Customer Ratings & Reviews
- Model:
- WRS321SDHZ
- SKU:
- 6076924
Rating by feature
- Storage Capacity
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Design
Rating 4.2 out of 5 stars
Customers are saying
Customers appreciate the 21.4 Cu. Ft. Side-by-Side Refrigerator's overall performance, convenient size, appealing design, fingerprint resistance, and awesome LED lighting. However, some customers have expressed concerns about the freezer capacity, occasional noise, temperature control limitations, and door alignment issues.
This summary was generated by AI based on customer reviews.
Horrible experience thus far by Whirlpool
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problems since I got it - not even a month old and problem with door. On my 4th trip with Whirlpool to try and fix - ridiculous for money spent on a NEW appliance!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Syahc, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
- Cons mentioned:Door alignment
Broken within 2 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The doors never lined up correctly and now the freezer is leaking
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Klatawiec, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Works ok at first
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this over a year. It worked fine for the first 6 months. Now the handles are chipped and anytime I use the ice dispenser about a half hour later I hear a crash and it has shot out a few more pieces of ice on the floor. Really great when I step in a puddle of water in my kitchen.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Lillylady08, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
A used damaged refrigerator was delivered.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was extremely late. A used GE refrigerator was delivered instead of the whirlpool we ordered. The delivery man wanted us to keep it. We made him take it back. It didn’t even fit in the space. We got our money back and went elsewhere, by the way, we got a better price
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello VictoriaM, we are terribly sorry to hear this. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Nonfunctioning Ice Maker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator seems fine but ice maker doesn't work. Unit is being returned and replaced.
No, I would not recommend this to a friendAwful.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received this fridge after waiting over 3 weeks and a run around with both best buy and the 3rd party delivery service. It worked for 7 days and then the cooling shstem stopped working. I processed a return exchange and after waiting another week, it arrived with dents and other damage to both the doors and the back.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Jenny, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Terrible!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer stopped working after one month. It is beautiful, but useless.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Bummed, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Wouldn't buy this size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very small inside. The hinges look terrible at the bottom and show. Looks cheap.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Kristy, thank you for the review. We are sorry you are not happy with the design of your unit. We appreciate your feedback will document your concerns in the appropriate manner.
No ice/ yes ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice component of my refrigerator has not worked since day one. This has been going on since I bought it which is now 3 weeks ago. I've called for help multiple times. Finally somebody came out and said that everything was okay
No, I would not recommend this to a friendLook for another brand -trust me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poorly designed so I regret my purchase. shelves aren't adjustable. The refrigerator Light is placed in the very far right back corner so once you place food items in the fridge, the light becomes useless!! I will never purchase a whirlpool again. I should have just returned it the day it was delivered!! Not worth the money i paid. Highly disappointed.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Jenson, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
- Pros mentioned:Overall performance
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product great, the service from Best Buy, absolutely horrible
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello Fridge! Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
- Pros mentioned:Design
Great looking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Modern, great looking,spacious,water and ice dispensing refrigerator.
I would recommend this to a friend Bought it brand new and it malfunctioned
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this fridge brand new. And in exactly 3 weeks it broke. I called to exchange it, but it was over the 15day return policy. A technician came out to fix and he couldn't. He ended up taking it back. I'm very disappointed with it! Although they said they will replace it, there's no guarantee it won't break again.
No, I would not recommend this to a friendJust say no to this item.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase... it is a bad item.. the ice maker stops working and the Evaporator Fan goes out.. We had ours 6 months when these problems started.. Then I asked a few people with whirlpool fridges .. they all said the same thing.. The ice maker goes out immediated..
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey MsPamelaC, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Damaged Appliance
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Review is bad because the appliance came damaged and could not be installed
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.
Too loud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit’s ice maker is ridiculously loud. The inside racks cannot be adjusted. Would not recommend.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future updates.
Don't buy open his"FAIR" ITEMS
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work over$400 in groceries went bad. I regret this purchase
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Upset realest customer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed in October and now it’s not even February and it stopped working. Best Buy is being very unhelpful and helping me figure it out. I also paid you guys to install! Very upset.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey MoeEee, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
No issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase. Wanted to go with all whirlpool because of their rep for quality and it has so far lived up to the rep.
I would recommend this to a friendRefrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No legs on this fridge and no locks on the wheels. It rolls toward you when you open the freezer door or the refrigerator door. Water leaks from the ice maker.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, SusanP. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.