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Customer Ratings & Reviews

$197.99

Customer reviews

Rating 3.8 out of 5 stars with 38 reviews

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  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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74%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance of the 30" Convertible Range Hood. The modern design and brightness of the light are also well-received. Many customers find the noise level to be acceptable, with some noting it's quieter than their previous range hood.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-5 of 5 reviews
  • Rated 1 out of 5 stars

    Don't buy Open Box Excellent - only buy new!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was sold as an Open Box - Excellent condition. That couldn't be further from the truth. It was visually denting badly on one side (dropped more than likely), the install tabs were bent the wrong way and then we couldn't use them and had to make our own way to hand it, and then once installed, the light socket wasn't working. Best Buy online customer service could offer nothing but a refund. Our energy, time, and stress in needing this the day before Thanksgiving meant nothing to them even though they sold us a clearly untested item.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, Tech11. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 1 out of 5 stars

    Items Returned Damagr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was returned twice due to damages and did not present the contemporary look promised

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received product and does not work. Fan motor was shot

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 1 out of 5 stars

    Total Tech is not worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are expecting Best Buy / Total Tech to install, think again. Total Tech is not worth the PRICE. Do not recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Black Buttons not Stainless!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I specifically wanted what was in the photo which is all stainless steel. I did not want any black on the hood. It makes it look cheap to me. The photo clearly shows stainless looking buttons. When I received it they were black. I didn't even take it out of the box...it went right back to the store. I was unsure if I would get stainless or black as several online stores have the same model# with different photos. Some show black buttons and some show stainless. Since BB showed stainless I took a chance. In addition, you should be aware when opening the box it appeared to be a white hood. I almost freaked out. I quickly realized the white was a removable sticker that covered all but the buttons to protect the finish.

    No, I would not recommend this to a friend