Customer Ratings & Reviews

we use this fridge as a spare in our basement. no problems

Great side by side refrigerator it is a lot bigger than our other one

Had this Whirlpool fridge for about 1.5 years (purchased in April 2020) and now it’s not working. The fridge sounds like it’s on, the lights go on, and the freezer works but the refrigerator side has stopped working. I’ve put it at the highest cold setting for the refrigerator and my food in the fridge is still luke warm - cheese melted, the jello is liquid, nothing is cold. The Whirlpool warranty lasts 1 year so I’m out of luck. If you want something reliable then stay away from this brand!! Super inconvenient right before the holidays.

I wouldn't recommend this refrigerator if you need a big freezer.

Love it. Sales person was attentive, patient and knowledgeable. A definite asset to Best Buy.

This appliance is smaller than I'm accustomed to, but very nice and efficient.

The appliance accomplishes what we were hoping for -- ease of access for freezer items.

Although it is a really nice looking unit, we've had issues with the freezer building up frost and causing the fridge to get warm and food to spoil. Contacted Whirlpool since the unit was purchased less than a year ago. The service representative was nice but the wait time was unacceptable. This experience has been a true test of patience. Wish I was one to give a higher review, but this just plain sucks!

I bought this product in April 2020. It worked fine for about 5 months before the freezer started failing. It will not keep items frozen. Such a waste of money. Best Buy says Whirlpool is responsible - I cannot get thru to Whirlpool customer service - no one ever answers, just a continuous hold.

I would not recommend this model. We purchased it new from Best Buy. After three years, the freon leaked, requiring an $800 repair. We are quite disappointed, as we expected a Whirlpool appliance to last ten years. This was an unfortunate purchase.

Great value and love the stainless steel exterior.

Excellent product. Extremely satisfied with the purchase. Everything fits in it, and things are very easy to see & access.

I purchased this exact model in another store. The surface never cleans properly. Always smudges and streaks. I've tried many products. Inside works fine.

I just purchased this refrigerator and discovered it has no wheel locks to keep it from moving. You can adjust the rollers up or down to level it, but you can't lock them. If you have it on a smooth surface it will move forward every time you open the doors. Whirlpools answer when I called their customer service was to take a piece of wood and wedge it into the roller. Good Grief!! Seriously. I'm not happy to pay $1,000 for an appliance and then asked to "jimmy rig it" so that it works correctly.

I've been looking for side by side of a couple of months now that was energy efficient without all the bells and whistles. I would just add the internal Ice maker. Or use a cube tray. After reading ALL the reviews I find it very strange. They are almost counter productive and the five star rating are a mixture of four star and repeats which pumps that rating up. I have notice this with all best Buy reviews. So basically they are useless.

Recorded temps of freezer and refrigerator for 2 weeks after purchase. Freezer varied between -12 and 29 degrees F. No matter what replies to this say- it remains as a hard pass.

Purchased on 12/10/19. Went to Costco and bought all our Christmas food (Christmas Eve for 50 people and Christmas Day for 15 people). Went to inventory freezer contents on 12/19/19 and found freezer not working. Everything had to be tossed! Had to repurchase everything! No reimbursement for lost food items.

Just bought this in December. The freezer is not working very well, ice cream is soft. Called for repair and expected the serviceman to come on the appointment. They have put us off FOUR times now. I wouldn’t recommend buying this fridge. Ready to now just return it.

Compressor is extremely loud and runs 70% of the time.

Ice and water not working.called for service. Only 1week after delivery.