Customer Ratings & Reviews
- Model:
- WRT311FZDW
- |
- SKU:
- 8982107
Customer reviews
Rating 4.4 out of 5 stars with 3561 reviews
(3,561 customer reviews)Rating by feature
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Design4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers love the product's excellent overall performance, perfect size, and generous capacity. They also appreciate its low noise level, easy temperature control, and smart design. However, some customers note the absence of a freezer light and a weak freezer door seal. Additionally, a few users wished for a water dispenser on the front.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Works great!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spacious and fits everything we need for an apartment
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black
I would recommend this to a friendRated 4 out of 5 stars
Functional Basic Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a second fridge for our basement, this unit had good reviews and we haven't experienced anything to the contrary. Pricing was reasonable and all the basic functions are there. Don't expect anything fancy with this - it's just a simple fridge
I would recommend this to a friendRated 4 out of 5 stars
Good customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd refrigerator for our home. Set up well for our usage. Pleased with but. BB gives so much better customer service than Lowe’s. Will purchase from them from now on.
I would recommend this to a friendRated 5 out of 5 stars
Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow just amazing economic energy saver and reliable definitely work the money
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black
I would recommend this to a friendRated 5 out of 5 stars
Whirlpool frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much quieter, efficient than our previous frig. Setup team was very courteous
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black
I would recommend this to a friendRated 4 out of 5 stars
Wrong ice maker recommended and delivered at first
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge. Love it now that I have the correct ice maker. Would recommend to friends and family. Thanks
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black
I would recommend this to a friendRated 4 out of 5 stars
Smooth purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We needed a new refrigerator and had been looking at multiple stores. We were limited on the size we could get. When we walked into best buy the sales man helped us out really fast and was not pushing the sale.
This review is from Whirlpool - 33 in. Wide 20.5 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Monochromatic Stainless Steel
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 3 out of 5 stars
nice fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.been whirlpool user for a long time. This fridge looks good but is very loud.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Poor warranty service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy another Whirlpool appliance! Three years after purchase, the compressor broke down but it was covered by a limited warranty for up to five years according to the documents it came with. After 3 attempts to call Whirlpool and being placed on “hold” for at least 20 minutes each time, I was still unable to get connected to a local authorized repair company. With another call to Whirlpool and a 30-minute wait, someone finally answered and gave me the name and numbers of 2 repair companies. But when I called them, they said they needed a repair ticket number from Whirlpool and I need to call Whirlpool back because they themselves have difficulty communicating with Whirlpool. Rather. Than deal with the headaches, we opted to purchase another fridge. And that’s just what we think Whirlpool wanted us to do so that they don’t need to honor their warranty.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, can’t beat the items at the Best Buy Outlet store. Some items are still brand new in box and well discounted
I would recommend this to a friendRated 4 out of 5 stars
The fridge was fine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took a long time to get the ice maker. The fridge is decent. It was a little off balance but my husband fixed. The manager gave refund for the inconvenience of the ice maker. Thanks
I would recommend this to a friendRated 5 out of 5 stars
Great second fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Put this in our basement when our not-so-old Kenmore quit working ... again... and again... and again. So far, so good. This actually freezes food in the freezer and not in the fridge! The Kenmore would freeze things in the fridge, but not in the freezer.
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black
I would recommend this to a friendRated 3 out of 5 stars
3 refrigerators needed delivered.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st refrigerator had damage. 2nd refrigerator -compressor problem. On 3rd refrigerator now.
No, I would not recommend this to a friendRated 5 out of 5 stars
Flexible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They gladly took the refrigerator back and let me trade it in for the refrigerator that worked better for me.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 2 out of 5 stars
I hear you knockin
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what it supposed to do and that’s keeps things cold. However it hums very loudly, it knocks, and it is very loud overall. At least once an hour it makes an audible noise that can be heard throughout the apartment. The refrigerator may work better in the garage rather than in home. It just worries me that these problems will give the product eight overall short life.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey DannyH, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Rated 3 out of 5 stars
You get what you pay for....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Fridge is just OK. Completely basic. I have to turn the temperature setting to the max just to maintain a barely safe fridge temperature of 38 degrees. All in all you get what you pay for.
No, I would not recommend this to a friendRated 4 out of 5 stars
good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is not ideal for a senior citizen having to bend down to review the contents and you bump your head on the freezer door handle. Wished I would have gotten a bottom freezer. Wish I could trade it back in .
No, I would not recommend this to a friendRated 4 out of 5 stars
Plenty of room.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We installed this on our houseboat. So far we are very pleased with all of the storage in this refridgerator. The ice maker us making our lake time better. I havent recieved my electri bill yet, but expect it is a very efficient unit.
I would recommend this to a friendRated 3 out of 5 stars
Noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great refrigerator for the money but it is louder than my primary refrigerator. I plan to try noise deadening material to reduce the "hum" sound.
No, I would not recommend this to a friendRated 5 out of 5 stars
smaller refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a scratch and dent item that was a great price and is a nice appliance. The delivery team was great and it's a good fit for my space.
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Top-Freezer Refrigerator with Frameless Glass Shelves - Black
I would recommend this to a friend


















