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Customer Ratings & Reviews

$1,529.99

Customer reviews

Rating 4.1 out of 5 stars with 2464 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, size, design, fingerprint resistance, and lighting of the 21 Cu. Ft. Side-by-Side Refrigerator. However, some customers have expressed concerns about the freezer capacity, noise level, temperature control, and door alignment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 2,464 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Looks great, works great. Seems great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Whirlpool 21.4 cubic size is reliable

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable. Confirmed as really being "Fingerprint Resistant" as promised. External ice & water dispensers are nice features to have as it prevents cold air "escaping" from freezer whenever ice is needed for drinks.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Nice Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a smaller cubic inch fridge to fit in our kitchen space. This one was perfect. Ice maker is a little loud but spits ice out like nobody’s business.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer capacity

    Rated 4 out of 5 stars

    Reliable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a well functioning fridge and freezer. I bought it to replace an LG which was a lot more expensive but less reliable. Only down side is the freezer doesn't have much usable space.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator section in great the freezer shelves are ti narrow. My previous fridge had better spacing. But it still works well

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Leaky mess and Brand warranty not honored by Whirl

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Avoid Whirlpool and save your money. Water leak after first filter change. 6 tech visits, issue not corrected. Then Whirlpool claims "Out of Warranty" declines further repairs. They do offer 35% off a new Whirlpool purchase? Run fast away from any Whirlpool appliance! *Spend $1800 and keep paper towels stuffed in to absorb water dripping from filter compartment and a cup to catch water dripping from the front of the filter compartment. Classy, right? (First fridge returned after 1 week, filter kept popping out) So zero for 2 on https://www.bestbuy.com/site/whirlpool-20-6-cu-ft-side-by-side-counter-depth-refrigerator-stainless-steel/ Save your money and disappointment. Try LG !

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Cons mentioned:
    Door alignment

    Rated 4 out of 5 stars

    Fits our need

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was ok. Door alignment tool was not included and aligning doors was difficult operation a features good, Water dispenser doesn't always catch all the water and it splashes on the floor.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer capacity

    Rated 4 out of 5 stars

    Nice fridge!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice fridge! I haven’t had any issues with it. The freezer is small and doesn’t hold a lot of stuff so I have to make sure I don’t buy too much. I love the water and ice feature as we drink a lot of water. It was super easy to set up! Also has wheels on the bottom and moves nicely across the floor.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great refrigerator that we needed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator replaced a broken that was finally nice to have a working fridge. No issues with doors not closing, plenty of space for the fridge side and the comfort of ice/water dispenser. The interior has great lighting, plenty of shelf space and fits our fridge area. Glad to have a refrigerator that works and gives all the amenities that you need.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer capacity

    Rated 4 out of 5 stars

    Kitchen remodel

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We ordered this fridge and when it arrived we realized it wasn’t tall enough so we were able to keep this one until a taller one arrived that was on back order. The freezer was a bit small but it worked for what we needed at the time. Best Buy customer service is unmatched

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirlpool refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect size for two to four people to use it. Love the stainless steel

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this online and was pleased with both the product and delivery. The fridge is well made, has plenty of room and works great! Excellent value.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The flaws with this product are, the ice and water dispensers are too close together and causes water to spill on the floor. Items placed on the top shelf in the back tend to freeze.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Freezer capacity

    Rated 5 out of 5 stars

    Good fridge for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good refrigerator! It runs well does both crushed and regular cubed ice. Easy setup for the water line. It doesn't advertise it but it has wheels that allows it to be pulled out so you can clean behind and under the fridge alcove. Only coming is a small freezer space.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Great side by side that fits in a small space

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really wanted a side by side with water and ice. This is the only one I could find that would fit for height, width and depth. I have water, crushed ice and cubed ice. Room for milk in the doors. Could have desired that the ice and dispenser didn't take up so much of the door. Other wise has a lot of great features.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Nice, hope the compressor quiets down

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For our tight space we didn't have many options, this checked all the boxes. Nice fridge. Read the manual, I read some reviews about water drips, that stopped for me after bleeding the air from the line per instructions. It's been setup for almost 24 hours and there's a loud compressor noise and it runs most of the time. I'm hoping that's just part of the startup process. If I could, I would attach a video with the noise. Other reviews mentioned a loose item against the fan, or vibrating back panel, it's none of those, the compressor is loud.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Great smaller fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a smaller fridge for our house and this one is excellent! Originally the ice maker did not work, but that was because of an error inserting the water filter by the delivery guys, but it eventually worked. The water does not get cold though, but it does have ice. We love the glass shelves!

    I would recommend this to a friend
  • Cons mentioned:
    Temperature control

    Rated 2 out of 5 stars

    Too small

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is small, if you have more than 2 people living in your home, go for a bigger fridge. The fridge itself is nice keeps things cold maybe a little too cold

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      We sincerely regret to learn of your concern and the negative experience you encountered. As a manufacturer, we produce a diverse range of models with various features and accessory designs to accommodate the varied requirements of our customers. We apologize if a specific operating characteristic or feature has proven unsatisfactory and for any resulting inconvenience. We greatly appreciate you providing this valuable feedback. WhirlpoolBrand

  • Rated 4 out of 5 stars

    Great fridge but wish it had adjustable shelves

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is great for the most part, but I wish it had adjustable shelves. I prefer to keep my gallon of milk in the fridge and not in the door, but the way the shelving is configured, it leaves no real room to do this unless you actually remove one of the shelves.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking for a smaller size fridge, it is a great one with nice features. the capacity on fridge and freezer is pretty good. Looks beautiful and clean.

    I would recommend this to a friend