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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 3556 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers highly value the 20.5 Cu. Ft. Top-Freezer Refrigerator for its overall performance, size, and capacity, noting that it works well and fits perfectly in their spaces. The refrigerator is also appreciated for its low noise level and easy-to-adjust temperature control. However, some customers have expressed concerns about the absence of a freezer light and the weakness of the freezer door seal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 3,556 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New refrigerator.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed. Work great and lots of room. Recommendation is positive.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Great refrigerator.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect refrigerator for us. The Freezer is spacious and all is working well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit was perfect , it’s been running good for 3 months strong . Love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Met expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace our main fridge. We love the spaciousness of it. The drawer that moves is awesome, since you can move it from side to side to fit stuff. The glass is on the thin side, and it’s scary to put anything over 30lbs... though the reviews don’t say a weight limit, google says it should fit about 50lbs. Unlike our old fridge where the glass was thicker.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fit for the Job

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this fridge for 22 months , it has been working contnously with no troubles so far. Both the fridge and freezer keep food refrigerated within the required temperature ranges.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    It's a fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product has performed as expected. Delivery was quick and installers were respectful of our home. Fridge has fixed shelves throughout unlike our previous unit, so getting some taller bottles in does cause a bit of a problem when the fridge is full. If the shelve were half shelves, could move things around a bit easier. It does get very cold and runs much less than our old unit.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Temperature control

    Rated 5 out of 5 stars

    Nice Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with our new Whirlpool 20.5 cubic foot refrigerator. Temperature is well maintained and is very quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    JWMx2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this spring / summer we have purchased 2 refrigerators, large TV, Apple Watch and some miner items. The Edwardsville store has always been courteous, knowledgeable and attentive. We also used the “Geek Squad to set up our tv and refrigerators - they are the best (usually come out from north StL area.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Whirlpool 20.5 Cu. Ft. Top Freezer Refrigerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whirlpool Refrigerator/Freezer is efficient in cooling to and maintaining required temperature. Whirlpool Refrigerator/Freezer would be better if it operated quieter.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great Refrigerator with no issues. easy to clean and works perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Good fridge.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good refrigerator. It has plenty of space and it cools and freezes well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great refrigerator for our overflow needs!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a roomy but inexpensive refrigerator for our garage to hold extra beverages and food. So far it has performed well and I like that the compartments are adjustable and/or removeable. Delivery was easy and gentlemen were professional.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my basement as an overflow from the kitchen. Very quiet, no frills fridge that works great!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average Fridge

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced the same exact fridge- just 17 years older. I was shocked at the difference in quality. Thinner glass shelves. Cheaper screws, door handles, light... you name it. And compared to my 17 year old one this one is loud. How in this age of technology does a product get worse?! They must be squeezing every last penny for profit. Average fridge and it does the job, but I would have rather spent a little more to got better quality.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Delivers solidly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is very good and roomy fridge. Much better than the Kenmore it replaced. Quiet and plenty of shelves to use.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great shelf space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It exceeded our expectations. Shelf space is very flexible for a refrigerator of this size. It fit into our limited space in our kitchen. We have had this refrigerator for almost two months and it keeps everything at proper temperature in both freezer and refrigerator area. We have monitored both with temperature gauge. Salesperson, Steve, at the Cerritos store was very helpful and honored sales price after it went on sale after purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    Good refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for condo. Delivery men were great. Fits into space and plenty of room for food. Quiet running. Ice maker added.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    WORTH THE MONEY ($729) BUT CHEAPLY MADE!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FOR THE MONEY PAID $729 IT'S A NICE REFRIGERATOR !! HOWEVER THE GLASS SHELVES AND THE PLASTIC STORAGE SHELVES COULD BE OF MADE NOT AS CHEAPLY AND CHARGE $50 MORE IT WOULD BE A BETTER DEAL NOT TOO NOISY BUT COULD BE A LITTLE QUIETER.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Whirlpool Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and efficient! It is quite spacious and I love the sliding drawer.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer light

    Rated 3 out of 5 stars

    Disappointing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We thought our Whirlpool Imperial Series was failing and it found a new life right after I ordered this one, thinking it was the same, just new version. Terrible mistake, This one feels smaller, very little room to store tall bottles such as chilled wine and such. Cheese compartment is smaller. If move up the bottom tray to get more height underneath we lose the space under the cheese bin. In short it has been a headache to put back what we had in the old fridge. We actually are using some of the old bins to supplement what is missing in the new one. And, as others have mentioned, there is still no light in the freezer compartment which, by the way, also feels smaller than the old one. The dimensions of the whole thing are the same, which was one big reason for me to select this one, so??? I almost forgot that we wanted the door to open on the other side, but good luck with that. You have to do it yourself or pay someone!

    No, I would not recommend this to a friend