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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 3556 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers highly value the 20.5 Cu. Ft. Top-Freezer Refrigerator for its overall performance, size, and capacity, noting that it works well and fits perfectly in their spaces. The refrigerator is also appreciated for its low noise level and easy-to-adjust temperature control. However, some customers have expressed concerns about the absence of a freezer light and the weakness of the freezer door seal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 3,556 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    WHIRPOOL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SO FAR SO GOOD. THE REFRIGERATOR IS DOING WHAT IT SUPPOSE TO DO. EASY AND SIMPLE.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer light

    Rated 4 out of 5 stars

    Does the job but could used a freezer light

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was not my first choice for a top freezer model. I had wanted a Samsung model but they were all backordered for the size I had wanted. Nonetheless, the refrigerator itself is working fine. I wish that it had a lighted freezer since this is a garage refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent refrigerator for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WE researched this and other refrigerators before buying this one. The Whirlpool reputation was solid and we liked the style and versatility of the product. We also were very impressed with the contracted delivery service. They were actually a few minutes early. took out the old refrigerator, brought in the new one, and hooked it up within less than 30 minutes. These people were great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    my refrig.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice will recomend too my freinds good price

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Door seal

    Rated 3 out of 5 stars

    Noisy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When my refrigerator died - Maytag, I ordered this because I was told whirlpools bought Maytag. Well this not my Maytag. First no enclosed egg or ice trays. It runs very loudly. The one saving grace is it has more room in side because insulation is thinner so I have lots of room. The shelf’s are cheep plastic unlike my adjustable glass. And the door will not stay open. No I will not buy another one of these. But I am limited by space in kitchen

    No, I would not recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Good Second Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought the Whirlpool 18.2 cu. ft. model but the freezer wouldn't get below 6 degrees farenheit and freezer door would pop open everytime I closed the refrigerator door. So I returned it and bought this 20.5 cu. ft. model. This refrigerator works great. The freezer got down to 0 degrees within 4 to 5 hours after I turned it on. The build quality could be better. The fit and finish is not great but that's pretty standard for a low end American made product.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Temperature control

    Rated 5 out of 5 stars

    Great second for the house

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect second refrigerator for the house. Took of 24 hours to reach a steady temperature . Runs quite.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good for a basic refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is good and we got it because our old one was over 15 years old. We like it and it's not that noisy. The two things we noticed after we got the unit was that the two drawers that hold vegetables and fruits are not the same size. One drawer is about 1.5 times larger than the other. Why they are not the same size I am not sure. The other thing we noticed is although the refrigerator is wider, the depth space is not that large which can make things cramped if you have a lot of food to store.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Excellent Fridge for my garage

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet, excellent product, I would recommend!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    worse than the 15 year old one we got rid of

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have owned Whirlpool appliances for as long as I can remember. When the last refrigerator was 15 years old and needed another small fan we decided to replace it with this 20.5 Cu Ft one, essentially the same model. The efficiency was barely better. I would not buy this model again. It is VERY noisy, worse than the 15 year old one with the noisy fan motor. I can hear this one in my bedroom some 35' away. The shelves are much less convenient than the last one we owned, and the drawers are much smaller, so small that they barely hold anything. I gave it 3 stars because it works but like I said, I would not buy it again. The higher efficiency seems to be mostly the LED bulb in it. It runs a lot more than the old one too.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    Extra Frige

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my extra fridge in the garage. Nice layout with ease of moving shelves. Runs quiet and easy to move. Perfect size for an extra fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Temperature control

    Rated 5 out of 5 stars

    Great appliance.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator/freezer is used as a backup to our other and it works fine. No issues with keeping food cold or frozen. Adequate space as a spare.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Awesome second fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific second refrigerator. It has plenty of room--glass shelves and is whisper quiet. I have to put my ear to it to make sure it's running.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Love my new Fridge!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! It’s perfect for my apartment, not to big just right. The inside is very roomy with versatile shelving.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Perfect Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have received compliments on this refrigerator from everyone that has walked through my kitchen. Stainless steel only covers the front but I would rather it that way. Very large sq ft. volume for family.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Garage fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed this refrigerator to replace our garage fridge that died suddenly. This is perfect! Great size and work well! I recommend!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Whirlpool has consistent quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost identical to the unit I replace which was 20 years old and still working. I like Whirlpool. Have had this unit for a while now and only complaint is that it is noticeably louder but not excessive. Seems to run a lot, but that is probably just because it is louder.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 4 out of 5 stars

    Whirlpool fidge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The whirlpool 20.5 cf is big enough to hold food for a small family and the finishing looks good.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Worth it! Wonderful product, wonderful price.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is so spacious. The sliding drawer is convenient, shelves are easy to maneuver and adjust. The freezer stays cold and the see through shelving is a nice touch. Items stay securely in both fridge and freezer doors. The only thing I dislike is that the fridge slides out pretty easily when I open the door, but that could be an error on my part. I was replacing my 40 year old fridge, so this is a fantastic upgrade. I definitely recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    satisfied custome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator! Lots of room even in the freezer. Only negative it is NOT smudge/fingerprint proof:(

    I would recommend this to a friend