Customer Ratings & Reviews
- Model:
- WRT311FZDM
- SKU:
- 9536227
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the 20.5 Cu. Ft. Top-Freezer Refrigerator, particularly its ample interior size and generous space. The overall performance, price, and decent capacity also receive positive feedback. However, some customers have noted the noise level and the absence of a freezer light as potential drawbacks.
This summary was generated by AI based on customer reviews.
Fridge okay customer service awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was assured a fix to a problem with door handle on wrong side Sales person made mistake , after I called to get it fixed Richard at local store never called me back. Eventually I will take care of it myself I guess . I could have accepted the sales person's misinformation but the customer service after the fact was awful.
No, I would not recommend this to a friend- Pros mentioned:Capacity
none
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator, even though it is advertised as frost free, is not frost free. You will need to package everything in the freezer with food saver envelops to save your food without ice crystals covering the entire surface. It has ample space and is of sound construction otherwise.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Best Buy Customer, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Get ref at Lowes. They know what they are doing...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased at store on 1-19-25 and set up delivery for 3 days later. Got text next day on 1-20 that refrigerator was out of stock and would not be available until 3-3-25!!! What kind of inventory control does Best Buy have in place that sales person did not know that item was not even available??
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
- Cons mentioned:Freezer light
No freezer light
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the refrigerator just couldn’t get past not having a light in the freezer
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .RecentPurchase:
Thank you for taking the time to write regarding your appliance. Feedback from our customers is an important source of information. We regret that you are not totally satisfied with your Refrigerator. We manufacture several different models with various feature and accessory designs while trying to provide appliances that are versatile in meeting the needs of our customers and adhering to increasing governmental restrictions. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you.
- Pros mentioned:Overall performance
Great fridge, great price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Well designed for space and different size items.
I would recommend this to a friend Low shelves
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.shelves are too low. Products are put in the back of shelf. Hard to see items
I would recommend this to a friendOMG - The most stressful buying/return experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a horrible experience!!! Refrigerator was delivered and installed by BestBuy but did not cool. It took many, many calls to the store, the bestbuy repair line, whirlpool, and the bestbuy chat to resolve. I finally ended up purchasing a second refrigerator from BestBuy, while trying to figure out how to return the original refrigerator. I ended up needing two appointments - one to return the defective refrigerator and a second to deliver the replacement refrigerator. Because of covid, supply was very limited so I ended up buying the exact same refrigerator and am hoping for the best. However, based on other negative reviews about failure to cool, I don't have a lot of confidence in this product.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future updates.
decent fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.only complaint so far is that the freezer seems slow to freeze certain items from time to time
I would recommend this to a friendProduct is okay, service was not as promised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were lied to about our installation and rebates.
No, I would not recommend this to a friendGood for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good but you can tell material isn’t as sturdy as the pricier brands but really can’t expect more from this line from Whirlpool
I would recommend this to a friendNothing but problems since purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this fridge on a great sale price but problems started 4 months after purchase with loud rattling sounds randomly on and off then the fridge internally leaked water so always a puddle of water in the trays....last straw is the fridge stopped cooling and had fridge full of food spoil TWICE all within year of purchase. Im happy I bought the warranty but let's see if best buy fixes this.....
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Technerd90, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Arrived with scape on side.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Deleverymen were helpful. I thought only getting a $100 gift card was a little low. I felt 150 to 200 was a fair value.
I would recommend this to a friendPoor quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the fridge. Makes noise and is going back. Doors do it close/ seal properly.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, MELE. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Average product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not so well constructed. No ice maker available. Doors tend to stay open.
No, I would not recommend this to a friendBeware of Loud, Annoying Compressor Noise
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this model due to a good Whirlpool reputation and great reviews I saw on Best Buys. Beware. My family despises this loud buzzing noise and we can hear the compressor running from 2 rooms away. We received this refrigerator in late May and decided to give some time for us to get used to this noise. The noise continues to annoy everyone in the house. I'm contacting Best Buys and Whirlpool to get this refrigerator out of my house!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, HarryB. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
- Pros mentioned:Overall performance
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator works great. Recipient is very satisfied.
I would recommend this to a friend Decent refrigerator for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to replace my 20 year old unit and this one fit the bill without costing a fortune. Little noisier than the old one but got used to it.
I would recommend this to a friendVery noisy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is way noisier than the 15 year old Whirlpool that it replaced. I regret buying it.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, DanielS. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
- Pros mentioned:Size
Great fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator! Very spacious and a great height.
I would recommend this to a friend - Pros mentioned:Size
good product for my needs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.right size for the space---would probably have gone with white if I had thought about it more
I would recommend this to a friend