Customer Ratings & Reviews
- Model:
- WRS325SDHZ
- SKU:
- 5991300
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.4 out of 5 stars
to a friend
Customers are saying
Customers frequently mention the 25 cu. ft 36-inch Wide Side-by-Side Refrigerator's overall performance, capacity, and size as positive aspects, with many appreciating its design, accurate temperature control, and good lighting. However, some customers have expressed concerns regarding the water dispenser's intuitiveness and the refrigerator's noise level. A few customers have also noted issues with the door alignment and leveling options.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered with a dent and have been getting a complete run around trying to receive my exchange. I have spoken with so many representatives over the last almost 3 weeks and cannot seem to get this handled. I am beyond frustrated and have spent so much money with Best Buy and hoped to have made more purchases here for other things I need for my home but this process has left me drained.
No, I would not recommend this to a friendPoor Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was delivered with the right wheel missing. Was told a repair person would be out to replace the wheel. The repair person never showed up as scheduled. Received an invoice from Geek Squad for replacing the wheel that never was replaced. Asked to have the refrigerator replaced. Three days before new refrigerator was to be delivered received phone call stating that I would not be getting a new refrigerator or a refund. Still waiting to hear from Best Buy about the damage the delivery guys did to my house.
No, I would not recommend this to a friendDissatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this twice. Refrigerate side did not work on first on. Ice maker did not work on second one. Returned and got a Samsung
No, I would not recommend this to a friendFreezer stop working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My freezer has already gone out and I believe the refrigerator is too. The unit is not cooling correctly. I already had to use my warranty in less than 3 weeks
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Reviews@Whirlpool.com, with your name, phone number, street address, zip code, model & serial number and date of purchase on the appliance. Also with a brief description of what you are experiencing with your appliance. We look forward to your reply.
Enjoying the refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.“I love this refrigerator! The ice maker works great, it was easy to put together, and it has plenty of storage space. It’s simple for the kids to use, easy to clean, and it stays looking clean. Overall, a great addition to our home!”
I would recommend this to a friendUnsatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The doors aren't straight across, theres a slight dent in the right door. We exchanged the first one due to factory malfunction. Will not recommend.
No, I would not recommend this to a friendWhirlpool refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doors are adjustable, ice maker works great and better than the old style curved ones. The ice maker provides plenty of ice and I like the cubes better. The water dispenser is no problem, you just have to hold your glass for a half second after you release the switch.
I would recommend this to a friendNot vary much space
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vary small i feel like the Fridge part could be bigger we have cleaned out the ice try 3x now but ice continues to have  particles in it this is not from the water 
No, I would not recommend this to a friendThey are delivering the 4th refrigerator tomorrow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The frig itself is ok except the doors seems to all have defects. The last two never made it into the house. This will be my last try and I will have to pick out another model. Very disappointing.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Kerenzee, we’re truly sorry to hear about your refrigerator. We do make every attempt to thoroughly inspect our products in order to minimize any type of damage that may occur while the product is in our care. Unfortunately, there are times when shipping and storage conditions are beyond our control. In this type of situation it is usually best to let your dealer know of the damage so that they can quickly exchange this.
No help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit was delivered damaged it’s still damaged and no one at Best Buy will acknowledge that I need a door for replacement
No, I would not recommend this to a friendDon’t waste your money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this fridge brand new and it didn’t even last 2 years. The sensors are freezing over the coils so in turn, the fridge is not cooling. Sensors have been changed and it is still not working. The computer is the only thing left to replace for this issue and it is back ordered for over a year now so I am just stuck with this issue. Never again will I purchase a whirlpool fridge.
No, I would not recommend this to a friendNot good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this in September of 2020 it has not been two years yet as I have to get it repaired and new parts
No, I would not recommend this to a friendBroken in less than a month
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this fridge about 3 weeks ago. The refrigerador side is no longer cooling and best buy total cant come look at it for 2weeks.
No, I would not recommend this to a friendLoud and little
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the look of this fridge but it is WAY too loud and really not big enough for my family of 4. I wish I had read the reviews before I purchased this.
No, I would not recommend this to a friendHorrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lying to customers the ice machine is horrible not the same one model on the floor that got delivered
No, I would not recommend this to a friendBeautiful look
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great look, very sleek, and plenty of space. Fits our family’s needs
I would recommend this to a friendGood refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an open box item. However, some of the parts were missing off the refrigerator, standard equipment. Store gave me one item but other item I had to order from manufacturer. I have ne idea how to install part.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello James! We are terribly sorry to hear of your concern. We would recommend contacting Whirlpool® at 1-800-253-1301. We are available weekdays, between 8 am to 8 pm EST. They will be better able to assist you.
Not a great idea for a galley kit hen
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to access. Cramped design. I returned it and kept My single door that opens into kitchen with fewer compartments which makes it easier to move items and arrange them as well.
No, I would not recommend this to a friendAwful experience.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful! Would level, ice maker would not work. And the first 3rd party delivery guys were awful.
No, I would not recommend this to a friendIce maker no good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t make ice and the door that open to drop ice doesn’t seal close so the freezer over works it self
No, I would not recommend this to a friend