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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 2464 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, size, design, fingerprint resistance, and lighting of the 21 Cu. Ft. Side-by-Side Refrigerator. However, some customers have expressed concerns about the freezer capacity, noise level, temperature control, and door alignment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 2,464 reviews
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great refrigerator at a great price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ice and water through the door, looks great in my kitchen

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Delivered a used product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit i received was NOT A BRAND NEW REFRIGERATOR!!!!!. A obviously used unit was delivered. It had dust on top, hardware for handles missing, shelves thrown in the bottom of the fridge, a back wheel missing, and the entire inside was wet with a soaked towel at the bottom. When it runs there is fast arching noise that is constant. I was not home when it was delivered and after working a 12hr nursing shift i came home to find this. Customer service were very helpful. They placed an order for a braNd new on to be delivered but not until AUGUST 2ND!!!!!!!!!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product very good size and beautiful color I really love it

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this new fridge. It’s a perfect fit in my condo!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect size for short cabinets

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good! The water and ice shoot out fast And the Spicket’s are right on top of each other

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okay Product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great services from Best Buy. Have some issues with the fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lots of space. like the exterior. easy to keep clean

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great choice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All things work great and I do have the added space I needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it but shows dirt I notice this more than old fride

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The refrigerator is great, the service was not

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not informed that the people hired to install my new refrigerator could not hook it up. I didn't see anywhere on the web page that there would be a problem. My old refrigerator was left standing in the center of my kitchen until I could get a plumber in to make the proper water connections. The plumber installed the refrigerator for me.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great family refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, great and friendly service. Thanks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 3rd new refrigerator in 12 years. A little smaller than the one replaced but it is efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirlpool Side-by-Side Refrigerator

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been a little over a year now and I am as pleased with this refrigerator as I was day one! It took a bit of looking for a side-by-side with the features I wanted to fit in the small space...it was worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is quite good. Especially,deliver set-up it very smooth. They set it up quickly and gently. Appreciate it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    There isn’t as much space as my older refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The water spout takes some getting use to. The shelves aren’t adjustable

    No, I would not recommend this to a friend
  • Cons mentioned:
    Temperature control

    Rated 1 out of 5 stars

    Fridge melts ice cream

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit worked for 12-13 days following installation and then stopped cooling. It was another 4 days before an authorized service person could check it out which took us out of BB’s 14-day exchange policy. Even though I put an extended warranty, neither BB or Whirlpool will provide a loaned while Whirlpool searches for a part that is need. They won’t consider a replacement until we have been without a functioning fridge for 6 weeks or more

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Best Buy Customer, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Nice fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product.easy to clean and looks great in my kitchen .

    I would recommend this to a friend
  • Pros mentioned:
    Lighting

    Rated 5 out of 5 stars

    Great fridge!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, ice maker works good and love the led light

    I would recommend this to a friend
  • Cons mentioned:
    Freezer capacity

    Rated 5 out of 5 stars

    Nice refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrigerator but not alot of freezer space

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great refrigerator !!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    price is very good for a quality of this product..

    I would recommend this to a friend