Customer Ratings & Reviews

Never cooled right from the start. Took Whirlpool 3 months to send the parts and have them installed to fix the freezer. When technician came to install he said the unit was defective and not fixable. Water dispenser would drip after dispensing which left a water stain down the front of the freezer door. Ice would also get trapped in the dispenser and then melt and leak out. Terrible design and worse service. It does look nice though.

We like the fridge. But, we are on our 2nd one and EACH time, the icemaker fails. And not just icemaker - it was faulty wiring on first one and now our 2nd one works but just dumps once every 30 hours. Whirlpool support no help!!!! I don't blame BestBuy - faulty and cheap manufacturing.

very good refrigerador has lots of space only thing is the ice maker stoped working

Perfect for our downsize project. Nice looking and quiet.

Excellent quality, fridge was delivered in a timely manner and in pristine conditions

sleek, plenty of shelving space, looks great, fast delivery....loves it

This refrigerator makes noise constantly, stops when you open the door ans starts again every time you close it. But it also triggers the unacceptable noise frequently without opening its doors. Since the beginning we noticed that this refrigerator was noisier than all the ones we have had before. But we thought.. "it can be that bad... we will get used to it and at some point we will not notice". Bad mistake. After 8 months, we can not stand the noise but we have to live with it until we can (again) pay full price for a new one. We have used Samsung, LG and Kenmore before and never hated the refrigerator noise to this extent. . We decided to give Whirlpool a chance, but now we regret it, because when I explained my problem they said: "If is not broken we will not fix it, too bad you don't like the noise and because is beyond the 30 days for returns we will not help". I understand there are rules, but this is the kind of problem that only gets to be fully appreciated after living with the product for some time. I was hoping to get a refund, a replacement or at least some courtesy discount to buy a new less noisy refrigerator from them. But they said no. That is how much they care to help a new customer. My advice: Do not buy this refrigerator because its poor engineering makes it too noisy and do not buy from Whirlpool because they do not seem to care when this kind of problem happens to their customers.

Its a great fridge but be warned of a major design flaw which has resulted in lawsuits. The wires at the bottom of the freezer door hinge which connect to the rest of the fridge get worn down after a couple of years and break which stops the ice maker working. Only fix is to relair the wires or replace the entire fridge door which costs $1000. We used Whirlpools preferred service provider and they fixed the wire but it only lasted 2 weeks and now our only option is to replace the entire freezer door. Its a good fridge but if you look online, this issue has affected a lot of Whirlpool customers.

Bought this refrigerator June 16 2022. Within the past week and a half we noticed temp in frig seemed to be getting warmer every day. Freezer temp also rising now. Frig temp is 60, freezer is at 21 degrees. Temp settings set at coldest and not getting colder. Compressor seems to run constantly. When you open frig or freezer compressor shuts off. When you shut doors, compressor comes back on. Thought that was energy thing but now I wonder. Water drips down front of frig when dispenser used. Ice cubes seem to get stuck in tube and then drop out on floor after them melt a bit. Have had to take everything out of frig and freezer due to temp. Thank goodness we have our 20 year old kenmore in garage to put stuff in. Notified whirlpool and best buy Monday of problem. It's Thursday and no assistance yet. I think the component that defrost the freezer is shot because there is ice on the back wall of the freezer. Not a repair person but, had this issue with the frig we had prior to this one. Anyway, no I would not recommend this frig to anyone. Very very unhappy with purchase. For $1570.00 I expect it to last a lot longer like my Kenmore in the garage.

I bought this 3 1/2 years ago. A drawer cracked within less than 1 year. You cannot adjust any of the shelves - very annoying when you want to put an oversized item in. Just this week, the freezer/refrigerator stopped cooling. It was completely out of refrigerant. I had to have it refilled at a cost of $400. That should never have to be refilled. The technician could not detect any leak after having refilled it and checked it twice over 3 days to see if any loss of refrigerant. Tech feels it was never fully filled from the factory.

The first one they delivered was defective. The right door was higher than the left no matter how much they tried to level it. They also could not level the fridge itself so it was leaning forward. I returned it. They brought another one and the doors were level this time. However, this fridge comes with NO leveling feet so the fridge is essentially leveled on wheels. Yes, that's right - on wheels!!! Every time you open the fridge, it rolls forward. Best Buy came over and tried to fix it. The guys said this model has no level feet to prevent the rolling. I did not believe this because it seems so dumb for Whirlpool to design a fridge this way. I called Whirlpool and they admitted that they get A LOT of complaints about this fridge but they said they would send somebody out. The guy just left. He took one look at the fridge and said there's nothing I can do. This is how Whirlpool makes this fridge with no leveling feet to stop the rolling. He held it and said, "oh yeah it moves but there's nothing I can do. Maybe you could buy something to stop it." He wasn't in my house for 5 minutes before he left. Whirlpool knows about this issue and still sells this junk! I will return this to Best Buy. Extremely disappointing. I think we all should just stay away from Whirlpool!

When working its great but... Just over a year after the purchase (warranty lasts 1 year), the freezer stopped cooling/would make a loud lawnmower sounding noise - from ice in the fan. Then 3.5 months after that repair, it happens again (3 month warranty on the repair). Both times causing food to become warm as well. Would not recommend, has been a big headache. And it's very expensive (assume you'll pay to repair it once or twice a year).

I purchased this refrigerator as part of a package. After installation, I immediately noticed that it was very loud and the fan kept running. It was only then that I went back and read the reviews. Big mistake! Apparently this refrigerator has an extensive history with the same issue. I also noticed the same stock Whirlpool response. I contacted Whirlpool and received this: "I am terribly sorry to hear that this unit is making this noise. Usually when a refrigerator is just installed it will make noises as it settles. it can take up to a week for it to settle." I called Best Buy and they were fantastic in getting a replacement out right away. Unfortunately, the replacement fridge is making the same loud noise. My suggestion...AVOID WHIRLPOOL. The fact that they are aware of the issue and instead of fixing it, they just make excuses should signal you to shop for another brand. Bye Whirlpool!

Fridge arrived with flaws 2 times .First time replaced it do to icemaker issues. However it does work fine. Best buy managed to be the biggest problem by damaging our wood floors 2 times.

The compressor is too noisy. It buzzes loudly and seems to run constantly while unit is set on 3 bars. Very annoying. Whirlpool authorized repair techs said it was normal for new models. My old 16 year old fridge was quieter. Hate the constant buzzing.

Its a good refrigerator. We had a French door refrigerator with the freezer in the bottom but things kept getting buried in it.

We purchased this refrigerator this year. It doesn't have an air filter so it tends to start to smell fairly quickly. We've changed our water filter for the ice machine and it still tastes terrible. The ice dispenser also jams quite frequently. We wouldn't recommend this model.

I purchased the whirpool side by side fridge and the icemaker has not been working for a couple months. They sent a repairman to look at my fridge and I was told I need a plumber to look at my line. Plumber came and said nothing is wrong with my line. Made a second appt through Whirlpool and the serviceman never came, When I called I was told by the service vendor that my appt was never confirmed. Even though I received a confirmation email from Whirlpool.

THIS IS BY FAR THE WORST PURCHASE WE HAVE EVER MADE!!!!!!!!!! DO NOT SPEND YOUR MONEY ON THIS PRODUCT!!!! IT HAS BEEN A NIGHTMARE SINCE DAY ONE. Constantly have issues with water leaking in the freezer...like an ice skating rink in there. Also have had water leaking onto our wood floors. Makes all kind of noises.

Only shelf to put a gallon of milk is the top shelf. Water dispenses warmer water, or basically what comes out of the tap