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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 3556 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers highly value the 20.5 Cu. Ft. Top-Freezer Refrigerator for its overall performance, size, and capacity, noting that it works well and fits perfectly in their spaces. The refrigerator is also appreciated for its low noise level and easy-to-adjust temperature control. However, some customers have expressed concerns about the absence of a freezer light and the weakness of the freezer door seal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 3,556 reviews
  • Pros mentioned:
    Overall performance, Size

    Rated 4 out of 5 stars

    Emily mercado

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator very spacious and works perfectly fine .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bigger than I expected. It looks nice and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 4 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size and sturdy shelves.. keeps everything really cold. And I love the fact that you can later add the ice maker inside

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    a very good second fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet and spacious. Have no complaints since I bought it. Great value for the price!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nicest refridgerater I ever had! Quiet and electric bill decreased by $40.00! Nice and roomy inside!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Exactly what we needed and at a decent price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrig is just what we needed, it fit in the available space and it has all the capacity we needed. The installation crew was excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Perfect garage refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a second refrigerator and this is exactly what we needed. Lots of space and works fantastic. Excellent price point.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer light

    Rated 3 out of 5 stars

    Cheaply made interior

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all, I had to purchase a refrigerator immediately. It was a week before Easter when my 9 year old refrigerator stopped working. I went online to find a refrigerator with a top freezer. My previous one had a bottom freezer and I did not care for it. Two things I have found that I do not appreciate are one, if you put something toward the back on the bottom shelf, it freezes. Yesterday, when I pulled the deli drawer out, the mechanism that holds the shelf snapped and it cannot hold the deli drawer. Overall, the drawers and shelves are cheaply constructed. The refrigerator is only 4 months old. If you have it for a garage/basement extra storage refrigerator, I think it would be good, but if you want to use it in your kitchen daily, I would look for something better. As I mentioned, I had not choice due to the pandemic and had to order online without seeing the product in person.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I love your products

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you so much Best Buy I really loved it what I ordered

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Roomy refrigerator!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a side by side before. This is huge compared to that! So far works great! Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Spacious refrigerator

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this frig as a backup frig. The size is perfect for what we needed, the freezer area is smaller than others and the refrigerator part is nice & spacious. The only complaint is that it's difficult to keep clean, the outside doors get stained easily. On our 1st weeks of having the frig a part needed replacements, the warranty covered it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our white, top freezer refrigerator as our 2nd fridge. It looks great and is spacious - 20 cubic feet - plenty of room in freezer, refrigerator door and shelves.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Freezer light

    Rated 5 out of 5 stars

    great refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great refrigerator. lots of room for food. freezer does not have a light.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Old Whirlpool dependability and new?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Whirlpool Refrigerator is working great. I have a 40+ year old Whirlpool side-by-side, and it is still working as good as it did the day we bought it. Actually it saved us during the time our 11 year old (other brand) refrigerator started heating instead of cooling, and when we bought and had installed our new Whirlpool. If it is 1/2 as dependable as the old Whirlpool, we will be satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Whirlpool refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Lots of space. Not to noisy. Delivery guys did a good job installing. Delivered quickly

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    My Whirlpool Referigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BestBuy has a professional Team for my Refrigerator and they did a great job with delivery and Installation. It works also very well.Love my Whirlpool. It is tough to move out when you have stairs and obstacles but they know how to do the job. I would never think anyone other than Best Buy for appliance purchases. Very good service and trouble free installation. Thank you Best Buy we love you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A solid fridge, gets the job done for a great price

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good Choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge replaced my still working 35yr old Sears Kenmore. I wanted a no frills fridge. Less things to break down. This fridge fit the bill. Its whisper quiet. Per cubic feet its the same size as my Kenmore but the way the door shelves are designed some fridge space is lost. There are only 4 cooling choices. But overall I'm happy with this fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Good refrigerator, but had a dent in side

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems now that we finally received one that is not damaged. The first two had dents and scratches in side. The first one also made a high pitched sound whenever the fridge went on. The third fridge they finally got it right -- so far, I think. No strange sounds and no dents or scratches. Very nice refrigerator with lots of room. Love the clear shelving and bins too. Lots of storage space on door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirpool Reviewer 101

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator has the space for we need for the size of my family. The freezer space has plenty of room for frozen vegetables, meats and other frozen foods. It also has plenty of space in the door for quick to reach items. The vegetable and meat drawers have ample space and the top drawer can slide to customize optimum space. I would rate this Whirlpool refrigerator excellent for the price, features and overall product reliability.

    I would recommend this to a friend