Customer Ratings & Reviews

I had a really bad experience with delivery driver that was going. To deliver it on the 21st of octuber he lied to me promised me somthing that was not in his hands

Purchase was smooth, staff very knowledgeable. We had to wait a few weeks for the Black Stainless Steel but ut was worth it

The refrigerator has a faulty set of lights. We've had repair people come out three times to try to fix it, including replacing the electrical panel, and the lights still will cut out. Even though it's under warranty, it's a serious annoyance.

The crews delivering and setting up the appliances were amazing. They were very professional and on time.

I’ve had this less than 24hours, ordered the product on 1/26/20 but didn’t receive it until 3/11/20

The only problem is handle of freezer is loose and needs to be tightened by Geek Squad as they delivered it and put it together.

Haven’t opened it yet since our Kitchen isn’t ready but looks big

My old refrigerator went out. I really like this one I just wish it were as big as my old one.

Only one star so far because refrigerator is inoperable only one month after installation.

Return one walked in store at right time and got a good deal on this one easy to use icemake is awesome

This refrigerator is definitely not worth the price we paid. The shelves inside the refrigerator or inconvenient and the freezer does not allow for much storage space

Already broke drawer disappointment and Best Buy won’t replace have to go through manufacture and it’s not easy.

Have nothing but problems since buying it. Leaks water had service technician out here twice

I Love my WHIRLPOOL Refrigerator Black stainless steel.

Freezer door has a big gap in middle.will not seal poor workmanship

When The handles were installed on the freezer there was a deep scratch. The filter housing was broke and water went all inside of the refrigerator.

Do Not Buy this Item XXXXXXXXXXXXXXXXXXXXXXXXXXXXX

We purchased this refrigerator through Best Buy in 2017. We loved it, until we didn't. Within three years the ice maker failed. Since we had extended warranty (thank you Best Buy!), it was covered. Recently, the compressor and condenser failed. It's taking me 8 weeks to get it repaired and then the refrigerator stopped working...again. The repair didn't take and I'll need to wait another couple weeks because of parts shortage. I tried to get a new one replaced from Whirlpool and they've sent me back to the technicians. Apparently, they have to say it's unrepairable before Whirlpool will assist. Which it still may be unrepairable, but I have to get back in line for a technician to come out (third time), assess, order parts, and see if it works again. I'm told these refrigerators don't last more than 3 years before needing the compressors and a condenser (3 techs, to companies told me that). It appears I need another round of compressor and condenser after one week. I wish I knew that before spending this much on a refrigerator. I'm disappointed with Whirlpool's response - I thought more of the brand. I usually don't post a review (good or bad), but I wouldn't have bought this refrigerator if I knew what I know now.

Disappointing, repaired 3 different times and still doesn’t work right

We got this refrigerator from Lowes late November 2021. It is a good looking fridge. It seems big but we had some difficulty transferring the contents of our 26 Cu Ft side by side into this Whirlpool with out throwing away a bunch of stuff. The lighting in the bottom freezer is sparse compared to the top refrigerator. We use the platter drawer for cold cuts and cheese. The drawback of the platter drawer is that it needs both doors to be opened to use it. The bottom ice maker is a cool idea (pun) but I have not used it yet and the ice tray takes up a lot of room that can otherwise be used for groceries. I may soon repurpose that space. The top ice maker, while smaller seems to be good enough for bother me and my wife. I like the split glass shelf that has a panel that tucks under the back panel to make room for taller times. I also like the platter shelf above the drawers that slides out easily and has come in handy after Thanksgiving for casserole dishes. The middle drawer is perfect for soda or other 12 oz cans. The door shelves on the right door are big. Big enough to hold 2 one gallon jugs. The shelves on the left door are smaller but the ice makes and water dispenser take up most of that space. Oh, my wife like the refrigerator so I'm good to good. I only give it 4 stars for the poor lighting in the freezer and the platter drawer needs to be redesigned for easy access with only one door open (a fold down or a sliding front portion for the drawer's front would work). Not quite as big as it seems.