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Customer Ratings & Reviews

$989.99

Customer reviews

Rating 4.4 out of 5 stars with 3544 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

89%
would recommend
to a friend

Customers are saying

Customers admire the 20.5 Cu. Ft. Top-Freezer Refrigerator for its ample interior size and generous space, making it a good fit for various needs, and its reasonable price. The temperature control is easy to adjust, and the color and design are also appreciated. However, some customers have noted that the refrigerator can be a little noisy and would prefer a light in the freezer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 173 Showing 3,441-3,460 of 3,544 reviews
  • Rated 5 out of 5 stars

    Refrigerator Change

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I ordered and what I wanted. Replaced my previous Whirlpool with a new one, almost exactly the same. Like the space and easy to clean, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirl pool frg

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that delivered were very nice and polite. The frig had lots of storage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good size for a small space

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refrigerator for a small space. It has plenty of shelf space, and racks on the doors. This is a reasonable price for a top and bottom. It seems very well built. I would buy another one if I need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful refrigerator. It's nothing fancy, but definitely does the trick!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a little noisy. Works well, freezer and fridge cool down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator/freezer. Completely satisfied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent product for the money. We will see if it can last as many years as the one it replaced!?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery fast and they were professional. I always enjoy doing business with Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirlpool refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for less than Lowe's. Delivery was very efficient and well done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super loud! Our old fridge didn’t make any noise, and this new fridge has a constant hum!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new fridge from Best Buy. The price was just right for my budget. It goes perfectly with all the other appliances in my home. Most of all, temperature is perfect and lots of space for my groceries.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fridge for the price. No frills, but works great for what we need it to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HappyCamper

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More space than average size. Runs quietly. Easy to clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirpool-20.5 Cu. Ft. Top Freezer Refrigerator-Bla

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Good, just what I was looking for. Only concern was to late receiving.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lots of door space for large bottles

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large freezer and refrigerator has reversible doors and can have an optional ice maker..

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    My experience has been a nightmare

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This adventure went sour from the very beginning my 3-day delivery ended up being 2 weeks. They had all these rules and regulations about the delivery I complied. When they showed up to deliver the refrigerator it was laying down in the back of the truck had already been removed from the box and had several dents. Then they informed me they couldn't deliver it because I didn't have a sidewalk I'll ask them to do is bring it in the house. Then they informed me they couldn't pick it up more than 6 inches off the ground so sliding it in my sliding glass doors in the back of my house was not possible. As per their agreement they said they would remove the doors to be able to bring it in my house if necessary. Then they said they couldn't take the doors off the refrigerator because they didn't have any tools. Then they made me remove my front door so they can bring it in my house. Now after reporting all the damage they agreed to knock another $50 off the refrigerator. Okay so I installed refrigerator where it belonged and almost 2 years to the delivery date the refrigerator failed stop Cooling. Fortunately about an extended warranty plan that will pull refrigerator was only warrantied for 12 months. So I called Best Buy and they came out looked it over decided they needed parts. The first time they needed Parts they ordered the wrong part. By by the time they came out the second time they decided it needed a different part so they had to reorder. So then the holidays were approaching and the priority was vacations and whatever else but not my refrigerator. So then finally after about 3 months, they install the new parts. It lasted for about 10 days and then failed again. I reported it I was told that if the guy came out to fix it and was not able to fix it they'd give me another refrigerator. The gentleman came out couldn't fix it but yet they weren't going to give me another refrigerator. So then they ordered some more parts. The repair of my refrigerator was at their convenience they made minimal effort to repair it at my convenience because I have to work for a living I have bills to pay. So then gentleman comes out third time makes the repair and so far so good at this point I don't have some of the issues some of the other people have reported did have a loud gurgling noise which was concluded as leaking freon. Now it's been 6 months since I called to get my refrigerator fixed rental on the refrigerator is a hundred bucks a month. Got no reimbursement wasn't even question about it they said there was a food spoilage reimbursement. But to try to claim it was utterly impossible because of the requirements. I used to think very highly at Best Buy but for some reason the company's not what it used to be. I thought the Geek Squad repair service was from my local store. I went to talk to the store manager and found out that the Geek Squad even though it was a portion of Best Buy is not connected with my store and is a total separate entity. I don't really have any problem with the service technician they seem to be fairly knowledgeable and capable. I did have a problem with management they weren't really concerned that the customer had an issue but they will take care of it when they got around to it.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us about your Refrigerator. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Great refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refrigerator,petfect size and looks good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good basic refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being used as a second refrigerator. Good size and value

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good fridge. Great size and I love it in black.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NCM Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has lots of room for food items. Value is worth the purchase.

    I would recommend this to a friend