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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 3557 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers value the 33 in. Wide 21 cu. ft. Top-Freezer Refrigerator for its overall performance, suitable size, and ample capacity. The refrigerator is also appreciated for its low noise level, adjustable temperature control, and smart design. However, some customers have expressed concerns about the absence of a freezer light and the weakness of the freezer door seal. Additionally, the lack of certain features, like a water dispenser, has been noted as a drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 176 Showing 3,501-3,520 of 3,557 reviews
  • Rated 5 out of 5 stars

    Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was right but actually don’t have it yet so not 100% sure of functionality.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer light

    Rated 1 out of 5 stars

    Omg! Stay away!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am lucky! Got 6 years out of this poorly made refrigerator. To start, the sides (guess you call them seals) are never fully aligned. It stays closed but really have to push to ensure. Now, the freezer works and gets cold but it now creates a huge block of ice. Why is easter leaking in the back of freezer? If I don’t chip away at it, it will leak to the fridge. So, I emptied it out and did some research. I cleaned the little drain (gets dusty bc they use cheap particle board to cover the fan). The fan is clean and works properly. Still, water continues to creat a long ice block in freezer. Not normal!! So we now have to buy a new one. I wouldn’t dare purchase another whirlpool. I just don’t find them reliable. Lastly, for $849- put a freaking light in the freezer. It’s so cheap folks!!

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Dontbuywhirlpool, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Cons mentioned:
    Freezer light

    Rated 1 out of 5 stars

    Bad Decision

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had trouble with this refrigerator from one month in. It’s mostly the freezer part where it gets so frozen over that the lines clog and water drips down into the refrigerator part. And we have a cup to catch it. I read online that this was known to happen with this model. To this day still have problems and not sure what I can do about it. So disappointing

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us,. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lot's of room Got lots of drawers and space.Fits good

    I would recommend this to a friend
  • Cons mentioned:
    Freezer light

    Rated 1 out of 5 stars

    Extremely poor quality as well as technical suppor

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer didn't work on the first fridge; I got a new one. Freezer works in the 2nd new fridge but there is so much condensation occurring in fridge and all that water is now being caught in drawers & on shelves. The part is on back order in warehouses so now I am supposed to wait for possible months and then we don't know if that is the problem.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, KayH. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Great refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator. No problems or issues. Wanted an ice maker to go with it but could not find it online to order with delivery.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Noisy when running, regret lack of freezer light

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit replaced a good Maytag refrigerator which reached end-of-life. When the new Whirlpool motor is running, it generates a low-level noise and a high-level noise simultaneously. My own fault was in not making sure the top freezer unit also had a light bulb, which I had been used to for many years with my old Maytag.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good while it lasted

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good while it lasted. Bought it in 2020. Sadly, it just stopped working yesterday. Repairing it would cost more than a new fridge.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Jeff

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good was a little bigger than I thought but it fits.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Wouldn't by another Whirlpool

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When fridge was delivered and being installed BB installers found a hold in the bottom of freezer door. They taped it up, said it wouldn't be a problem & BB gave me $75 discount. For the past year or so, I've been finding water dripping from top inside of fridge. Looked online for a reason and told to check for any holes. I checked the fridge door and low and behold, there was another hole in the bottom. I took out the 3 year protection plan but of course it had expired last year. Now I'm stuck with a lemon.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I need 5 stars refrigerator I love it you should get it!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Broke after less than 3 years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to replace a 14-year old LG french door fridge, which endured two moves with the military. As a standard no-frills fridge, we expected it to last close to our LG, especially when used as a secondary fridge and freezer. Yet after 2 years and 9 months, it stopped cooling adequately. Luckily we bought the Geek Squad extended warranty, or else this would’ve been a waste. It’s a shame because the interior capacity is actually not bad. Unfortunately, we Won’t be buying a Whirlpool again.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, Nomeronavy. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Instagram https://www.instagram.com/whirlpoolusa/ so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    The ONLY place to get great appliances!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great appliances delivered right to your home in record time! Best Buy has the best selection of in stock appliances!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap no frills unit that barely works

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced our 20 year old Whirlpool fridge that never had a problem with this similar size and layout unit. Everything about this is cheaper: Thinner materials, less adjustable shelves, no frame on the glass shelves, rickety. From day 1 we had problems with it not being cold enough. Three service calls. New thermostat installed. We are running it with the temperature setting cranked up between 4 and 5 (highest) just to keep it within safe recommended operating temperatures.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, delivered promptly. Easy to install

    I would recommend this to a friend
  • Cons mentioned:
    Freezer light

    Rated 1 out of 5 stars

    DON'T WASTE YOUR MONEY ON WHIRLPOOL. NO GOOD!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DON'T BUY WHIRLPOOL REFRIGERATORS! THEY DON'T WORK RIGHT FROM DAY ONE! I bought this to replace another broken Whirlpool refrigerator. They don't last more than 6 years tops. This one has NEVER froze the ice cream in the freezer yet freezes the items on top shelf. Refrigerator is never colder than 50 degrees so all my food goes bad quicker. Bad refrigerator seals with gaps. I should've sent it back from the second day. Stupid me. The bottom grill fell off the second week we owned it. It started leaking water all over inside fridge within 2 months and still leaks all over.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Whytdrgn2006, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's working nicely. Setting it for max cooling was straightforward.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for what you’re getting! Will be back for my next purchase!

    I would recommend this to a friend
  • Cons mentioned:
    Freezer light

    Rated 1 out of 5 stars

    Don’t waste money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had my fridge for 3 years and it is already not working. The freezer leaks water and then freezes up on bottom shelf. It also leaks water from freezer into the refrigerator where it pours through the ceiling. Tried defrosting and that did nothing. Refrigerator seems to completely shut off for 10 or so mins after it leaks the water. Save your money-Customer service was no help. don’t buy!

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Jd00, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 1 out of 5 stars

    Noisy! Noisy! Noisy! Cheap construction.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do yourself a favor and look under "CONS" at all the noise complaints! This is the nosiest refrigerator I've ever heard! It is a noise pollution machine which can be heard 50 ft away, down a hall way! The compressor area, in the back of the fridge, is covered with CARD BOARD and no sound insulation! This household nuisance should not be sold! Whirlpool obviously has no standards or quality control and I will AVOID WHIRLPOOL PRODUCTS in the future!

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hi,
      Thank you for the review.
      We are sorry you are not happy with the design of your Refrigerator. We will document your concerns in the appropriate manner. WhirlpoolBrand