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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2171 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are satisfied with the refrigerator's overall performance, spacious internal design, appropriate size, and appealing lighting. The design is also considered clean and functional. However, some customers have expressed concerns about the noise level and ice maker performance. Issues with temperature control and door alignment have also been noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 2,171 reviews
  • Cons mentioned:
    Customer service

    Rated 4 out of 5 stars

    Not the Best Buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a fridge, so far it’s doing it’s job. I hope I don’t have some of the issues from other reviews. Best Buy customer service sucks on all accounts. I cannot get a callback from corporate and they are using Covid as a crutch!

    I would recommend this to a friend
  • Pros mentioned:
    Fingerprint resistant, Space

    Rated 5 out of 5 stars

    Good refrigerator.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great. Works good and lots of space. I love the no show fingerprints.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Design Flaw

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this refrigerator 4 years ago. It has work very well until just recently It suddenly stopped making ice and I had a tech come in today. He showed me where live wires we’re completely sheared in my wiring harness under the freezer door. This was behind a metal access panel . I of course called customer service and was told they had not heard of any similar problems. I asked to send them this pic and they declined. I have since gone on Line and seen the same exact issue. Not sure I will sleep well nights until I can get the refrigerator replaced

    No, I would not recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    More than worth the price!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great side-by-side. Holds a lot. Maintains the temps you set. Spills are easy to clean. Shelves are very wide for a side-by-side, taking an extra large pizza box straight in. The water and ice dispensers also work flawlessly. This is a great buy and I recommend it to my friends.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    We like everything about it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is BY FAR my favorite appliance I’ve ever owned!! It is beautiful and very functional and especially in inside is roomy and well organized! It allows for so much more space on the inside of the fridge makes it easy to stay organized. The drawers in the refrigerator slide so nicely. We ABSOLUTELY LOVE this product and highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Awesome Fridge!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge definitely exceeded our expectations! Our previous fridge had the capability of, not only measuring water but heating it too. This one does not give you the option to heat water but the precise fill is so great! The fridge and freezer are both roomy and give you lots of space. We've had it about a month and are very happy with our purchase!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, spacious shelving

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit works well, although it takes time getting use to the ice maker noises. I thought the water from the dispenser would be cold, but its not. The lever to dispense ice is a bit hard to press, but manageable. I like the light features on the dispenser. I was surprised to find that the door panel color did not match the side panels. Our unit is exposed on one side, so you see the contrast between the black stainless steel and the sides are a different material. The installers removed the 36" front door to bring it inside. They didn't want to risk scraping the sides as the true width of the door is about 35" if the door is not removed. Be careful of your measurements and take into account to measure from the actual door to frame width and not the framed width only.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Great side by side refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After comparing many models and brands I am glad that I chose this partcular Whirlpool model. It has ample Gallon storage on door , shelves and drawer storage. It also has plenty of strage in freezer and love the door contained ice maker. It is super cold in refrigerator , had to raise temp to keep from freezing eggs. Wish water would disperse colder. Love the unit and highly recomend it.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    So much room, love this fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator. It is very spacious and has plenty of room for everything. I can't believe the how much will fit. Door bins allow enough room for gallon of milk. If you have a large family, this is for you. Love the ice bin in the door. Even more room in freezer.

    I would recommend this to a friend
  • Cons mentioned:
    Water filter

    Rated 4 out of 5 stars

    Ok, but usability/controls could be better.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Functionally ok. But controls for getting water, ice are quite kludgy/cumbersome

    No, I would not recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great item....but delivery damage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product great..many excellent features including inside freezer ice dispenser...lots of room in freezer and refrigerator compartments...holds temperature well...love it so far...but sadly waiting for a replacement because it was delivered with a noticeable dent in the door. too bad

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 4 out of 5 stars

    Good fridge, but shelves are fragile.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit and finish appear good. It is quiet and cools as it should. Interior is well lighted. The only drawback is that the lexan shelves are flimsy. In fact, one door shelf cracked already after one week's of operation.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    New Whirlpool refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator has plenty of room for all the food I want to put in it. The freezer is very roomy. The inside light is and it’s easy to see everything. The outside color is very nice. I plan to keep it a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Perfect timing for new edition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. Real ice cubes and perfect fit in my kitchen. Also was delivered 2 days after ordering.

    I would recommend this to a friend
  • Cons mentioned:
    Noise

    Rated 5 out of 5 stars

    So far so good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall so far this seems to be a nice refrigerator, the only complaint so far is the noisy and messy ice/water dispenser, the ice fly's all over unless you hold your cup up to the top and or you have a dog to chase the ice around! The water also the same as it splashes so hold the cup up to the very top!

    I would recommend this to a friend
  • Cons mentioned:
    Water filter

    Rated 5 out of 5 stars

    Great fridge!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this fridge! It is big! Fits lots of food fresh or frozen. Easy to organize! Easy to clean! Water filter is $40 to $50. Loved the crushed ice and the measured servings! We wanted it white so it took a awhile to get it but it was worth the wait!

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great fridge with plenty of space!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this fridge about 2 months ago and we really like it. It has a lot of space In both the fridge and freezer sections. It doesn’t make much noise, just occasional sounds from the ice being made and dropping but no loud humming noises. I would recommend this fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Good refrigerator

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have had unit for 1 1/2 years and it is superb. Very quiet except when dumps of completed ice cubes. Was missing most light bulbs so had to call Whirlpool to get them sent to me. Just works and looks good. Also, spacious interior. The control panel could use a raised or embossed texture on the buttons.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Spacious

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. Lots of room. Ice maker makes a lot of ice.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great refrigerator!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Whirlpool refrigerator. It is spacious and has lots of drawers.

    I would recommend this to a friend