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Customer Ratings & Reviews

Your price for this item is $1,034.99

Customer reviews

Rating 4.4 out of 5 stars with 3522 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 20.5 Cu. Ft. Top-Freezer Refrigerator, particularly its ample interior size and generous space. The overall performance, price, and decent capacity also receive positive feedback. However, some customers have noted the noise level and the absence of a freezer light as potential drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 3,522 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is great for the price. It works like a champ. My mom's house required one this size and it fits and operates flawlessly. You need to seriously consider this unit.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Has lots of room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new fridge. There is so much room and I love that I can see through all the drawers. Being able to move the shelves on the door is so helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    much better then the first one I got. Theb other one was very loud and didn't seal. So I would spend the extra $150. and get this one.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    White Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is exactly what I want. I did not have to modify anything.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent for price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good product for price, little louder rhan I expected though. Delivery guys were awesome#

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. No issues from online purchase, delivery, and operation. The coating is not as finger-print resistant as I would like (I still need to wipe it down every couple of weeks with a stainless steel wipes), but it looks great and has been operating flawlessly these first two months of use. Just seems a bit over-priced for a classic-style fridge when french-door fridges or other units with more features are around the same price, even by Whirlpool themselves.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Good appliance / good price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice appliance at a good price point. Plenty of space.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good internal layout so things are not pushed to the back and lost. Not too loud.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Warm refrigerator

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for our garage specifically told operators why we needed this and he suggested this one…well these don’t stay cold in the winter..are you kidding me..I’ve heard others talk about these we told the sales guy on phone we wanted one that DID NOT DO THIS ! We bought it in summer so boom to late to return..THIS SHOULD BE NOTED WHEN YOU BUY! I will say it’s nice for price ( even though they’re all over priced) if it was cold year long it would get a 5 star..DONT YOU EXPECT IT TO BE COLD ALL YEAR?

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hello, we are sorry to hear about your concern with your refrigerator. Model WRT311FZDW is intended for use in a location where the temperature ranges from a minimum of 55°F (13°C) to a maximum of 110°F (43°C). The preferred room temperature range for optimum performance, which reduces electricity usage and provides superior cooling, is between 60°F (15°C) and 90°F (32°C). It is recommended that you do not install the refrigerator near a heat source, such as an oven or radiator. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    I Love My New Whirlpool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Whirlpool Top-Freeze Refrigerator. The only issue I had with the product is the delivery guys made a small dent on the refrigerator door. Otherwise, I'm enjoying my new refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Looks great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, and it's nice to have 20.5 cu ft in a space where I only had 18 before. Nice bright lighting inside.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    As Expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as expected. Efficient and clean looking. Would buy again if needed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Nice refrigerator/freezer for a married couple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new Whirlpool Refrigerator/Freezer is nice and working great, but not enough freezer room for a family of 6.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good experience with the refrigerator purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was delighted to find that certain makes of refrigerators were not back-ordered for two months. The in-store purchase was easy to do; shipping timeline worked our great and the delivery (and deliverers) did a good job. The store representative was unable to get the purchase for me through my Best Buy credit card, but it worked out okay to not finance it.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Whirlpool 20.5 Top Freezer Refridgerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge, the biggest one I could find to fit into the space of my old fridge, shelf placement is great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This unit works.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The previous unit did not work, not cooling below 40 degrees. The delivery aspect of this transaction (twice over) left a lot to be desired. We were not given an advance call to let us know they were nearby, instead just showing up at our house, leaving us very little time to empty our fridge and freezer, making us feel harried.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fridge Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love our new fridge. Best Buy delivery was also great!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned a Whirlpool Refrig for 22 yrs. The drawers were broken, so I decided to buy a new Whirlpool. They don't make them with the freezer as cold as my old one. My ice cream will always be softer. I like ice cream frozen solid and that won't happen with the new refrig :( If your refrig and freezer work good, keep the one you have.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this whirlpool refrigerator from Best Buy and im very happy I did!!! I absolutely love my refrigerator! The delivery and service was exceptional!! I will definitely purchase from Best Buy again!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Loved my fridge!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase actually happened, but by the time we got back to picking it up at the store, a salesperson said that someone else bought it and took it home. Best buy needs to create a policy or signage on the product so this would not happen again. Sadly, I was forced to buying a smaller fridge that was in stock to bring home or all my food would be spoiled! We could not wait for another order.

    I would recommend this to a friend