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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3513 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers admire the 20.5 Cu. Ft. Top-Freezer Refrigerator for its ample interior size and generous space, making it a good fit for various needs, and its reasonable price. The temperature control is easy to adjust, and the color and design are also appreciated. However, some customers have noted that the refrigerator can be a little noisy and would prefer a light in the freezer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 3,513 reviews
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big & wide fridge means a lot more of your favorite goodies

    I would recommend this to a friend
  • Cons mentioned:
    Freezer light

    Rated 4 out of 5 stars

    Fridge for garage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure yet. I like having it because it makes life easier. But I think it may need a look at it because it is leaking from the freezer to the fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing love how much space it has no problems so far

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good price nice design. good space for all needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    i like

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am very satisfied. the staff are very enthusiastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and great value. Just the right size for a smaller kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and get started, cools perfectly and freezes well. Has just the right amount of space

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Senior citizen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Well worth the price. I like it very much and for sure I’ll get one in the near future. Thanks for good service and nice team.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My new refrigerator!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hello, my Whirlpool refrigerator is working great. I enjoy having my new refrigerator, for one month and three days. The delivery went well. I am very pleased. Thank you so much! I would tell my family and friends to shop at Best Buy first to get great deals! Thank you for my new refrigerator Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Excellent fridge. Great price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fridge. Big and spacious. Great price Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Very satisfied with it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good size, has a lot of movable compartments on the door, and is very quiet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Whirlpool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Whirlpool is working fine. Icemaker is fine and temperatures in the fridge and freezer are exactly where they should be.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Cool Choice!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good! Purchase, delivery and installation was all that could be asked for and the wisdom of buying this is seen every time we open the refrigerator to the big space.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    works just fine and everything is in it's place

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    glad I bought this. works very well and has the right amount of space for us

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Very happy with Whirlpool.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the refrigerator... plenty of room for everything. Not happy with the “ad on expenses” for having the doors reversed. Especially when other stores DO NOT charge. We are senior citizens ... a little help would have been appreciated. My husband did reverse them and saved our hard earned money.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does Not Keep Full Fridge Cold

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gasket seal is damaged. It does not stay cold. I have had this since last year in June waiting on it to be replaced. I can't keep my food cold when I cook a big meal and try to store it. I have to constantly try to keep things out of the refrigerator and put them in the freezer to keep the fridge cold. It will stay cold if you have some milk, eggs, butter and cheese in it, and maybe a few cokes, and carrots in the drawer, and some condiments in the door, but that is about all you can keep in it without it warming up past 40 degrees. If you keep it open longer than 1 second it warms up to 45-60. It's frustrating. When we go to the grocery and come home to put stuff in it, we have to pray it will cool off within 2 hours. I have to put the meat in the freezer so the fridge can cool off, and then not forget to take it back out to put it in the fridge so we can cook it the next day. Also on month 14 the digital temperature control and light went out. When they came to deliver the last refrigerator, which by the way was broken, I asked if they could fix it. But he couldn't. They keep sending me a broken or scratched refrigerators. I don't want to accept it. I just want a good refrigerator that stays cool and not a scratched up or broken one, or with loose gaskets. I am going to try the GE. Hopefully they will bring it to me and it won't have scratches on it, or be banged up or broken. This will be the 5th one. I'm embarassed. And I pray it keeps our food cold.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, GrandmaA. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Good quality basic refrigerator freezer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a 2nd fridge for the garage to store extra food and this fit the bill. Large top freezer space and roomy refrigerator space. Only downside is the door shelves in the refrigerator are fairly shallow.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Whirlpool 21 cf Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and delivery. Only refrigerator that fits our opening.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great buy!!!! Fantastic refrigerator!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refrigerator!!! Very spacious in both the refrigerator and freezer compartments!! Lots of door storage in the refrigerator space and I love the deli drawer and both of the vegetable and fruit drawers!! I am so happy to have bought this refrigerator for my daughter and her fiancé!! Great buy!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    It's OK

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had it a month. It works, I don't find it any more noisy, than the older Side by Side I had to replace. Lots of draw backs, because of height space available due to overhead cabinets, it limited what I could purchase. I wanted a side by side. Even though it occupies the same space as my previous refrigerator, it doesn't have the refrigerator or freezer space as my older Amana. Quality isn't what it use to be. No egg tray, the slide in drawers are small, plastic and don't look like they'll last for a long haul. The only good thing for me, it seems to be doing the job, and keeping things cold, but I have a major problem due to a smaller capacity. It's a shame manufactures no longer offer quality products, the technology was there in the past, but no longer.

    No, I would not recommend this to a friend