Customer Ratings & Reviews
- Model:
- WRT311FZDW
- SKU:
- 8982107
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers love the product's excellent overall performance, perfect size, and generous capacity. They also appreciate its low noise level, easy temperature control, and smart design. However, some customers note the absence of a freezer light and a weak freezer door seal. Additionally, a few users wished for a water dispenser on the front.
This summary was generated by AI based on customer reviews.
Whirlpool Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It runs almost constantly and it makes a lot of strange noises.
I would recommend this to a friendVery noisy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is way noisier than the 15 year old Whirlpool that it replaced. I regret buying it.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, DanielS. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
- Pros mentioned:Capacity
My fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really spacious great quality perfect for the space
I would recommend this to a friend Works pretty good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far the unit is working pretty good. I just wish the bottom shelf could be raised another inch higher.
I would recommend this to a friend- Cons mentioned:Freezer light
Inconsistent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if it's a problem with our power source or if there is something wrong with the refrigerator/freezer, but we are having problems keeping our food frozen. Sometimes when I go to get something out of the freezer, everything is completely frozen, but sometimes I go in there and the food only seems half frozen.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Darlene, thank you for your review.
We’re truly sorry for the concerns you have with your Refrigerator. We’d be more than willing to discuss your review with you further. To do so, please respond back to this email address, Whirlpool_Reviews@Whirlpool.com, with your name, phone number, street address, the model & serial number of your Refrigerator, as well as the date of purchase.
We look forward to hearing from you.
Thank you,
Whirlpool® Social Care Team
- Pros mentioned:Overall performance
NEVER AGAIN!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'll never buy from Best Buy again!!! The delivery people damaged the fridge while switching the door swing. THEN...the replacement they delivered is the WRONG ONE!!! The fridge is great! I'd just recommend buying it from someone else.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
- Cons mentioned:Freezer light
badpurchaseforus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a $900 purchase I would have at least expected an light in the freezer. No ice trays or racks either. The Refrigerator looked great in the store, with shelving etc. but not very user friendly once at home. Bad investment on our part.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello Nothappycamperwithfridge. We are very sorry that you are not happy with the design of your Whirlpool® Refrigerator. We appreciate that you took the time to leave this very important feedback, as we are always looking for ways we can improve. We will be sure that your feedback is documented for further review.
Scratches
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scratched my wall in 2 places. ......,... .....
I would recommend this to a friendGet ref at Lowes. They know what they are doing...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased at store on 1-19-25 and set up delivery for 3 days later. Got text next day on 1-20 that refrigerator was out of stock and would not be available until 3-3-25!!! What kind of inventory control does Best Buy have in place that sales person did not know that item was not even available??
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Poor quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like the overall product and returned it for another model
No, I would not recommend this to a friend- Cons mentioned:Freezer light
Not a good value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dislike this refrigerator. Not a good value. Very loud. No light in the freezer. NOT worth the money.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello LindaM! We manufacture different models with various features and accessory designs to be versatile in meeting the needs of most users. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you for providing this valuable feedback. We will pass this information along.
Whirlpool refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator works good. Was not what I was told I was going to be paying
I would recommend this to a friendOk fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having some trouble with excessive water condensation
No, I would not recommend this to a friendbuy another brand refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the refrigerator did not work when delivered. called whirlpool the next morning after delivery (approx. 18 hrs after delivery), but whirlpool refused to send a repair person because I needed to wait 24 hrs after it was first turned on for it too work properly even though it was not working. whirpool somehow thought it would magically start running after 24 hrs. I returned it and bought another brand and will not buy whirlpool again.
No, I would not recommend this to a friend- Pros mentioned:Capacity
Basic unit with large capacity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I need a simple fridge with a lot of capacity for not too much money This fills the bill completely
I would recommend this to a friend Space saver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are enjoying our new Whirlpool refrigerator...it has a lot of space!
I would recommend this to a friendNice but not cold enough with thermometer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice like the see through drawers. Had to turn knob way up to get cold. Not sure why.
I would recommend this to a friend- Cons mentioned:Features
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator had the ice maker removed. Its scratched inside. It’s not brand new. It must have been a return. Not happy about that. I would have given it no stars but you don’t offer that.
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Disappointing
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing! Just over two years after purchase the defrost control box failed. The replacement part costs over $400 according to the Whirlpool service tech and not covered under Whirlpool component parts warranty. That's half the cost of the refrigerator. I rate this a fail.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, MarkH. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Stains Easley
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return fridge because it came with a big stain across the the top door was unable to remove no matter what i did. Replaced it with another fridge and in black way better.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We are sorry to hear of the situation however glad to hear you were able to swap it out. If you have any other questions or concerns, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. Thank you for your review.