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Customer Ratings & Reviews

$1,619.99

Customer reviews

Rating 4.1 out of 5 stars with 2464 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, size, design, fingerprint resistance, and lighting of the 21 Cu. Ft. Side-by-Side Refrigerator. However, some customers have expressed concerns about the freezer capacity, noise level, temperature control, and door alignment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 2,464 reviews
  • Rated 3 out of 5 stars

    Works well if you have limited clearance.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Given the limited clearance we have given our cabinets this was one of the few options we had. The three storage drawers do not open very well compared to our previous kitchenaid. Also please know the internal shelves are non adjustable.

    I would recommend this to a friend
  • Cons mentioned:
    Temperature control

    Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not happy with the refrigerator. Only 1 glass (8 oz) of cold water is dispensed and the rest is room temperature. The refrigerator and freezer are kept at the default temp settings (3 bars) and the food/veggies/eggs in the refrigerator freeze. The Whirlpool technician came to the home for a checkup and said that the temp is fine and left. But, the food continues to freeze and eggs continue to break due to expansion with the freeze. I have lowered the temp to 2 bars and still the same issue.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey BestBuyCustomer, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery people were exceptional at getting a large frige into a small space

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice/water dispenser in door not as easy to use as others I have had - little water comes out with ice every time. Design having ice dispenser behind water not such a good idea. Other than that no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is nicest gift to ggggggghhhhhhhhhhhhbbbbbbbhbbb

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Kinda small but no other complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent love it. Works perfect and it fits nicely in my kitchen

    I would recommend this to a friend
  • Pros mentioned:
    Lighting

    Rated 5 out of 5 stars

    Chillin

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator looks nice and plenty of storage. Lighting is great. Turns off when door is open. Stainless is a nice touch!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps this VERY cold. Easy access to things & spacious

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Cheaply made & Best Buy’s customer service is awfu

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got stuck with this fridge because my Frigidaire Gallery blew right in the midst of the pandemic. At the time, I was extremely limited in my options due to an appliance shortage and this was the only available fridge that would fit in my kitchen. The ice maker is loud and you need to check the dispenser after each use as ice cubes occasionally get stuck. The water dispenser almost always drips after use so be prepared to be continuously wiping down the front of your fridge. The plastic drawers and shelves inside the fridge are extremely cheap. The vegetable drawer cracked after 4 months. That’s how cheaply this is made! Don’t waste your money on extended warranty. I doesn’t cover cracked parts...just repairs. Also, Best Buy’s customer service is horrendous. I contacted Best Buy’s Geek Squad and the first agent I spoke with said I had to contact Whirlpool directly since I had the fridge for less than a year. I tried calling Whirlpool but they’re closed. I proceeded to contact Best Buy’s customer service and the agent told me they would send out a tech to repair the plastic bin. I told him I was quite certain that plastic bins could not be repaired. He proceeded to transfer me to their parts department and the lady that answered said she doesn’t even sell parts for appliances. I must note that this rep was actually very pleasant. She transferred me back to a Geek Squad agent who informed bins are not covered. I asked if I could cancel my Geek Squad extended warranty and was told I could not since it had already been activated. I managed to get another agent on the phone who was able to cancel my extended warranty without incident. Long story short is, there is zero consistency amongst customer service representatives and it took me 2 hours to find out that my extended warranty was useless. I will never shop at Best Buy again.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey UpsetCustomer, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 4 out of 5 stars

    Good Refrigerator for its' value.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator is working okay so far but was very disappointed that some required hardware were not supplied that normally come with other brands like the "Leveling Leg" to keep the refrigerator stable and from moving. That was very disappointing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product worked quite well for me 100% recommended

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I have not had any problems with this refrigerator. Only thing I wish it was bigger inside. Other than that I like it

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being a bit compact for the refrigarator space, i only like the side by side model. i found this one is a perfect fit, so happy it delivered in 2 days since we are in the hurry, cant live without a refrigerator

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing refrigerator with plenty of space. Will purchase again.

    I would recommend this to a friend
  • Pros mentioned:
    Fingerprint resistance

    Rated 5 out of 5 stars

    No prints

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the no finger print (Kids) it's has plenty of refrigerator space and freezer space

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 3 out of 5 stars

    Crisper drawers are flimsy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crisper drawers are very flimsy and hard to open. The water drips down the fridge after using. It’s perfect size for our small area, though!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lovely and nice. Very good quality. It has great features and a modern look.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is just what we wanted. Works great and was delivered promptly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like it should we replaced a bottom freezer model that we were having issues with if this last like others we bought all will be good

    I would recommend this to a friend