Customer Ratings & Reviews
- Model:
- WRS321SDHW
- |
- SKU:
- 6078403
Customer reviews
Rating 4.1 out of 5 stars with 2469 reviews
(2,469 customer reviews)Rating by feature
- Storage Capacity4.1
Rating 4.1 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Design4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers are pleased with the overall performance, size, design, fingerprint resistance, and lighting of the 21 Cu. Ft. Side-by-Side Refrigerator. However, some customers have expressed concerns about the freezer capacity, noise level, temperature control, and door alignment.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Quiet, ice, and water. Shelves are not adjustable.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, quiet fridge. Only negative is all the fridge shelves are NOT ADJUSTABLE. I live alone, so I can work around this. But all the fridge shelves are at set positions. The only way to get a higher place for a tall thing - 3 layer cake or dinner pot, etc. - is too remove one of the shelves. Else, love that the sides are a grey color and not black, like so many other steel front looking appliances.
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Stainless Steel
I would recommend this to a friend- Cons mentioned:Freezer capacity
Rated 4 out of 5 stars
Limited in same ways
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Descent refrigerator. A little smaller than the last due to height threshold. Freezer narrow. Shelves non adjustable; barely enough room for a bottle of wine. Ice maker opening very small. Unless using a short bowl you can't get much at one time.
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Perfect Fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very happy with this generously proportioned addition to my kitchen - and it matches my other appliances perfectly (also WP)
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
Enjoying the new fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice fridge, efficient cooling and nice to look at. Had it for about a month, and things are running smoothly.
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Stainless Steel
I would recommend this to a friend - Cons mentioned:Door alignment
Rated 4 out of 5 stars
New fridge replacement
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refridgerator so far. Replaced an extremely old 20+ year old refrigerator. It seems pretty roomy for the for size. Only gripe is like with most is the uneven doors.
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Stainless Steel
I would recommend this to a friend Rated 4 out of 5 stars
New refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the adjustable shelves on the door but wish regular shelves were adjustable.
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, easy pick up, fits perfect, looks great
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Stainless Steel
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is absolutely great! I love how well it runs. Best buy not only installed it, but removed the old one for me as well. It came with a bonus gift card. Absolutely thrilled with my purchase.
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Love this girl!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new fridge. It didn’t have handles but it has an indent at the top that worked perfectly for opening it
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Stainless Steel
I would recommend this to a friend- Pros mentioned:Design
Rated 5 out of 5 stars
Perfect Fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this fridge! As empty nesters, we downsized to the smaller fridge, which takes some time to get used to, but the overall design and capacity are perfect! The fridge is lovely in our space, which my wife loves, and I am a huge fan of the external ice and water dispenser rocks.
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Stainless Steel
I would recommend this to a friend - Cons mentioned:Door alignment, Noise level
Rated 2 out of 5 stars
Poor satidavy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited for this purchase and I had a terrible delivery expensive including them not removing all protective skin. The fridge makes loud motor noises. My fridge is NOT level and wobbles. The doors are also not aligned properly; one door is higher than the other. Drawers do not move easily and tend to get bound up.
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Black Stainless Steel
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey KCJones, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu
- Cons mentioned:Freezer capacity
Rated 4 out of 5 stars
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer little small. But great so far, 3rd party install sucks. They damaged the back side bring it in. Front wheels do adjust for leveling.
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Stainless Steel
I would recommend this to a friend Rated 3 out of 5 stars
Need foot stopers
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this refrigerator in March 2025 and fits just right in the space for it. The only problem is that it rolls when opening either door. Raised the front to the max but still rolls. There are NO foot stops to stop it from rolling. I am using a small carpet to keep it from rolling when a door is opened. The next problem is the ice and water dispenser. They should be side by side, not one over the other. When you try to get ice it keeps tripping the water dispenser. If you ask me I would not recommend this refrigerator for the above problems.
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Stainless Steel
No, I would not recommend this to a friend- Cons mentioned:Freezer capacity
Rated 5 out of 5 stars
Whirlpool refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this because my old fridge stopped making ice, except a large mass in the bottom. This one started ice within a couple of hours, and they’re real cubes. There’s a little less room in the freezer, but I’ll take the trade. Plenty of space on the refrigerator side. I’m very pleased with it.
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Stainless Steel
I would recommend this to a friend - Pros mentioned:Design
Rated 5 out of 5 stars
Great purchase
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately i have a wall on the left side of the refrigerator so it’s very difficult to access the freezer but overall it worked wonderfully. The ice and water dispenser works great! I’m glad that I can open the fridge and get water at the same time. It stores a lot of food. Overall good design. Wish they make one without handles sticking out
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Stainless Steel
I would recommend this to a friend - Cons mentioned:Freezer capacity
Rated 2 out of 5 stars
Terrible!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible!!! First one delivered and set up and ice machine didn’t work! Returned and replaced it, they set it up and door didn’t make a tight seal! They replaced it! Now not even a year old and ice machine making ice but won’t dispense it! Water leaks every fill and runs down fridge (stained)
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Stainless Steel
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. We would greatly appreciate it if you could reach out to us directly via Facebook (bit.ly/3EmnJE5) or Instagram (bit.ly/45Urm02) so we can investigate this further to see how we can help. We’re looking forward to hearing from you.
- Pros mentioned:Overall performance, Size
Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super satisfied with my new refrigerator it fits perfectly in the space and works like a dream hopefully this one will last longer than the previous one.
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Stainless Steel
I would recommend this to a friend - Cons mentioned:Freezer capacity
Rated 5 out of 5 stars
El Superbeasto
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator, It has good shelf space in the fridge part but it is slightly lacking in space on the freezer side. This doesn’t bother us because we have a separate chest freezer.
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Stainless Steel
I would recommend this to a friend - Pros mentioned:Fingerprint resistance
Rated 5 out of 5 stars
Whirlpool
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a very nice refrigerator I love it it was the right fit I needed to fit my and my family needs especially with little one last the handprint resistant is especially what I needed thank you Best Buy for helping me choose this refrigerator
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Stainless Steel
I would recommend this to a friend Rated 3 out of 5 stars
You Get What You Pay For
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We couldn't wait for the LG, our fridge died. This was the only refrigerator available with an icemaker/water dispenser that could easily fit into our 1955 San Fernando Valley galley kitchen layout at the time (pandemic supply Issues). The fridge is okay for its price. My gripe is the water dispenser/icemaker. It needs to be wiped down every other day. If you use the crushed ice feature it causes the icemaker to block up when you go back to cubed ice. I have not wiped down the dispenser compartment for over a week and this is what it looks like today. In all fairness, our last fridge cost $2500 in 2010 and it was a much nicer fridge and I am comparing this refrigerator to that one.
This review is from Whirlpool - 33 in. Wide 21 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Stainless Steel
No, I would not recommend this to a friend



















