Customer Ratings & Reviews

DO NOT BUY!!!! I received this refrigerator brand new in November, 2018. In June, 2019 the seal around the freezer malfunctioned, along with the freezer door switch that malfunctioned and needs to be replaced. The food in the freezer defrosted. Even the service technician said these problems are extremely unusual for a newly purchased product. While the service technician was at my home I asked him why items on the top shelf of the refrigerator section froze up. He said I would have to live with this because the vent from the freezer extends to the top shelf of the refrigerator section. I have trusted Whirlpool products for many years, but this product is a total disappointment. ✘ No, I do not recommend this product.

very satisfied with the performance to date and ease to use

Lots of convenient space and able to see things well. Top shelf is not high enough to sore gallons for milk. Maybe you have to take the shelf out and start over.

Don't buy. Purchase in June 2023. The bed in the bottom was cracked. Service came out and used something resembles putty. Came a second time because food wasn't cooling put temperature up a little and certain foods became frozen. Ice gets stuck in the ice bend and don't come out unless you use something to loose cubes. The service guy was of no help,but was nice.

This refrigerator has been the worst appliance we have purchased. There is a water stain down the front because of the poor dispenser design. I have had to have the freezer repaired already for freezing up and now its the water line issue with the dispenser. Only had it 3 yrs. Not enough storage either.

The water comes out chilled for only a SMALL glass. The rest is room temperature. We had it installed last Thursday. After waiting 24 hours as instructed, we noticed the room temp water and called Bestbuy. Bestbuy then scheduled for a home delivery tech to come out today; he said that there's nothing wrong with the installation; this model only holds so much cold water in the dispenser, but only a small glass really? I have never had a fridge where only this little chilled water comes out. The rest of the fridge is OK, ice dispensing is ample. Fridge and freezer are working OK even though it's a bit noisier than my previous fridge. I am very disappointed with the chilled water issue. Now, to exchange for another model, I 'd have to pay for the restocking fee :(

Extremely disappointed. Imagine getting water, you take out your glass and the water keeps going for two more seconds. The water doesn't even land on the water tray and goes through the door to the floor. Extremely poor design.

I purchase this refrigerator September 2022. It's not what I expected. The freezer side is very compact and the door have very small space to store items. The right side is also very small, not enought space. The temperture keep flocktuaring from freeze to not cold. I miss my 15 days for an exchange, so I have to content myself for the next 10 years with this bad item.

Besides the junky ice maker commonly complained about, this refrigerator has quit keeping food cold and it’s a holiday weekend so can’t get hold of anyone at Whirlpool to even schedule a repair and another repairman can’t get parts so I have to throw all my food out. I bought it 24 months ago. The Whirlpool washer I bought last year stopped working after 2 months and I had to wait weeks for a repair in it. I’ll never purchase another Whirlpool product!

It has not been more than 21 days that I plugged it in and both side are not working. Top it off I cannot get some one to come until monday that was more than 1 week from when I called. I got back from vacation to all my $400 food market that i bought prior to leaving on vacation so I would have to go when I came back to being spolied. And no there was not power outage I called electric company and asked neighbors

so far, so good!!!! works well, runs quietly. Not recommended for a corner spot, but that's all we have. VERY NICE OVERALL.

I love the ice maker and refrigerator fits in my kitchen perfectly.

Great fride no issues had more th an 3 years fits greak

Love it Best Buy is the best and made it super easy.

Whirlpool refrigerators are garbage. Bought one 5 years ago from best buy and after 5 years it failed. This garbage lasts 5 years. Best buy knows it. The warranty company knows it. The techs that are employed by the warranty company know it. The whole thing is a scam. Never buy an appliance from Best Buy. Never ever buy whirlpool. And never ever get the warranty

I bought this fridge like a month ago, and already had best buy come and look at the fridge. I'm still having issues I have it at the coldest setting and food has gone bad and everything is like room temperature. I should have gone with different brand, my old refrigerator had for years and years and it was kept things colder than this.

Very impress with the product since it was purchased online

We have had this refrigerator for 2 months, the other day the icemaker quit then the next day the refrigerator quit cooling. Called for geek maintenance on a Wed and can't get service until Friday afternoon.

Bought this unit a month ago. Delivery guys were fantastic. However, the unit is not. Never made much ice from the start then within a month it stopped cooling and freezing. Whirlpool is sending a tech out tomorrow so we shall see. In the mean time I'm using my 25 year old Frigidaire unit in the garage.

Bought a brand new refrigerator from Best Buy only to get an open box refrigerator delivered. Tried getting it replaced but jumping through hoops to make it happened. I bought groceries in preparation for a new refrigerator only for it spoil but Best Buy still playing games.. smh. Never will buy from them again.