Customer Ratings & Reviews

I just received my Whirlpool 21.4 on Friday 12/13 and I must say after having a Kenmore for over 20 years this refrigerator is loud operation. I can understand the ice maker but it makes another noise that’s loud . I’m trying now also to adjust the temperature for both sides. I would recommend this unit if you need a refrigerator that’s not more then 66 inches that goes under a cabinet.

I have a small refrigerator alcove and am limited for options. Smaller models aren’t available to see in store, so I ordered online based on written specs and availability. I wanted a side-by-side with ice maker, and this fit the space. I should have stuck with top freezer and no ice maker. Shelves in this model are not very deep. They’re also not adjustable. Although this is slightly larger than my previous fridge, it holds much less. Water dispenser is cold for only one glass of water. Ice maker is very noisy, compared with others I’ve had in other places. The interior lighting is great, though. Fridge looks nice in the alcove.

The shelves on the refrigerator side are not adjustable. The metal can shelf on door is a waste. The freezer side is small as the ice maker and water duspenser taje up a aignificant amount of freezer storage. The exterior is very skeek.

I love this item ice gets stuck but other than that only problem i ever had was the compartment where the filter goes had to be replaced after 2 years right after the warranty i paid for was up ! That was another $400 overall its been pretty great the last 3 years water and ice taste funny im sure its the Louisville water tho

I've owned this refrigerator for a few years. It's small but I had to buy this refrigerator because of space limitations. No positive comments on it. Drawers feel cheap. Too easy for temperature in freezer and refrigerator to change when someone is getting water or ice from outside dispenser (controls are just above the dispenser and all it takes it a touch and it changes). This happens several times a week. Even when at recommended temperature in refrigerator, items near the back can freeze. Ice dispenser is slow and frequently clogs. I do not recommend this refrigerator.

Excellent frig for 1k bucks. Got this May 2023. Runs silently, great lighting, you must allow 160 degrees door swing clearance to access the full interior depth. Ignore the whiners about frozen pizzas. Plenty of room to fit 4-5 tall bottles (and many small ones) by adjusting the door shelves. From top to bottom; Shelf heights are very suitable for milk/juice bottles on the top shelf and many medium/small items just below (at eye level) Then, frig is deep enough to fit 12 quart yogurt/dairy containers on a single shelf! On the bottom 3 levels, very good frig drawers for fruits/veges/small packages. Freezer is rather typical for side by sides. Since I cook so much, I also have a 5 cu ft chest freezer (been doing that for 25 yrs). If you "can't /won't" use this Frig/freezer, the problem is your kitchen NOT this appliance.

The compressor in our 2011 LG french door fridge went out and I discovered that local appliance store do not fix samsung or LG appliances, and it would take three weeks for LG to get someone out to do the job. Had to get Black Stainless Steel and it had to fit in space less than 35 inches wide and had to have water/ice outside the door. So that limits what is available. We could have gotten a french door design but refuse to pay over $2k for a fridge so this is the best option we could find. We miss the space of the french door design and having the freezer down below. But the shelves are much bigger than expected and we are now using them to store more than on the shelves. The color matches our samsung oven well and the unit looks classy by itself. The ice maker is larger than an in-door unit, though is louder as you heard the cubes drop. Interior lighting is fantastic with lights at top and bottom. While the front is black stainless steel, the top and sides are glossy black - not an issue with us but may be for some with an exposed side in trying to match appliances. The water filter is on the very bottom and front of the fridge which is not the most convenient location. The water / ice dispenser will take some getting used to as it is tough to see which is which and the water dispenser is a small indentation in front of the larger ice lever - been a few accidents;) A final nit is the bottom door hinges are exposed (i.e. not covered in black) - wife noticed but I did not. Delivery / install was ok. Guys came at 1030 for a 12-4 appointment (they called 30 minutes before and said they were coming, but still...). Install went well and though we bought a new water line kit just in case, they were able to use the one I had installed a year ago and we received a refund within a few days. Looked good when they left but when I got home to inspect I found plastic wrapping along front door edges (wife said she was told nothing they could do and was advised to use a toothpick to cram the plastic into door creases). There was styrofoams bits all over the floor. Our first ice drop included a large chuck of styrofoam so we pulled the bin and spent a few minutes picking/washing out styrofoam bits. So lost one star for poor installation. We still miss the space & ease of use of our french door unit. But it looks nice and functions well, and at half the cost of the french door unit we are pleased with the unit.

I bought this refrigerator because it would actually fit in the space in my house. Sadly most manufacturers do not make a refrigerator with this type of measurements, so you don't really have a lot of options if this is all the room you have in your kitchen. Cannot believe how badl y this is designed. A tall glass does not fit under the ice dispenser. There's also a separate water dispenser that barely gets water into your glass. That makes no sense. As far as the interior, the shelves are not adjustable. On top of that the top shelf does not leave enough room to put like juice bottles or 2 liter soda bottle, just more indicative of the poor design. I don't care if the shelfs are not adjustable but at least leave a shelf where you can place taller items. If there was any other brand that would fit in the space I had, I definitely would not have bought this model.

Our kitchen cabinets prevented us from getting a fridge taller than 68 inches, so we were limited to only a few options. We chose the Whirlpool and decided to return it because it was loud, the shelves felt cheap, and the ice maker overflowed with ice. I decided to remove the cabinet and get a larger fridge. The Samsung we bought cost twice as much but feels higher to be of higher quality and is quieter.

