Customer Ratings & Reviews

I'm writing this review after having used for 2 years. Purchased in June of 2022 from best buy. At first this looks like a good deal. But after 18 months (6months outside of the warranty) my ice maker stopped making ice regularly. At first I could turn it off for 30 seconds and that turn it back on and get it to make ice. But 6 months later it just completely stopped. Whirlpool will send someone out for $450.00, Yes that is a 1/2 of the cost of the fridge new!. I have switched out the water filter every six months and checked the water lines. It simple doesn't work. So what looks like a good deal will end up being a headache and more expensive in the long run. Not a good deal, whirlpool quality is not the same as it once was. Pick a different brand and save money in the long run. Would not recommend to anyone.

Had for a couple of months, so far everything is great

Great item, the service for instalation thru best buy was spot on

so for so good the freezer is the right size just what was looking for.

Looks really nice and it has just the right amount of space that i was looking for.

Awesome fridge, plenty of room. Icemaker is better than previous models.

Simple, sleek, & looks great in my kitchen! Great purchase.

Problems with temperature, on going. I bought the machine less than 3 years ago and now I am waiting, waiting, waiting on parts. I looked on the Whirlpool parts website and the control panel might not be available for a month! Buy a different machine unless you want it to be obsolete in 3 years. Mt previous refrigerator, a GE, lasted for 20 years, required one repair and parts were available!

Worst design ever. Side by side is not sufficient for a family unless you like going to the store every other day. This style was in our house when we bought it. If you go for ice, the water button gets pushed accidentally almost everytime and then you have water everywhere. Having had a french door style before, I recommend it over this one. I’d rather have a tip freezer style over this one. New to whirlpool appliances and don’t mind the brand, but this fridge is for a single person or a couple, who only ise small glasses!

I regret this purchase: the motor always running and it is loud, the drawers are small, water is NOT cold at all and has no drip tray do water runs down to my hard wood floors, the shelving and door trays are so cheap I do not feel they will last, and EVERY time we open the fridge is rolls forward so a few time during during the day we have to push it back in place. WHAT A REGRET

Had this whirlpool model installed 3 days ago and already one of the door shelves popped off and shattered. The shelves are very flimsy plastic that also have a top edge that curls in, so a container can easily catch onto it and pull the shelf off the door. This was me pulling a jar of mayo out of the shelf, not one of the kids, who are less careful. The plastic is so crackable, I can’t imagine the other shelves will last long. I don’t know why whirlpool hasn’t made more durable shelves. The replacements are expensive for parts that are cheaply made and will likely fail.

I bought this refrigerator in Jan 2020 and four years later, it quit cooling on both the freezer and fridge side. I called Best Buy, Whirlpool and their authorized repair agent in Southern California, and I got no responses from them even when this fridge is covered under 5 year federal warranty. I was told that the compressor is out and need to be replaced and got a repair quote for $1000+ . All I get is a runaround and it is incredibly frustrating not to have a fridge during California summer. This is the worst Whirlpool product I ever bought. Can anyone from Whirlpool contact me and let me know what to do with this worthless junk in my kitchen?

Where to start, I am completely unsatisfied with this fridge. For one they cannot get the handles and the door to match up no matter how much adjusting is done. Second, it drips water every time we use the spicket and also drops ice out at random. Then there is the door creak, we've had it serviced twice for the same reason and it continues to make the creak every single time you open the door. We will not be purchasing any Whirlpool products in the future for these reasons. This is what a $1,000 gets you.

Perfect for our downsize project. Nice looking and quiet.

very good refrigerador has lots of space only thing is the ice maker stoped working

I bought the whirlpool side by side refrigerator July of 2021 Model: WRS325SDHZ. I received it October of 2021. The first one had a huge dent in the front so they re- ordered. The second one was also damaged so they reordered. The third one was fine but had issues with the ice maker immediately. They sent a service tech out to fix the problem. September of 2023 the unit stopped working completely. I called whirlpool even though the initial year warranty was out and they said depending on what was wrong it could be covered under the extended warranty. I paid $125.00 for the service technician to come out. He said the compressor was broken which was covered but the circuit board was also out which wasn't covered because it was likely caused by a power surge. He said it would be approx.$800.00 to replace the circuit board. There were no storms or power outages in my area at this time and nothing else in the house has been affected. I initially bought whirlpool because I felt it is a trusted name but I am very disappointed by the product I received.

sleek, plenty of shelving space, looks great, fast delivery....loves it

I didn't know the fridge only had three years extended warranty on it. It broke down right on the third year. It was fine all three years. Extended warranty is highly suggested.

Bought this refrigerator June 16 2022. Within the past week and a half we noticed temp in frig seemed to be getting warmer every day. Freezer temp also rising now. Frig temp is 60, freezer is at 21 degrees. Temp settings set at coldest and not getting colder. Compressor seems to run constantly. When you open frig or freezer compressor shuts off. When you shut doors, compressor comes back on. Thought that was energy thing but now I wonder. Water drips down front of frig when dispenser used. Ice cubes seem to get stuck in tube and then drop out on floor after them melt a bit. Have had to take everything out of frig and freezer due to temp. Thank goodness we have our 20 year old kenmore in garage to put stuff in. Notified whirlpool and best buy Monday of problem. It's Thursday and no assistance yet. I think the component that defrost the freezer is shot because there is ice on the back wall of the freezer. Not a repair person but, had this issue with the frig we had prior to this one. Anyway, no I would not recommend this frig to anyone. Very very unhappy with purchase. For $1570.00 I expect it to last a lot longer like my Kenmore in the garage.

I purchased this refrigerator as part of a package. After installation, I immediately noticed that it was very loud and the fan kept running. It was only then that I went back and read the reviews. Big mistake! Apparently this refrigerator has an extensive history with the same issue. I also noticed the same stock Whirlpool response. I contacted Whirlpool and received this: "I am terribly sorry to hear that this unit is making this noise. Usually when a refrigerator is just installed it will make noises as it settles. it can take up to a week for it to settle." I called Best Buy and they were fantastic in getting a replacement out right away. Unfortunately, the replacement fridge is making the same loud noise. My suggestion...AVOID WHIRLPOOL. The fact that they are aware of the issue and instead of fixing it, they just make excuses should signal you to shop for another brand. Bye Whirlpool!