Customer Ratings & Reviews
- Model:
- WRS321SDHZ
- SKU:
- 6076924
Rating by feature
- Storage Capacity
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Design
Rating 4.2 out of 5 stars
Customers are saying
Customers are pleased with the overall performance, size, design, fingerprint resistance, and lighting of the 21 Cu. Ft. Side-by-Side Refrigerator. However, some customers have expressed concerns about the freezer capacity, noise level, temperature control, and door alignment.
This summary was generated by AI based on customer reviews.
Horrible ice maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker is not good for crushibg ice it jams up bad then all the ice drops everywhere when you open door. I do not like it at all
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
Ice Builds Up Inside Freezer Door
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially, I was happy to receive this fridge when mine died during the COVID-19 lockdown, just ordered it online and it was delivered to my front door on April 15, 2020. Weeks later I noticed it was defrosting and draining a lot. Was connected to a repair entity and sent photos of issue. They ordered a seal/gasket waited 5/7 weeks, repair person looked at it & determined that wasn't the issue. So a new freezer door was ordered. It was shipped to my home and the warranty repair person installed it. It is late October and ice continues to build up inside the top of freezer door so then it has to defrost and drain. Have inquired about replacement options...stay tuned.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey iceonfreezerdoor, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
good enuff for 1 person or a small family.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine came dented and will be swapped next month. satisfactory
I would recommend this to a friendOk, but could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.space inside fridge is small, ice maker/water dispenser drips,
No, I would not recommend this to a friendThe fridge does not level at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge did not level at all though the floor was level, from front to back. It was so obvious to the eyes. Techs had to come out to adjust, but nothing could be done. The techs said because it was a standard fridge. The explanation did not satisfy me so I returned the fridge.
No, I would not recommend this to a friendfreezer do not freezing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.freezer stoped working. unfortunately, i didn’t buy warranty & i didn’t call to get it checked. i’m such a busy single mom so it didn’t occur to me my 1 year warranty was over 10/2022. Now it’s 1/2/2023 just 3 months over my warranty and i’m finally off to take care of it, and it’s now too late. for $1500 not a good buy if freezer already not working less than a year of purchase.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, RaquelV. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Smaller than expected
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for a single person but not for a family of 4
No, I would not recommend this to a friend- Cons mentioned:Freezer capacity
no ice or service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker stopped working after two weeks. Called to schedule repair service and was told there was no one available to work on the refrigerator.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Best Buy Customer, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
- Cons mentioned:Freezer capacity
Small freezer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to buy the smaller size due to space restrictions. The ice maker takes a long time to make ice and the freezer is very small.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Sprite, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
- Cons mentioned:Temperature control
Just ok
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just ok. Looks nice but stuff in the back of the fridge freezes. The water dispenser drips down the front.
No, I would not recommend this to a friend - Cons mentioned:Freezer capacity
Whirlpool Refrigerator 21.4 Side by Side
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good! Ice maker does not work. Freezer not freezing,
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, BrendaR. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Frezzer shelves too small, door slots extra small
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Design of the freezer not the best, re door slots ,,
No, I would not recommend this to a friendGood fridge for a smaller space
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a good fridge and looks very nice. Love the ice maker and water. The only trouble we seem to be having is with the 3 drawers in the fridge. They don't slide out and in very easy. Can be frustrating when the kids are trying to get something out.
I would recommend this to a friendrikk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we really like our new whirlpool refrigerator especially the fingerprint resistant.
I would recommend this to a friend- Cons mentioned:Temperature control
Stopped cooling after 9 months
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 9 months, but has now stopped cooling effectively.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, Carter. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
- Cons mentioned:Temperature control
the fridge came with manufacturing defects
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge has been a lousy purchase after only two weeks it stopped cooling and since then it has not stopped giving problems
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Iguzman, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
- Cons mentioned:Noise level
Sounds like Lawnmower.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Omg this refrigerator sounds, like a lawnmower in my kitchen. Super loud!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey unhappy, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just received my fridge today and the top shelf is already cracked
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, EishtarM. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Not complete although brand new appliance.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this refrigerator due to its size. A few weeks after being placed in our home I noticed a hole inside. A filter was missing. Like the fridge was not entirely finnished. Tried many times to get this setteled through best buy and whirpool. Got a run around. Now the water filter doesnt come out as should.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, KatherineS. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Whirlpool Refrigerator
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this refrigerator! Everything in the back of the refrigerator freezes. Tried adjusting the temperature on both freezer and fridge and can’t get it to work right. Not happy at all with this product.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, DavidP. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.