A couple of negative complaints. First about the attached images. One clearly shows a fullsize frozen pizza laying flat in the freezer. This is not possible, as it is far too narrow. So the image is misleading and false advertising. Instead, the pizza has to stand up vertically, and still even needs a shelf removed. Second, about the fridge itself. It would be nice if there were more options for adjustable shelves, like having optional shelf hooks every inch for both the refrigerator and freezer. With the existing shelf heights, even a 1/2 gallon of milk will not fit without removing one of the shelves.

When the men showed up they didn't waste a minute.They went above and beyond their job duties.I was completely happy with the installation process.They were kind and respectful delivery men.I am very satisfied with the refrigerator. It has enough room and is quite quiet.Thank you for making my experience with Best Buy a memorable experience.

I bought this refrigerator in January, 2023. It is very disappointing. The top shelf is too shallow for standard size bottles of orange juice. Though I do not put anything closer than 9 inches to the vent in the upper left of the refrigerator, it has frozen sodas, juice and chicken broth; I mean frozen solid! None of the shelves are adjustable, so there is no way to organize the frig, aside from by size. The door shelves show gaps on either side where they attach; therefore, they slip. I’ve had the upper one slip out, hit the lower one, thereby knocking both shelves and all contents to the floor, twice in 4 months. The light switch in the freezer sticks, about 50% of the time; “all you have to do” is use a finger to pull it out, right? The doors cannot be opened such as to get the door shelves fully out of the way, so to add or remove food, you have to wrap your arm around a corner. The freezer side is next to a wall, so while it looks like the door is open greater than 90 degrees, the space to reach into is actually only about 12 inches; reaching the back of the freezer must be done by feel. I’m a pretty thin person, and very athletic, so I manage with only mid-level frustration. My man, however, is 6’5”, 240 pounds; it is virtually impossible for him to navigate in the freezer. This takes my frustration level to high, as I have to assist every time he need something. The bottom of the frig has these “feet” that are perfect for collecting dirt/ shaped like small L-shaped, 1/2 inch deep trays; not conducive to easy cleaning (guess I should have noticed this before I bought it). The ice-maker seems to be producing enough ice, but I wonder how it will do when the Texas summer increases demand). It runs perfectly quietly. I am very, very disappointed in this $1,700.00 purchase (had to pay extra for white). I suspect all the Whirlpool refrigerators may suffer these same design flaws.

I replaced the old Whirlpool fridge with this recent one. The old school faded out white fridge was still working, both freezer and fridge side, however the handles to both had broken off from many years of wear and tear. Needless to say the new black stainless steel works well, does what its suppose to. I'm writing this review nearly two years later just to make sure it was as durable as the previous. So far so good, I'm satisfied with the purchase.

Happy to find this item in stock at Best Buy. It was the only side by side that would fit in our space without removing cabinets. It arrived on time but one door would not seal. Best Buy was quick to get another refrigerator out to us and make a swap.

Does what i need it to do, a little small on the freezer side but it still works

DO NOT BUY FROM BEST BUY!!! Horrible customer service!!! My first delivery never came and had to make multiple calls to find out it was damaged. When it was rescheduled they would not do the waterline install the same day. I cancelled installation but had to call multiple times to get a complete refund for that portion. Upon cleaning the unit before use I found that it was damaged and then sloppily calked. They brought another dented unit. I had to take it as the other fridge was being removed. I called and asked for a manager and nobody ever called. Called the next day and they still won’t let me talk to a manager but offered me a discount for the dent. I have still never been reimbursed. The fridge is definitely not smudge proof. The main shelves can’t be adjusted for height. The sides are painted rather than stainless steel. It’s not the best not the worst but I guarantee you will find better service at any other company. They carry this model at Lowes.

Product works great, it is the perfect size and was exactly what I needed.

Needed a fridge to fit my space so I had limited options. Water dispenser is slow. Drawers feel cheap. Freezer space is small due to big ice compartment.

I purchased this fridge and bundled my new microwave and dishwasher based on the fridge I decided on. I had previously had a brand new GE fridge, microwave and dishwasher that was part of my deal when I closed on my new home almost 10 years ago (so my old appliances were free) and the freezer portion of the fridge went out. I ended up switching to this brand and fridge based off of price point and reviews. Since my old free fridge lasted almost 10 years and whirlpool is a reputable brand, we didn't think we would run into any issues. I regret not reading more of the negative reviews because had I read them, I would've steered clear. I had this fridge for 3 weeks. From the beginning delivery was a mess. My window for delivery was between 12-2pm and they were running so far behind schedule they kept calling to notify me my delivery time was being changed. I went from a 12-2pm delivery window to them not showing up until 8:40 pm. Fast forward, everything is delivered and installed. Fridge Pros: *I really liked the size of the ice cubes. Thats where it ends. Fridge Cons: *Shelves are glass and preset so you cannot adjust height preference in between shelves. This made it difficult to store drinks, exactly as previous reviewer stated. *Shelves also did not extend all the way back to butt up against the back of the fridge leaving gaps, so we had to make sure nothing small that would fall through were placed at the back of the shelf. *Storage capacity felt a lot smaller than old fridge with the same dimensions. *Fridge was extremely loud! Like a muffled motor right in your house. *Freezer section stopped working after only 3 WEEKS! So I had to do my first major appliance exchange for a new fridge. We ended up going back to a GE brand fridge that costed a bit more, but overall we are much more satisfied with the new fridge. I am however disappointed that now I have different brands for my appliances and I had to go through the hassle of getting 2 fridges replaced. I will say however that customer service was really great in assisting with the whole exchange process.

Just the right size for small kitchen insides room enough for a week supply of frozen food and daily meals and drinks