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Customer Ratings & Reviews

$729.99
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The comparable value is $989.99

Customer reviews

Rating 4.4 out of 5 stars with 3543 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers admire the 20.5 Cu. Ft. Top-Freezer Refrigerator for its ample interior size and generous space, making it a good fit for various needs, and its reasonable price. The temperature control is easy to adjust, and the color and design are also appreciated. However, some customers have noted that the refrigerator can be a little noisy and would prefer a light in the freezer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 152 Showing 3,021-3,040 of 3,543 reviews
  • Rated 5 out of 5 stars

    good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    delivery was great nice big shelves. would like more adjustments for shelves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really like it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed a new refrigerator delivery was really fast & installation was flawless

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It does what it supposed to do.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The top of the fridge is slightly bowed. I had some glasses sitting on top and when the compressor kicked in, the glasses shook their way off and shattered on the floor. Something to consider.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Freezer light

    Rated 2 out of 5 stars

    Freezer area not cold enough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New refrigerator delivered 3/3/21. Refrigerator area works great, but the freezer is not cold enough. Service appointment has been scheduled. Hopefully, the problem can be corrected.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great buy. We bought it as a basement fridge, so did not need anything too elaborate. Love the deep door storage.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away from Whirlpool.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator will NOT work in a garage and doesn't state that anywhere in the description/specs. The operating range is 55 degrees to 110 degrees and the only thermostat is in the refrigerator. I keep my garage 40 degrees in the winter and this is cold enough that the refrigerator never runs so freezer items aren't kept to freezing temperatures. This is a design flaw that could be alleviated by adding a thermostat to the freezer. You'd think a company making refrigerators for this long would have figured that out. This is the only refrigerator I've seen that doesn't work in the garage including one I've had in my own for 8 years prior before it went out and many family members who keep them in their garage. This is an unreasonable spec IMO and it's unreasonable to expect homeowners to read all the fine print in the manual before buying any appliance, IMO. Whirlpool support will offer no help because it's functioning as designed.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey shnd, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 4 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good solid redbridge. No frills but a good quality product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Poor choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm sorry I didn't research this refrigerator more. The shelves are not split which makes for ungainly use of space. Also, the unit is to small to accommodate food storage for party planning. Just a poor purchase on my part.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Fair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s spacious and good for value, but is it just me or does the refrigerator not get cold enough? The freezer is good and keeps food frozen, but I fear that my food is spoiling quicker because the bottom won’t get cold enough despite it being on the highest cold setting.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Large inside to a compact refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With limited space this refrigerator provides a large freezer and a good amount of space in the refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great basic refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great basic refrigerator. The flexi-slide bins are great for adjusting the bins to fit your needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice drawer space, side drawer space nice& plentiful, stainless doesn't leave prints on it like some stainless does

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Customer service needs work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator works fine as a fridge but I am very unlikely to buy anything from Best Buy again. The original fridge I ordered was delivered damaged. Poor customer service told me they couldn't get a replacement but I could get similar. But guess what, I had to pay more. Then the new one didn't match, isn't level, is noisy, and I had to put the handles, logo, and hinge covers on. It is dirty and not what I originally wanted. Overall, your delivery teams were excellent, but your customer service was horrendous.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hello! We are sorry to hear this. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed an extra refrigerator and this one fit right in. A lot of space and a good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Affordable and spacious! Very satisfied with our purchase. Still holding strong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator Delivery and Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was very professional and did a great job.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Noise box

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator makes so much noise I have to wear headphones just to watch television, my 30 year old old fridge was quite compared to this sound machine.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey regretable, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best one I bought yet it’s simple enough to store what I need

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious and easily cleanable. I would recommend this product

    I would recommend this to a friend
  • Cons mentioned:
    Freezer light

    Rated 2 out of 5 stars

    No light freezer.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like that there Is No Freezer light . it is a great dis advantage to have to turn a light on or a flashlight just to see in the freezer.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hello NoLightFreezer! We manufacture several different models with various features and accessory designs to be versatile in meeting the needs of most users. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you for providing this valuable feedback. We will pass this information along. WhirlpoolBrand