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Customer Ratings & Reviews

Your price for this item is $1,034.99

Customer reviews

Rating 4.4 out of 5 stars with 3530 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 20.5 Cu. Ft. Top-Freezer Refrigerator, particularly its ample interior size and generous space. The overall performance, price, and decent capacity also receive positive feedback. However, some customers have noted the noise level and the absence of a freezer light as potential drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 174 Showing 3,461-3,480 of 3,530 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    PERFECT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally meets my food & freezer needs PERFECT !!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirl pool frg

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that delivered were very nice and polite. The frig had lots of storage

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Almost as Noisy as a Dishwasher. DO NOT BUY!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is ridiculously noisy -- almost as loud as a dishwasher! I don't have a professional decibel meter, so I used a phone app. To give some credibility of noise level to my review, I measured the sound level 3 feet in front of a brand new Maytag dishwasher at 40db. In comparison, this Whirlpool measured 38db and 65db when the freezer door is open. Wish I had known. Unfortunately, ConsumerReports does not provide numerical noise levels, nor do manufacturers in their specs sheets. Defective unit? No. I discovered after my purchase my neighbor has the _same_model_ and is _just_as_noisy_. I don't need a fridge with bells & whistles, but I ended up with all that noise anyway. Trust me: If you can have your old fridge repaired, do so. They don't make them like they used to. This fridge replaced a Whirlpool model ET1CHKXKQ03 I purchased 22 years ago -- same price range but had split, see-through shelves (try finding that nowadays in a top-freezer model) and was quiet. I successfully recharged it a year ago, but it recently needed another, so I figured being I was so pleased with my Whirlpool I'd buy another. BIG MISTAKE! Couldn't tolerate the noise so I got rid of it. BTW, BB only has a 48 hour return window and NOT for buyer's remorse. A manufacturer can claim the noise level is normal, so do your homework before purchasing a new fridge, albeit it's difficult to select a quiet one without hearing it in action or based on product reviews... like this one. Don't buy this fridge!

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      We are constantly working to improve our appliances and our service, and it is only through feedback from customers like you that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. We know that can be disheartening; especially when you have just purchased a new and you have high expectations for it. We’re sorry that we are not meeting/delivering these expectations. WhirlpoolBrand

  • Rated 5 out of 5 stars

    it is a simple refrigerator but runs quietly.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very simple refrigerator which is what I was looking for. It has glass shelves which are a plus. It worked immediately upon plugging it in and runs smooth and quietly. it was also priced reasonably.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was right but actually don’t have it yet so not 100% sure of functionality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lot's of room Got lots of drawers and space.Fits good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery fast and they were professional. I always enjoy doing business with Best Buy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good while it lasted

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good while it lasted. Bought it in 2020. Sadly, it just stopped working yesterday. Repairing it would cost more than a new fridge.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Freezer light

    Rated 1 out of 5 stars

    Extremely poor quality as well as technical suppor

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer didn't work on the first fridge; I got a new one. Freezer works in the 2nd new fridge but there is so much condensation occurring in fridge and all that water is now being caught in drawers & on shelves. The part is on back order in warehouses so now I am supposed to wait for possible months and then we don't know if that is the problem.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, KayH. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Cons mentioned:
    Freezer light

    Rated 1 out of 5 stars

    Omg! Stay away!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am lucky! Got 6 years out of this poorly made refrigerator. To start, the sides (guess you call them seals) are never fully aligned. It stays closed but really have to push to ensure. Now, the freezer works and gets cold but it now creates a huge block of ice. Why is easter leaking in the back of freezer? If I don’t chip away at it, it will leak to the fridge. So, I emptied it out and did some research. I cleaned the little drain (gets dusty bc they use cheap particle board to cover the fan). The fan is clean and works properly. Still, water continues to creat a long ice block in freezer. Not normal!! So we now have to buy a new one. I wouldn’t dare purchase another whirlpool. I just don’t find them reliable. Lastly, for $849- put a freaking light in the freezer. It’s so cheap folks!!

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Dontbuywhirlpool, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Whirpool-20.5 Cu. Ft. Top Freezer Refrigerator-Bla

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Good, just what I was looking for. Only concern was to late receiving.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Wouldn't by another Whirlpool

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When fridge was delivered and being installed BB installers found a hold in the bottom of freezer door. They taped it up, said it wouldn't be a problem & BB gave me $75 discount. For the past year or so, I've been finding water dripping from top inside of fridge. Looked online for a reason and told to check for any holes. I checked the fridge door and low and behold, there was another hole in the bottom. I took out the 3 year protection plan but of course it had expired last year. Now I'm stuck with a lemon.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I need 5 stars refrigerator I love it you should get it!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Broke after less than 3 years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to replace a 14-year old LG french door fridge, which endured two moves with the military. As a standard no-frills fridge, we expected it to last close to our LG, especially when used as a secondary fridge and freezer. Yet after 2 years and 9 months, it stopped cooling adequately. Luckily we bought the Geek Squad extended warranty, or else this would’ve been a waste. It’s a shame because the interior capacity is actually not bad. Unfortunately, we Won’t be buying a Whirlpool again.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, Nomeronavy. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Instagram https://www.instagram.com/whirlpoolusa/ so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 4 out of 5 stars

    Jeff

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good was a little bigger than I thought but it fits.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refrigerator,petfect size and looks good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good basic refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being used as a second refrigerator. Good size and value

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator. No problems or issues. Wanted an ice maker to go with it but could not find it online to order with delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good fridge. Great size and I love it in black.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The ONLY place to get great appliances!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great appliances delivered right to your home in record time! Best Buy has the best selection of in stock appliances!

    I would recommend this to a friend