Customer Ratings & Reviews
- Model:
- OBX WRT311FZDZ
- SKU:
- 6580989
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the product's excellent overall performance, praising its perfect size, surprising capacity, and quiet operation. Many also appreciate its well-designed aesthetic and easy-to-adjust temperature control. However, common concerns include the absence of a light in the freezer and the limited shelving options on the door.
This summary was generated by AI based on customer reviews.
Working as it should
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this refrigerator. It had a scratch on it. It didn’t affect the operation of the appliance. I was told a gift card would be sent. It’s been few weeks now. Still haven’t received it. Also I did check every mail that came in.
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello coll, please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Crummy service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OK, so I am still getting Review your product on a product I HAD THE GEEK SQUAD COME TAKE BACK. I AM ALSO STILL GETTING CHARGED FOR THIS REFRIGERATOR THAT IS NOT IN MY HOME. I DID NOT LIKE THE REFRIGERATOR, .I EXPLAINED THAT TO Best Buy TWO DAYS AFTER GETTING IT. I FOUND ANOTHER REFRIGERATOR AND THEY BROUGHT ME THAT ONE AND TOOK OUT THE WHIRLPOOL. IT IS NOT IN MY HOUSE> THE SAME FOUR MEN WHO BROUGHT IT TO MY HOUSE, TOOK IT OUT AND PUT THE NEW ONE IN, BUT THEY LOST THE REFRIGERATOR AND SO NOW AFTER ABOUT 17 DIFFERENT PEOPLE I have contacted and tried to get to see the issue, am I happy? NO. I am tired of fighting it, so I am resting, but I will not pay for a refrigerator I don't have.
No, I would not recommend this to a friend- Cons mentioned:Freezer light
No freezer light
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the refrigerator just couldn’t get past not having a light in the freezer
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .RecentPurchase:
Thank you for taking the time to write regarding your appliance. Feedback from our customers is an important source of information. We regret that you are not totally satisfied with your Refrigerator. We manufacture several different models with various feature and accessory designs while trying to provide appliances that are versatile in meeting the needs of our customers and adhering to increasing governmental restrictions. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you.
- Pros mentioned:Capacity
none
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator, even though it is advertised as frost free, is not frost free. You will need to package everything in the freezer with food saver envelops to save your food without ice crystals covering the entire surface. It has ample space and is of sound construction otherwise.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Best Buy Customer, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Product is okay, service was not as promised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were lied to about our installation and rebates.
No, I would not recommend this to a friendOMG - The most stressful buying/return experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a horrible experience!!! Refrigerator was delivered and installed by BestBuy but did not cool. It took many, many calls to the store, the bestbuy repair line, whirlpool, and the bestbuy chat to resolve. I finally ended up purchasing a second refrigerator from BestBuy, while trying to figure out how to return the original refrigerator. I ended up needing two appointments - one to return the defective refrigerator and a second to deliver the replacement refrigerator. Because of covid, supply was very limited so I ended up buying the exact same refrigerator and am hoping for the best. However, based on other negative reviews about failure to cool, I don't have a lot of confidence in this product.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future updates.
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too noisy!_---------------------------------------
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
Good for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good but you can tell material isn’t as sturdy as the pricier brands but really can’t expect more from this line from Whirlpool
I would recommend this to a friendNothing but problems since purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this fridge on a great sale price but problems started 4 months after purchase with loud rattling sounds randomly on and off then the fridge internally leaked water so always a puddle of water in the trays....last straw is the fridge stopped cooling and had fridge full of food spoil TWICE all within year of purchase. Im happy I bought the warranty but let's see if best buy fixes this.....
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Technerd90, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Arrived with scape on side.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Deleverymen were helpful. I thought only getting a $100 gift card was a little low. I felt 150 to 200 was a fair value.
I would recommend this to a friendLow shelves
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.shelves are too low. Products are put in the back of shelf. Hard to see items
I would recommend this to a friend- Pros mentioned:Overall performance
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I orig bought a side by side but had issues from day 1. got this because of reviews and I love it. works great and we are all happy.
I would recommend this to a friend Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator won’t get to temperature in either the freezer or refrigerator. Have tried to contact Best Buy and can’t get past their customer support. Have lost a ton of food because it is either thawing in the freezer or freezing in the refrigerator
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
Decent refrigerator for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to replace my 20 year old unit and this one fit the bill without costing a fortune. Little noisier than the old one but got used to it.
I would recommend this to a friend- Pros mentioned:Size
good product for my needs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.right size for the space---would probably have gone with white if I had thought about it more
I would recommend this to a friend Never again
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator arrived on time and home delivery company was amazing; however, item was dirty/greasy. Had terrible customer service when called about order. Customer service rep working from home and very very rude to delivery crew and myself. Had item picked up for return on 2/25 and have not had my leasing plan credited.
No, I would not recommend this to a friendBasic Refer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is your basic Refrigerator. No frills. I put them in homes I rent out. I did have one die after 2 years but mostly they are good for rentals.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator works great. Recipient is very satisfied.
I would recommend this to a friend Beware of Loud, Annoying Compressor Noise
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this model due to a good Whirlpool reputation and great reviews I saw on Best Buys. Beware. My family despises this loud buzzing noise and we can hear the compressor running from 2 rooms away. We received this refrigerator in late May and decided to give some time for us to get used to this noise. The noise continues to annoy everyone in the house. I'm contacting Best Buys and Whirlpool to get this refrigerator out of my house!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, HarryB. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
- Cons mentioned:Door seal
Poor quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the fridge. Makes noise and is going back. Doors do it close/ seal properly.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, MELE. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.