Customer Ratings & Reviews
- Model:
- WRT311FZDM
- |
- SKU:
- 9536227
Customer reviews
Rating 4.4 out of 5 stars with 3543 reviews
(3,543 customer reviews)Rating by feature
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Design4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the 20.5 Cu. Ft. Top-Freezer Refrigerator, particularly its ample interior size and generous space. The overall performance, price, and decent capacity also receive positive feedback. However, some customers have noted the noise level and the absence of a freezer light as potential drawbacks.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like my refrigerator it is reforming well
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
I would recommend this to a friendRated 5 out of 5 stars
excellent fridge for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has nice adjustable shelves. Keeps food very cold.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black
I would recommend this to a friendRated 3 out of 5 stars
Different than the one on display
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware stainless vs monochromatic stainless. also beware best buy only allows 15 day exchange or refund now. NEW POLICY,. They just lost a 2000.00 TV sale with me over this.
No, I would not recommend this to a friendRated 2 out of 5 stars
large basic fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know its basic but its too loud! my 25 year old one I replaced was much quieter. I will go to best buy and complain and hope they replace or fix it.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .drummerd, thank you for your review. We would like to inquire about your review with you. Please email us at [email protected] at your earliest convenience with your user name (drummerd), copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you, Whirlpool® Social Media Relations Team
Rated 1 out of 5 stars
Worked for 6 months, broken for at least 2
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t usually write reviews at all, but I had to write this. It worked great for 6 months, then it completely stopped cooling (as in, literally blowing room temp air). It took a month to get service under manufacturer’s warranty, only to find out the part needed is on backorder for 4 weeks, so I will have been out this refrigerator for at least over two months (out of 8 months I will have owned it) by the time it is working. This is not acceptable for an essential, expensive appliance like a fridge. Even when it is working again, I will not have any confidence that it will continue to operate, nor be fixed in a timely manner if it does breakdown again. I understand being understaffed, and having supply chain issues, but that should be no excuse to have your customers waiting with nonfunctional equipment for so long. I blame none of the reps or technicians I spoke with: this is strictly Whirlpool
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, BrynnD. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Rated 5 out of 5 stars
Great for 2nd fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it... great size.... we use it for storage!!!
I would recommend this to a friendRated 5 out of 5 stars
Fridge working great as list
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is fit my budget ,just simple operation
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
I would recommend this to a friendRated 5 out of 5 stars
Perfect size for my needs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sale price for this selected item at my store
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
I would recommend this to a friendRated 3 out of 5 stars
Good back up fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use mine as a back up fridge and it works. The shelves are not as easily adjustable as I would like.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black
I would recommend this to a friendRated 3 out of 5 stars
a little Noisy refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator isn't extremely noise but is next to a bedroom and you can hear it pretty well through the walls.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator arrived on time and home delivery company was amazing; however, item was dirty/greasy. Had terrible customer service when called about order. Customer service rep working from home and very very rude to delivery crew and myself. Had item picked up for return on 2/25 and have not had my leasing plan credited.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black
No, I would not recommend this to a friend- Pros mentioned:Noise level
Rated 5 out of 5 stars
Awesome Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator. The best part is that it is almost exactly like my old one. I especially like the configuration of the interior. It also runs fairly quiet.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
I would recommend this to a friend Rated 2 out of 5 stars
Working as it should
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this refrigerator. It had a scratch on it. It didn’t affect the operation of the appliance. I was told a gift card would be sent. It’s been few weeks now. Still haven’t received it. Also I did check every mail that came in.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello coll, please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
- Pros mentioned:Space
Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very spacious and excellent side for my place. Does not make a lot of noice
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
I would recommend this to a friend Rated 5 out of 5 stars
Good fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lowest price fridge for today’s overpriced items. Keep’s temperature cool.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
I would recommend this to a friendRated 3 out of 5 stars
Could be better!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was no container to store eggs included. Also the bottom shelf on the door only holds one row of drinks instead of the typical two per row.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
No, I would not recommend this to a friendRated 1 out of 5 stars
Not able to get refrigerator inside the house.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Driver since he got to our house was complaining that the refrigerator would not fit thought the stairs and door, I told him that it is posible because I got the old one out for them.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Rated 1 out of 5 stars
Crummy service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OK, so I am still getting Review your product on a product I HAD THE GEEK SQUAD COME TAKE BACK. I AM ALSO STILL GETTING CHARGED FOR THIS REFRIGERATOR THAT IS NOT IN MY HOME. I DID NOT LIKE THE REFRIGERATOR, .I EXPLAINED THAT TO Best Buy TWO DAYS AFTER GETTING IT. I FOUND ANOTHER REFRIGERATOR AND THEY BROUGHT ME THAT ONE AND TOOK OUT THE WHIRLPOOL. IT IS NOT IN MY HOUSE> THE SAME FOUR MEN WHO BROUGHT IT TO MY HOUSE, TOOK IT OUT AND PUT THE NEW ONE IN, BUT THEY LOST THE REFRIGERATOR AND SO NOW AFTER ABOUT 17 DIFFERENT PEOPLE I have contacted and tried to get to see the issue, am I happy? NO. I am tired of fighting it, so I am resting, but I will not pay for a refrigerator I don't have.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - White
No, I would not recommend this to a friendRated 3 out of 5 stars
Noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works good but has a noisy humming sound, not sure if it's the icemaker or the refrigerator.
This review is from Whirlpool - 20.5 Cu. Ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black
No, I would not recommend this to a friendRated 3 out of 5 stars
Works well.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its good but the doors swing too wide. The stainless steel, shows everything.
I would recommend this to a friend
















