Customer Ratings & Reviews
- Model:
- OBX WRT311FZDZ
- SKU:
- 6580989
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the product's excellent overall performance, praising its perfect size, surprising capacity, and quiet operation. Many also appreciate its well-designed aesthetic and easy-to-adjust temperature control. However, common concerns include the absence of a light in the freezer and the limited shelving options on the door.
This summary was generated by AI based on customer reviews.
It's Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought i could fit more things things in the refrigerator but it feels like I have less space now.
No, I would not recommend this to a friendrefrigerator with no door handle screws
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No screws for door handles. No help from the geeks or anyone else at Best Buy
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, TerM. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Old model.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy if you want an ice maker! Discontinued and you’ll have to search for an ice maker like it’s the freakin Lost Ark.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello JoJoBeachBum, we are terribly sorry to hear about this concern. For model WRT311FZDW, the Ice Maker Kit that is needed is W11517113. bit.ly/3SMiG4Y It is not discontinued but may be out of stock. We hope this helps.
Sold a broken refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator doesn’t work, hasn’t since the day I brought it home. It took two weeks to get a repair person to look at it. They said the fan is broken and that someone would call later that day to about the part. No one ever called.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Sissy, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
One month in and fridge and freezer don’t cool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the fridge wish it would work. Don’t like that Whirlpool won’t send anyone out for 6 days. I will trouble shoot myself and hopefully can fix it. Didn’t realize how important a fridge is till I had one that didn’t work.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We are truly sorry to hear this and can certainly understand your frustrations. We try to service all of our appliances with the least inconvenience to the consumer. If you'd like to discuss this further, you are welcome to email us at Whirlpool_Reviews@Whirlpool.com. Please include your name, address, daytime phone number and model with serial number.
Missing part in new refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received The Refrigerator without a freezer shelf, I called several times to costumer service no body is care about my problem.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Edwin,
We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Very basic fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive for that size but I need it fridge ASAP
No, I would not recommend this to a friendDented
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived dented. Which is a big hassle now to resolve. Wish they didn’t bring dented products…has happened before.
I would recommend this to a friendTried to return it, but Best Buy wouldn't help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not advised that the product would not work properly in the area in which it was to be situated. Extremely disappointed and will probably never shop at Best Buy and will tell others my sad disappointing story.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey retiredwidowfixedincome, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Terrible quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after a few days, freezer temperature above 33 deg F and refrigerator barely at 35 deg F with maximum setting
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .HI PakS, we value your time and would like to look into the concerns with your refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Never buy a refrigerator from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator worked for approximately one week, then quit working while we were on vacation. All food ruined.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, ColinH. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Lasted 2 years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this refrigerator for 2 years and it quit working. Warranty was only good for 1 year so now need a new fridge again.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Lala726, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Refrigerator came on time but the wrong color.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator came on time but the wrong color. About a week later the correct refrigerator came, but after much food was wasted.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Bill, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
It was dirty upon arrival!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The disgusting delivery men put their hands all over the refrigerator and it had black smudge marks all over it.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. They would be able to further assist you. We hope this helps.
SUCKS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.UNIT CAME DAMAGED WITH A BAD MOTOER AND A BROKEN FREEZER ARM. TERRIBLE SERVICE BY BEST BUY.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Weber, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Noise junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down in first month had to be replaced in under 20 days
No, I would not recommend this to a friendDied within 2 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to some of the reviews, two years doesjf seem so bad haha Will never buy anything from Whirlpool again
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Stopped getting cold within a week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if it was service people who flipped the door but this thing stopped getting cold.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, Tdog. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got the chance to receive the refrigerator. Two times they tried to deliver and each time it was damaged. Was very disappointed, no one called to follow up or apologize.
No, I would not recommend this to a friendRobert
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered a dented item, ordered a new one and it hasn' arrived so we don't have one
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello Robert, we are sorry to hear this. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.