Customer Ratings & Reviews

Overall a good product but the drawers are made from a very cheap plastic and already cracked within the first 6 weeks.

Do not be fooled by other reviews. This is a lemon. We have had it for 10 months and it has never worked. Whirlpool has sent 4 repair techs over and each time they say it’s fixed, it breaks again. Their warranty is a joke.

Fridge arrived with flaws 2 times .First time replaced it do to icemaker issues. However it does work fine. Best buy managed to be the biggest problem by damaging our wood floors 2 times.

I purchased the whirpool side by side fridge and the icemaker has not been working for a couple months. They sent a repairman to look at my fridge and I was told I need a plumber to look at my line. Plumber came and said nothing is wrong with my line. Made a second appt through Whirlpool and the serviceman never came, When I called I was told by the service vendor that my appt was never confirmed. Even though I received a confirmation email from Whirlpool.

Beware if you're expecting to receive delivery of this appliance (and perhaps any other) in New York City. It's a six hour delivery window, which is not ideal, but so be it. In my particular case, the delivery team missed the delivery window, which happens, but there were no attempts made to communicate timing and the online agents were helpless in trying to locate the delivery team to get an update on status. A second delivery was scheduled for 48 hours later, which also failed - incredibly surprising. In fairness, I ultimately cancelled the order and don't have anything credible to comment on regarding the quality of the actual product. However, I've never had a more unprofessional purchasing experience. I will never shop with Best Buy ever again and from this point on will seek to conduct business with Best Buy's direct competitors despite whether the price Best Buy is offering is more competitive.

We purchased this refrigerator this year. It doesn't have an air filter so it tends to start to smell fairly quickly. We've changed our water filter for the ice machine and it still tastes terrible. The ice dispenser also jams quite frequently. We wouldn't recommend this model.

Nice finish nice size but the auto-defrost quit working 11 months after purchase. Now my fridge has stopped cooling. Frost and ice have accumulated on the back freezer wall stopping the water flow to the icemaker. Had to call the warranty repairman to fix it but we've been waiting on parts for two weeks. Good thing I kept my old GE fridge or I wouldn't have a place to put my food.

This fridge has ruined my life. I hate it so much. The hinge mechanism in the door has a design flaw and every time you use the fridge, the doors will either bang into your arm or bang into the counter and shake everything in the door. It's a fight either way. The service people have been to my house twice and told me about the faulty hinge design of this model. I've tried multiple hacks online to mitigate it, but nothing works. I spent so much money on this fridge and the extra warranty and it makes me sick that I have to keep it for years to come. I am not the kind of person to complain. But every time I use the fridge and freezer, it annoys me beyond belief. You really have to use one hand to secure the door, while you struggle to use one hand to get the food out. Do not buy this fridge!

I love the refrigerator I am very disappointed in the black stainless steel. It scratches and dents very easily. We scratched it in the first week and the plastic coating they put on it is impossible to get off and 4 months later I still have it on in spots. So much for my beautiful new kitchen appliances. No way they should charge extra!

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Big mistake. The control panel doesn't work day one. Position of the ice Despenser paddle and the water dispenser paddle are right in front of each other. Who thought of this bad design? Defect. Return.

Bought this in May 2019 and it quit working within 10 days. First, the refrigerator side froze up and quit working. Then the ice maker quit working several days later and finally the freezer stopped working. Also, the doors could not be lined up properly. Whirlpool will not allow Best Buy to work on these in the first year, so I had to schedule the service through them. The repair people they sent never called me back after the first appointment and Whirlpool said it would take three weeks to get the parts in. Fortunately, I had the extended warranty and Best Buy replaced it within two days with a different brand. I will never buy a Whirlpool product again. The product is no good and their service is terrible.

This is the worst fridge I've ever owned, it's literally designed to be bad. It's as if no one ever tested it out for 20 minutes before they started selling it. The water dispenser sits at the very outer edge of the fridge which means water drips go down the side of the fride and onto your floor and boy does it drip! It drips like crazy, you put a service request in, technicians come out to fix the drip but also mention due to how it's designed it's just going to happen and that they can't fix Whirlpools bad design. Better hope you don't have wood floors! Whirlpool unfortunately will not address this issue for their customers as they'd rather keep the defective design and hope people don't care about water all over their floor. Your only solution will be to pay someone to dispose of the fridge and find something else.

2 days after purchasing the freezer light went out and Best Buy would not replace it and asked me to call the manufacturer?

Garbage very noisy really liked it but way too loud must got a defective one waiting for a new one this week getting a even exchange if not swapping for a different brand! My old samsung was so quiet this one way worse seems like i bought it at CRAIGSLIST....

Don't bother buying, literally 1 month after the warranty expires the whole system stopped working, because of seal system problem. Barely 5 years old, not worth your money

I have had a service tech here 3 times to repair this unit. It keeps freezing up the coils. The first attempt at repair was to reposition a sensor with foil tape. The next attempt was ordering a new sensor or resistor for the defrost cycle. The tech had to come back out due to ordering the part. Now here it is just a few weeks later and it's frozen up again! Whirlpool needs to replace this unit. I can't keep having food spoiling. Not once has Whirlpool stepped up to compensate me for the loss of our groceries.

Water dispenser is the slowesr ive ever used. We dont bother with its that slow! Fingerprint resistant stainless steel.. not even close ( one of the worst features)!

I own a similar Whirlpool refrigerator. Whirlpool used to be a top brand. Sadly they are making the worst cheap garbage now. Within a year the doors rusted. The replaced them but the new ones have rusted too. The drawers shattered. They replaced them too and they shattered again. A hole in the inner side opened up, I have no idea how it happened. The unit is out of warranty so they did not fix the problems when they occurred a second time. Then the drain for the defroster clogs and it puts a pool of water on the floor. I have to take the back off of it and unplug it every 2 or 3 months. A refrigerator should last 20 years, not 2. Any other refrigerator has to be better than this piece of trash.

It did it's job, but for me to get an evaporator restriction in a unit only 4 years old is ridiculous.