Customer Ratings & Reviews

Fridge is ok. But The men that came to move in and install new fridge and remove old Fridge were amazing! My apartment is so small and could nit get in the back door. Kudos to both of them For getting Fridge in and out without hesitation and very quickly!

Not happy with this fridge and would. It recommend it. The biggest issue is that the seal that keeps the freezer and fridge door closed is weak and cheap. We already had the fridge door replaced once because the seal was so bad the door would not stay closed. The replacement is ok - the door doesn’t open on its own anymore but you do need to give it a good push to ensure it stays closed. Also, the seal is just not tight in some area. I can feel very cold air escaping when I put my hand near some of the edges.

great fridge working good after BestBuy installation.

Very quiet operation, very good space utilization. Roomy. This is used as a scecond fridge and it is perfect!*

This is a pretty standard no frills refrigerator. Just what my wife wanted. The shelves are nice and the interior light is very nice. It does have a noticeable hum but not too loud to be bothersome. We did have a several week wait for delivery but we had a backup refrigerator in the garage we could use. Delivery and install were fine. We paid extra for the ice maker which works as well.

Lots of storage in a smaller fridge. Good price, too!

When our old refrigerator died (it had 23 years of use), I knew it was time for a new one. We didn’t want to mess around with any complicated technology so we went for a simple top freezer model, and settled on Whirlpool. This name was synonymous with reliability in my book. Unfortunately, it appears that there has been some slippage at this manufacturer. We have had this model for 24 days now, and it has yet to cool to the proper temperature in the refrigerator for more than a couple of hours. We haven’t been able to use it for food storage yet. So far there have been two service calls with one more scheduled for this week. It is unbelievable to me to purchase a very simple, brand-new model of a refrigerator and not be able to use it for three weeks. I have to constantly monitor and record the temperatures in order to provide more detail to the service representative. I asked today if we could just have a replacement but was provided no estimate on when or if they might happen. To say I am disappointed is putting it mildly. I was told I can’t have a new one yet. I am almost to the point of just wanting my money back and buying a totally different brand. If anyone has any advice on this please comment and let me know. This is also a warning – for food safety reasons, refrigerators need to be below 40 degrees and freezers at 0. I would hate to see anyone buy this brand new, not check it out as thoroughly as I did, and become ill. Another factor to this is that it’s quite inconvenient to schedule service, since I work full time and the service technicians are only available during the day, during the week. I buy everything through Best Buy and I don't blame them for this, I believe it is the Manufacturer's responsibility to fix this.

Our last refrigerator was almost 25 years old when when it stopped working. We went to our local Best Buy to shop for a replacement and we decided on this one. It has a nice large top freezer which I really love and the refrigerator is nice and wide also with plenty of room. We're very happy with the size, however, it's the electrical aspect of the unit that has left us very disappointed. After just 8 months of use we noticed it wasn't cooling like it should. We contacted Best Buy and they gave us the number to Whirlpool. Long story short...repair man came out but since there was a thick build up of ice inside the back wall of the freezer he couldn't tell the exact problem but he knew it would definitely be one of 3 parts. We had to leave the fridge unplugged for about 36 hours to give the ice time to melt at that time we were able to plug it back in and use it like normal while we waited for the parts to come in. A week and a half later the repair man came back out... in that short period of time ice was already building up again. He diagnosed the problem as the circuit board. He replaced it and so far so good. I'm not really comfortable enough to recommend the product to someone else and it makes me question Whirlpool products which is a shame because Whirlpool has always been a trusted name.

Water was collecting in the fridge. It was not staying sufficiently cool. Frost began accumulating in the freezer. Best Buy said they could do nothing to help me. Whirlpool made me wait on hold for about 45 minutes and gave me a phone number of a service company to call. It turned out to be the wrong phone number. Now im back at square one. Needless to say I'm not happy with either Best Buy or Whirlpool.

We bought this fridge in stainless steel. We have an old kitchen and space was an issue. Liked the large freezer in this model. When we got it, I noticed gasket in freezer was sagging a lot. Best Buy was going to send tech out, however after 24 hours of being plugged in for initial setup, the fridge never got below 50 degrees, my thermometer was in fridge the whole time. Best Buy offered a replacement, which we accepted. New one came today, and delivery person said it was more defective than the first one. The freezer door gasket was sagging again, and it had visible glue along all edges of the freezer door. So back in went the least of the defective fridges. Even when turning the dial colder the fridge never reached below 43 degrees. In the meantime we wasted a lot of time, being home for delivery, and taking all food out twice to put in coolers. Not sure how Best Buy is going to resolve this, but you can be sure we will never touch a whirlpool appliance again.

Love the stainless steel look but the fridge is really big for what I wanted

Exactly what we needed as our replacement refrigerator. When you open the door it is easy to see all that you have on the shelves.

Although a little smaller in capacity, it is the right size for the current kitchen space.

Does the job, but shoddier and louder than its predecessors.

The humming from the refrigerator motor is high pitched which has taken time to get use to it. It’s still annoying and learning to ignore it. Otherwise it works fine, better than my old one. The delivery men were great. Kudos to the team.

Totally meets my food & freezer needs PERFECT !!!!

It is a very simple refrigerator which is what I was looking for. It has glass shelves which are a plus. It worked immediately upon plugging it in and runs smooth and quietly. it was also priced reasonably.

great refrigerator no complants has good shelfs and silding drawer

Whirlpool is the best. Great buy for low cost. Quality above the rest.

This fridge is ridiculously noisy -- almost as loud as a dishwasher! I don't have a professional decibel meter, so I used a phone app. To give some credibility of noise level to my review, I measured the sound level 3 feet in front of a brand new Maytag dishwasher at 40db. In comparison, this Whirlpool measured 38db and 65db when the freezer door is open. Wish I had known. Unfortunately, ConsumerReports does not provide numerical noise levels, nor do manufacturers in their specs sheets. Defective unit? No. I discovered after my purchase my neighbor has the _same_model_ and is _just_as_noisy_. I don't need a fridge with bells & whistles, but I ended up with all that noise anyway. Trust me: If you can have your old fridge repaired, do so. They don't make them like they used to. This fridge replaced a Whirlpool model ET1CHKXKQ03 I purchased 22 years ago -- same price range but had split, see-through shelves (try finding that nowadays in a top-freezer model) and was quiet. I successfully recharged it a year ago, but it recently needed another, so I figured being I was so pleased with my Whirlpool I'd buy another. BIG MISTAKE! Couldn't tolerate the noise so I got rid of it. BTW, BB only has a 48 hour return window and NOT for buyer's remorse. A manufacturer can claim the noise level is normal, so do your homework before purchasing a new fridge, albeit it's difficult to select a quiet one without hearing it in action or based on product reviews... like this one. Don't buy this fridge!