow control was set to max and that was about it. It appears other reviewers are having the same problem. I've had other Whirlpool refrigerators (some much cheaper) and always had good luck with them. Very disappointed in this refrigerator.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for your review.
We are sorry to learn of the concern you expressed regarding your refrigerator. We would like to inquire further about your review with you. Please respond back to this email address [email protected] with your name, copy of the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Whirlpool Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are very pleased. I originally did not want Stainless, but thought the black would be too dark in our small kitchen. This stainless doesn’t smudge as easily as one I had in the past
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel
I would recommend this to a friend - Pros mentioned:Noise level
Rated 4 out of 5 stars
Whirlpool fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far a great value. Freezes ice in a flash,’door compartments in freezer really help, simple, quiet not fancy but solid!
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase was easy and the delivery was on time with a quick installation. Very pleased with the entire process.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Happy Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good delivery and installation. So far very pleased with the purchase of this refrigerator.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our refrigerator, the team that delivered were excellent, respectful of our property and did a wonderful job setting up and disposing of the old one.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
I would recommend this to a friend - Pros mentioned:Capacity
Rated 5 out of 5 stars
Happy customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spacious.well lit. Door accondiment holders hold plenty.freezer is spacious as well.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge for the garage. Lots of room perfect size. Love the sliding drawer
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
I would recommend this to a friend - Pros mentioned:Capacity
Rated 4 out of 5 stars
Great Garage Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge for a garage fridge! Holds plenty of drinks and the freezer is good size too.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
I would recommend this to a friend Rated 5 out of 5 stars
Great refrigerator for price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really has ample space. Purchase for a vacation rental in Hilton Head South Carolina. Very pleased with it.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
I would recommend this to a friend- Pros mentioned:Capacity
Rated 5 out of 5 stars
Refrigerator Change
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I ordered and what I wanted. Replaced my previous Whirlpool with a new one, almost exactly the same. Like the space and easy to clean, etc.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
I would recommend this to a friend
















