Customer Ratings & Reviews

Hey Best Buy! I bought an $1800 refrigerator from you that was delivered 2/3/19. Just after the year mark, it stopped cooling. Glad I bought the three year Geek Squad Protection Plan, I called and you sent someone out (eventually). He came without the obvious parts and had to order them and come back two weeks later. I lost a fridge and freezer full of food, but was thrilled when it was fixed. Except it wasn’t. My fridge is twenty degrees warmer than it should be. I called again, and was told you aren’t sending service techs out because of the virus. You can’t connect me to a supervisor. And even though the contract says it will be replaced if you can’t repair, and you aren’t repairing, your cs rep isn’t authorized to order the replacement. So you’re asking me to lose all of my food again, shop every day in empty grocery stores for maximum social exposure, and bring it home to my kids. This is not the first time I’ve been unimpressed with your customer service. Your Geek Squad held my laptop hostage for weeks without fixing it, wouldn’t send it back even though I called daily. And when I finally got it back, a local store had no problem fixing it. What will you do to make this right?

delivery was very good and on time and great fridge, plenty of room

Overall the refrigerator is a good investment. The only thing I am not happy with is when it dispenses water and you select the amount in ounces, it does not measure right. Seems as you increase the ounces, it dispenses less water. I hope there is a solution to this.

Wife really loves this refrigerator. Has all the options she likes and the service from the staff at the store to the delivery drivers were very courteous, respectful and professional

The best refrigerator I ever owned and very quiet!!!!!

Extra large capacity…for extra storage and nice features…Whirlpool products have been a family brand for us…my last Whirlpool refrigerator lasted for 20 years! Great product!!!

I love my new Whirlpool refrigerator. I would of liked the top shelf to be about 1 inch taller so that the items we kept in our GE refrigerator would fit in the same space in the Whirlpool

I love it!! Super service, super fast delivery, and super folks!!

The selection for each function of this refrigerator is intuitive and easy to use. Temperature of both sides are perfect to maintain the quality of our cold and frozen foods.

We love this fridge! Plenty of space and the black stainless finish is brilliant. At first we were nervous that this might have a huge footprint compared to the much smaller fridge we replaced, but the size is just right and the old works as a drinks fridge in the garage!

Great features! Looks classy. Lots of room inside.

no egg tray , 2 liter soda will not fit standing up on any shelve. not easy getting ice and the water isn't cold when it comes out of the door. Loud also.

Nice Size, Very Spacey And Good Storage, Easy Wheel

Went through 4 different refrigerators before we got one without any problems. The first one was dented, the second one did not get cold at all, the third one was leaking water under the refrigerator. Fingers crossed I have no issues with the fourth one.

We bought this as an upgrade to replace our 25 cubic foot refrigerator. We love this one! The 3 cubic feet more does make a difference and the look of this is great! The led lighting is bright, the lights on the dispensers are a nice feature for night time ice water! The only thing I would like to improve is the ice dispenser is a little loud when despensing ice.

Best refrigerator for the price. Large capacity and excellent layout. This is my second one of the same model at a different address. We liked it enough to buy the sME ONE AGAIN.

I was sooo excited to buy this. It's only my second refrigerator I have ever bought. But, this fridge is way to loud and noisy. I have it in a large kitchen and you can hear it all over the house. I would consider some other brand.

Excellent new working fridge. Would Definitely recommend.

Just got it delivered 3 days ago so this is just what I've learned so far....Spacious inside but you are limited on shelf adjusting both freezer and refrigerator sections. Ice maker slow and the water in door is not cold.

The door alignment on this fridge is impossible. The accuracy of the build was off. There was no way to align the door height and still have the handles parallel. After two days calls to customer service I just gave up and settled for parallel handles but uneven doors which can be seen at the top. The plus is this fridge and freezer are super cold. The door buttons seem cheap but are working so far. We’ll see how long they last.