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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 3556 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers highly value the 20.5 Cu. Ft. Top-Freezer Refrigerator for its overall performance, size, and capacity, noting that it works well and fits perfectly in their spaces. The refrigerator is also appreciated for its low noise level and easy-to-adjust temperature control. However, some customers have expressed concerns about the absence of a freezer light and the weakness of the freezer door seal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 3,556 reviews
  • Cons mentioned:
    Freezer light

    Rated 4 out of 5 stars

    Practical refrigerator

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not fancy, but very practical refrigerator. Unlike side by side refrigerators, which have too many small areas, this refrigerator is designed to have large open spaces. So, bulky items, like a turkey, fit with no problems. And it's also easy to spot where things are. It does not have a light in the freezer, and that's a drawback. Also, mine was supposed to have an automatic icemaker built in, but the part (also used by Jenn Air and Amana) is out of production at the moment because of shut down of the factory due to Covid-19. I have been promised the part when it is available.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer light

    Rated 4 out of 5 stars

    it's okay for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adequate, seems to be working so far, makes some random funny noises sometimes but nothing that's not beyond comical. Little groans, odd creaking sounds, motor noises I guess. The material of construction leads me to believe that they were VERY cost conscious... somewhere there's a manufacturing manager that got his bonus for the year. I hope it doesn't affect the lifetime, but I don't think this is going to be a 10-year refrigerator. Would have been nice if they'd put a light in the freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Good size, cools & freezes great! The delivery & installation was fast & efficient.

    I would recommend this to a friend
  • Cons mentioned:
    Door seal, Freezer light

    Rated 3 out of 5 stars

    Nice fridge but disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It arrived and after plugging it in it froze up and fridge part would not get cold and freezer over froze ice all over. Called for repair the guy came out and of course took care of it. The seal on the door is still not right. Plus has not come back to finish the repair as told he had to order something to put on it to help seal the doors. Be nice to have it working properly and the seal on the door to actually fit properly.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator was easy to install makes no noise and keeps everything cool. I highly recommend this appliance.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a new refrigerator in a hurry but could not find what we wanted. I walked in to Best Buy and found the perfect option. Within 15 minutes they had my purchase complete and the delivery set. Delivery was perfect! Price, service and delivery. Everything you need.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Refrigerator for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The whole buying experience at Best Buy went really well. The refrigerator arrived on the date and time as promised. The delivery people did a great job bringing the refrigerator up a flight of stairs and setting it up. So far the refrigerator is working well and I am very happy with it. After two weeks, I saw the refrigerator advertise for a lower price. I contacted Best Buy and they matched the price and refunded me the difference. Overall, a wonderful experience and I would definitely recommend this refrigerator and Best Buy to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT BEST BUY SERVICE!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My fridge suddenly died with no hope of resurrection. And looking at ads & online the prices were surreal. My salesman got me hooked up with a lease/purchase deal that got me the necessary appliance at a really good price! The whole transaction I was in & out in under an hour & it was delivered 3 days later as promised & set up perfectly. I will be back to BEST BUY in future

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    wanted a larger refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So i loved this purchase, i need a larger refrigerator. Works great, nice freezer space. The inside worked great for my family of 4, i have two teenagers, and need the space for snacks and drinks.

    I would recommend this to a friend
  • Cons mentioned:
    Door seal

    Rated 3 out of 5 stars

    Fridge is fine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be working ok now but the door doesn't shut well without making sure it closed. Seems like there should be more of a vacuum seal but we attached the hinges on the reverse side (it is a feature of this fridge to have hinges on either side) and we were told that while this is something the fridge CAN do, often it doesn't work as well when the hinges are on the opposite side? We were offered another fridge but told it would likely have the same problem so we're just dealing with it. We had an appliance person come out and heat up the rubber gasket around the outside of the door to hopefully create a better seal.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Whirlpool refrigerator

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs quite, holds a lot of food, tight seal around doors, adjustable shelves, and easy to clean

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Solid Refirgerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It may not be a big fancy refrigerator with all the bells and whistles but it does the job great. Not everyone wants or needs a big fancy refrigerator. The price didn't break the bank and it feels quite spacious compared to the last side by side I had. My old one may have had more room but this one is easier to use and get stuff out of. I've had the expensive and fancy refrigerators, but I kind of like this simpler and more basic style and size. Besides having less things to break and less complexity it does what I want it to, keep things cold. It does that just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Refrigerator Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super spacious and working great! The product came in perfect condition and was easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Whirlpool Refrigerator.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy about this refrigerator. I would strongly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Refrigerator is well worth it, beware of delivery

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator is great. So this rating is about the fridge. The inside is much larger and higher-end than I had anticipated. So highly recommended. HOWEVER...Best Buy's delivery damaged my hardwood floors. They did not use any protection under the refrigerator, slid it so made scratches and gouges, and now I am having to handle an insurance claim with them. Extremely poor performance.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    good fridge

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my rental property to replace a Kenmore top of the line ( Made by LG) fridge that was 4 times the cost of this. The compressor failed prematurely on the one replaced. Very frustrating to have to have that expense. This fridge looked nice, had good positioning of shelving units. it appeared to be sturdy and has been holding up great! It cools excellent. no condensation. It is not loud when running. I would DEFINITELY recommend this as opposed to my mistake of spending so much more for the fancier one that I didn't even get 3 years out of.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Me and my whirlpool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a basic , no frills refrigerator . This one is far more. Spacious, easy to clean and so for working lik a glacier.it was a good morning decided to drop in and look around.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Temperature control

    Rated 5 out of 5 stars

    great refriderator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best refrigerators I have every purchased. The L.E.D. lights in the fridge are amazing, food is kept at the proper temperature as well as the freezer. Very roomy. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quickly Cool Your Yogurt!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator keeps my items cool. The freezer turns the water in the trays to ice. There is ample space for the items I need to store.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Perfect for my family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I thought the fridge might have a problem since it was a floor display that had been sent to one of their outlet centers but it runs fantastically and is sefving my family and I well! Fit nicely into the corner area. Super happy!

    I would recommend this to a friend