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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 3556 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers highly value the 20.5 Cu. Ft. Top-Freezer Refrigerator for its overall performance, size, and capacity, noting that it works well and fits perfectly in their spaces. The refrigerator is also appreciated for its low noise level and easy-to-adjust temperature control. However, some customers have expressed concerns about the absence of a freezer light and the weakness of the freezer door seal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 3,556 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is nice and spacious for many items. The freezer is also spacious, big enough to store many frozen items. The refrigerator compartments can hold lots fruits and vegetables and door panels are large to hold gallons of milk and orange juice. Excellent items. I have bought 4 of these refrigerators and shipped them overseas for my family.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 3 out of 5 stars

    Overall good refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the look of it and it's roomier than I thought. But I think the price ($818) I paid was too high for such a basic refrigerator. I seem to be having a bit of an issue with the temperature control so I will have to call to ask about that. Also, when it got dropped off I was very surprised they said they couldn't change which way the door opened. I thought that was automatically part of delivery setup. It took my son and I almost 2 hours to do the change because a lot of the screws would not come out. Overall I guess I like the fridge but I'm certainly not "thrilled" with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for what we needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is deceiving when first looking at it in the store. But once the geek squad delivered and set everything up for us. We are amazed about the storage Easy to clean You are able to move the shelves on the door and in the fridge. If you are looking for a fridge this one is awesome

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great 2nd Frig when needed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as my 2nd frig Amazing space capacity Sleek design This Biscuit color is a very pale beige color and nice. Working great. Happy. Best Buy you are truly the Best! Amazing service.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Temperature control

    Rated 5 out of 5 stars

    A nice top freezer refrigerator.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this purchase. It’s a nice size and I like the adjustable shelving. It’s easy to adjust the refrigerator and freezer temperature.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Whirlpool Refridgerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for what we needed! Works great, perfect size.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level
    Cons mentioned:
    Freezer light

    Rated 4 out of 5 stars

    Good value.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleased with this refrigerator. Quiet good value. Did not realize the absence of a light in the freezer would make finding items harder. Door required lubricating to stop it sqeaking.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Great second unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator was purchases as a secondary unit to be put in our basement. It works great and gives us the additional space we need for larger cakes and platters when having parties and gatheings at our home.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Cool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More space than previous refrigerator, also much quieter.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Excellent refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good basic refrigerator. Plenty of room. It's being used as a second refrigerator, but since the main refrigerator quit it's my main refrigerator. It handles that well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Like it simple

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is very simple and that is what we like - less fancy technology may mean better reliability or easier fix many years from now. This replaced a 21 year old similar Whirlpool refrigerator. Shelves supported by "grooves on the internal body" will hopefully be okay when numerous heavy items are placed on the shelves. And better than rusting metal supports (old style). The finishing of the internal lining pieces looks of lesser quality than what we had before so that is a concern. Note when buying this refrigerator we were told this model was "finger print resistant" and it is not.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    COLD STORAGE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge works well and it matches my stove. It has so much room. Also, the freezer is on top like it should be since cold air drops. My old fridge had the freezer on the bottom.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Temperature control

    Rated 5 out of 5 stars

    Great product for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use this as a second fridge in the garage and are pleased with the item. We don't need an ice maker or water dispenser so this meets our needs. It runs very cold and the door storage bins are spacious, fits our gallon milk jugs and beverage bottles. This is a basic refrigerator but does its duties well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good price nice design. good space for all needs.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Best Buy does a great job of delivery and setup.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had 18.5 sqft Amana refrigerator that I had purchased years ago from BestBuy, So I returned to BestBuy to buy the replacement Refrigerator. I wanted the basic refrigerator without all the bells and whisles, and in black. The staff at Best Buy listened to me and knew the exact refrigerator I wanted and subsequently purchased. The whole process went very smoothly, delivered as promised. I do hope and feel that it should last as long as the last one. Very Happy customer of Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 4 out of 5 stars

    great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we used this as our second fridge...no issues with it...quiet and runs great...never hooked up the ice maker so I cant speak to that

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 4 out of 5 stars

    Good mid priced option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were pushed for space, so this model gave us the most capacity in a relatively compact package. It's worked well for us so far. The sliding tray in the refrigerator portion is a nice feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious and freezer has an amazing room, price was good, delivery service, fast an convenient

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Whirlpool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fantastic! Not too bulky , perfect fit .. Very happy !

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    White Whirlpool Fridge Top Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is a nice size and the shade of white is nice and bright. The reason I rated the quality at 3 stars is because this refrigerator is larger, yet lighter than the one I replaced. It feels cheaper than the one I replaced. It is also noisy, the motor has a humming sound. Otherwise, it is great because I have a very tight space (height) and I can only have this style of fridge. I LOVE the capacity.

    I would recommend this to a friend