Customer Ratings & Reviews
- Model:
- OBX WRT311FZDZ
- |
- SKU:
- 6580989
Customer reviews
Rating 4.4 out of 5 stars with 3562 reviews
(3,562 customer reviews)Rating by feature
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Design4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the product's excellent overall performance, praising its perfect size, surprising capacity, and quiet operation. Many also appreciate its well-designed aesthetic and easy-to-adjust temperature control. However, common concerns include the absence of a light in the freezer and the limited shelving options on the door.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Terrible product Stay Away!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge has MAJOR condensation issues. The service guy said there were 200 other with the same issue I had. 1st they said there was an ice blockage stopping air flow between the freezer and fridge. then they replaced a fan. Then they replaced the door. I still have pools of condensation in summer. Puddle of water in the vegetable bins. Service just came back and seems to be starting the whole cylce over! Why don;t they just replace this lemon?
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Westie, we value your time and would like to look into the concerns with your refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
- Pros mentioned:Capacity
Rated 5 out of 5 stars
Very good refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great product big enough for all your needs lots of space
This review is from Whirlpool - 33 in. Wide 20.5 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel
I would recommend this to a friend Rated 3 out of 5 stars
Basic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing fancy, just a basic unit that stands out by capability of ice making
This review is from Whirlpool - 33 in. Wide 20.5 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel
I would recommend this to a friendRated 3 out of 5 stars
Not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bins are a little flimsy water line for icemaker has a metallic taste
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
No, I would not recommend this to a friend- Pros mentioned:Capacity
Rated 5 out of 5 stars
Great gift for my mother, she loved !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.She was amazed at how much stuff the fridge can actually hold!!
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black
I would recommend this to a friend Rated 1 out of 5 stars
very noisy refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is very noisy when it runs. Shelves are not very strong. Glass shelves bend about 1/2" when I put the same bottles on them that I had in my Amana.
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey poor, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Rated 3 out of 5 stars
Good price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator and Freezer Doors storage could be deeper.
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
No, I would not recommend this to a friendRated 3 out of 5 stars
no frills but hopefully lasts a long time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for a rental property. Hope it holds up for years to come!
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
I would recommend this to a friendRated 2 out of 5 stars
Nice looking but loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking fridge. Arrived on time and in good shape. Motor is loud. I would be annoyed if it was for my own house, but I put it in a rental unit. Wouldn't buy again because of the noise, but its not worth the trouble to try to exchange it.
This review is from Whirlpool - 33 in. Wide 20.5 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel
No, I would not recommend this to a friendRated 3 out of 5 stars
Good size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size. But the items take forever to freeze in the freezer.
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black
No, I would not recommend this to a friendRated 2 out of 5 stars
If u want a freezer then buy this.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer works like a champ. The fridge on the other hand never worked from day one.
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us,. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great deal for 1st time buyer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome FRIDGE first time buyer had others already
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black
I would recommend this to a friend Rated 1 out of 5 stars
not reliable
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had the fridge for 2 years and already the thermostate and blower went out. This was an $800 fridge which was a lot of money for us, so I can't afford to replace it.
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Rated 3 out of 5 stars
Not what I need
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This type of frigireitor is not what I looking for
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
No, I would not recommend this to a friendRated 3 out of 5 stars
Standard refridgerator.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice from the icemaker tastes like chemicals...
This review is from Whirlpool - 33 in. Wide 20.5 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel
No, I would not recommend this to a friendRated 1 out of 5 stars
Stops working regularly
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had this item for a full year, and now it's died for the 3rd time. Stops cooling, defrosts everything, starts clicking. Best Buy was no help. They gave me 800 number. The person I spoke with didn't want to schedule repair because she said clicking is normal. Reading from her script. Defrosting is not normal. Losing groceries 3 times in a year is not normal. Have repair person coming tomorrow, but I was warned I may need to pay $130 even though I've owned it less than a year and am still making payments.
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Lynda, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
- Pros mentioned:Noise level, SizeCons mentioned:Door seal
Rated 4 out of 5 stars
A 'Not Bad' refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My requirements for a refrigerator were related to height (this one fit), noise, glass shelves, and a drawer in the middle. Quiet is a subjective term, but this refrigerator is a heck of a lot quieter than my old refrigerator, that said my dishwasher is quieter than my old one. The refrigerator is also noticeably deeper than our previous mid-90s model. The shelving is fine and spaced well. All in all it is a perfectly adequate refrigerator. It's not going to change your life or anything, but it does what it needs to. Pros: Relatively quiet Sturdy glass shelves Cons: Door seems poorly balanced even after multiple attempts at balancing via bottom wheels. Meat/Cheese drawer is difficult to close, probably due to it being adjustable from left to right. Adjustable shelving in door ends up loosing a lot of space compared to non-adjustable full length shelves.
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
I would recommend this to a friend Rated 1 out of 5 stars
The refridge is ok, but a miserable experience
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In-store personnel an the final delivery guy were good. Everybody else i dealt with was awful, terrible, unhelpful, rude, and about every other negative adjative i can think of. Best buy needs to fire its entire tel cust svc operation and get rid of all contract delivery contractors. All in all, it was a miserable experience.
This review is from Whirlpool - 33 in. Wide 20.5 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello Misterp, we are sorry to hear this. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Rated 2 out of 5 stars
No ice maker still
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this item if you want to add a ice maker. Bought in Feb. and just sent me an update and won't bring the ice maker until June. Besides not having the ice maker the refrigerator is noisy.
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hi, SamM. Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.
Rated 1 out of 5 stars
Sub par performance
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is very noisy. Has a water running sound when cycling and does not have an ice maker. Whirlpool service reports that this is normal. Not good from a company you could rely on.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator - Fingerprint Resistant - Stainless Steel
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We manufacture several different models with various features and accessory designs in trying to provide appliances that not only meet increasing government restrictions on energy usage but will be versatile in meeting the needs of most users while still providing the best performance in the industry. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern may have caused you.














