Customer Ratings & Reviews

average, some lights went out in a month,fan motor went out later

Fridge is fine, but the ice maker has failed twice in 4 years. First time was under warranty, This time, I'm paying out of pocket.

BEWARE. I am livid right now. I am remodeling my kitchen, and since the cabinets were all 1/16th of an inch wider than they were supposed to be, grrr, it encroached on the space I had to put a refrigerator. The old one that came out is a 36" refrigerator, but that is the width of the door at the front. The part behind the door is 35 1/2 inches apparently for ease of installation. My old one fit in the new space, but it was tight. I have exactly 36", so I looked for a refrigerator that was narrower, and Whirlpool had a 35 5/8" one. I assumed it would be narrower behind the door as well, but it is 35 5/8" from front to back. Although tight, it should have still worked. I had a gap at the top on each side, but the stupid thing bulges out at the middle. I had to sand the cabinets on the edge in order to get the stupid thing where it needed to go, despite having an opening that should have been plenty wide enough. If you have a 36" opening, don't count on this fitting. How do you advertise this thing as 35 5/8" when it is wider in the middle? It is rubbing on both sides, despite the opening being 36", yet there are gaps on both sides at the top. I could have ordered a 36" refrigerator that was made the same way as my old one, that would have fit a lot easier, without the doctoring to the cabinets. I am NOT impressed.

I cannot believe that I bought this fridge in April 2020, and it is literally sitting in my kitchen as a pantry cabinet! It started not cooling or freezing 2 months after 1 year warranty expired. The repair man said it would cost 1500 to fix!

Fridge died after 3 years, purchased Geek Squad warranty. They said it would cost to much for fix and offered me $617 to buy a new fridge. Stay away from Best Buy's Geek Squad warranty and Whirlpool

DO NOT ORDER ANYTHING FROM BEST BUY RIGHT NOW!!! They delivered this fridge today. They will not deliver inside your home. I spent 5 hours trying to get this fridge in my kitchen. I eventually got it inside, but now it’s dented and looks awful. It was one of the worst days I’ve ever had trying to get this fridge inside. Also, the instructions are horrible for hooking up the fridge. We have it plugged in, but have no idea how to install the water line. Thanks Best Buy for sending me into a HUGE MENTAL BREAKDOWN today.

Boo. Delivered on 12-24 and died on 2-6. All food spoiled. So disappointed