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Customer Ratings & Reviews

$859.99
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Comp. Value: $1,124.99

Customer reviews

Rating 4.4 out of 5 stars with 3538 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 20.5 Cu. Ft. Top-Freezer Refrigerator, particularly its ample interior size and generous space. The overall performance, price, and decent capacity also receive positive feedback. However, some customers have noted the noise level and the absence of a freezer light as potential drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 3,538 reviews
  • Rated 4 out of 5 stars

    not built like they used to

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good value for price-better shelving than competing models-unfortunately light switch poorly placed and fragile-broke in a few weeks-replaced under warranty

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor warranty service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never buy another Whirlpool appliance! Three years after purchase, the compressor broke down but it was covered by a limited warranty for up to five years according to the documents it came with. After 3 attempts to call Whirlpool and being placed on “hold” for at least 20 minutes each time, I was still unable to get connected to a local authorized repair company. With another call to Whirlpool and a 30-minute wait, someone finally answered and gave me the name and numbers of 2 repair companies. But when I called them, they said they needed a repair ticket number from Whirlpool and I need to call Whirlpool back because they themselves have difficulty communicating with Whirlpool. Rather. Than deal with the headaches, we opted to purchase another fridge. And that’s just what we think Whirlpool wanted us to do so that they don’t need to honor their warranty.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 4 out of 5 stars

    Customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad Best Buy had our choice of refrigerators. Staff helpful in answering questions and the ordering process. Delivery professional. Not a five star as always room for improvement but willing to give 4.5 stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spacious and fits everything we need for an apartment

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice roomy fridge for the price Good size of shelves for a variety of containers and items

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My new Whirlpool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being purchased for a short time, less than 2 months, its difficult to give this product a fair assessment..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works good, meets my needs, the icemaker sounds wierd

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    replacement for same model 13 yrs old

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is a basic model refrigerator and with luck will last at least 13 years as did my old one. it isn't fancy but serviceable and fine... i had several issues with delivery but i am hoping all will go well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best i love this fridge. Everything’s perfect no smell no leak temperature is normal and perfect. I love it and I recommend it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had it for about 6 weeks; so far so good; very noisy, sometimes sounds like someone's knocking on the door; Whirlpool rather stingy--could have installed at least one more shelf inside the door (costs $25 on its website)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirlppol Stainless Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this Frig for my elderly father. So far he likes it and is happy that it is fingerprint resistant. Easy to keep clean.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quiet running and roomy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking and easy to clean. Temp in refrigerator and freezer were fine. Only didn’t like the control dial and refrigerator light location in center on first shelf. Tall items would not fit under it and kept hitting it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refridgerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new refridgerator!! The delivery was amazing. The movers were strong, on time, no scrathes or dents. I was thrilled.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    latest model doesn't mean better product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buys is great but this refrigerator keeps food cold but if items touch the back wall of the refrigerator it freezes. Talk to manufacture and was told that is what the current refrigs do. My husband said the manufacture must be saving a few pennies on insulation because our old refrig didn't freeze stuff in the refrig. The kick plate was bent. There were 3 minnie bin shelves in the door, should have been four - two for each side. Again the manufacture was saving pennies. I got this refrig because I have a limited space and there wasn't any other choice in the store that fit.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    was good at first

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    broke and needed to buy a whole new fridge within a year

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent choice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the configuration and how quiet it is! Great choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dependable and affordable product. Manufacturer's built this product to last longer. Quality of this product makes my family in deciding to buy this refrigerator. First time buyers of this big ticket appliances will be happy the moments they purchase this "Brand" of product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fridge review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it as a second refrigerator and it suits my needs just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with refrigerator. Did good job with delivery. Looks great in my kitchen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new fridge. It has so much room. It is easy to wipe down and clean. Have had for almost a year now no issues.

    I would recommend this to a friend