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Customer Ratings & Reviews

$1,799.99

Customer reviews

Rating 4.2 out of 5 stars with 86 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.9 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers find value in the 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System's pleasing appearance. The refrigerator's counter-depth size is also appreciated, especially for fitting well in tighter kitchen spaces.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-86 of 86 reviews
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size refrigerator with ice maker and water dispenser.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a small space and this fridge fits and looks perfect!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Moves forward too easily

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Several no shows on delivery Damaged when actually received

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dented my Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when bringing in my Refrig they dinged the bottom of the front door. They told me they would call me to either replace the door or give me a credit. After no phone call from them, and me leaving 2 VM , with no reply. Its getting very frustrating..

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hello Fortworth. Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps. WhirlpoolBrand

  • Rated 2 out of 5 stars

    Noisy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Visually, it's stunning. Unfortunately, its flaws are significant. The "Fresh Flow" fan sounds like a helicopter taking off in your fridge. The top and 2nd shelf freeze anything at the back. The selves are too shallow and the freezer is ridiculously small. The icecubes are so small they melt immediately. Glad I kept my old whirlpool fridge for the garage. Nothing fits in the new one! I called service about the fan noise, nothing they can do.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Cindie, we value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://support.whr.pl/ZvEXiV and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 1 out of 5 stars

    Quality is lacking

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've owned this product for about a month, and it's been disappointing from the start. The biggest issue? It won't keep a consistent temperature -- one of the basics of a refrigerator. Sometimes water in a glass is barely cold -- and other times is frozen. This morning I had to toss a yogurt -- it was frozen solid. There are 2 older adults in our household, so it's not like dozens of people are opening the door. My father and grandfather (who both worked at Whirlpool most of their lives) would be sad to hear how bad things have gotten. Avoid this brand.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey JoeR, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand