Customer Ratings & Reviews

This frig is so loud it’s rediculous! It constantly has something going on to continue to sound like an MRI machine. I only replaced my appliances to update the look, however my white refrigerator of 15 years never made a peep! Worst purchase ever! Oh and by the way the appliances came with roaches in the boxes and the delivery and install was a nightmare!

Nice finish nice size but the auto-defrost quit working 11 months after purchase. Now my fridge has stopped cooling. Frost and ice have accumulated on the back freezer wall stopping the water flow to the icemaker. Had to call the warranty repairman to fix it but we've been waiting on parts for two weeks. Good thing I kept my old GE fridge or I wouldn't have a place to put my food.

I love the refrigerator I am very disappointed in the black stainless steel. It scratches and dents very easily. We scratched it in the first week and the plastic coating they put on it is impossible to get off and 4 months later I still have it on in spots. So much for my beautiful new kitchen appliances. No way they should charge extra!

This fridge has ruined my life. I hate it so much. The hinge mechanism in the door has a design flaw and every time you use the fridge, the doors will either bang into your arm or bang into the counter and shake everything in the door. It's a fight either way. The service people have been to my house twice and told me about the faulty hinge design of this model. I've tried multiple hacks online to mitigate it, but nothing works. I spent so much money on this fridge and the extra warranty and it makes me sick that I have to keep it for years to come. I am not the kind of person to complain. But every time I use the fridge and freezer, it annoys me beyond belief. You really have to use one hand to secure the door, while you struggle to use one hand to get the food out. Do not buy this fridge!

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Water isn't cold. Ice cubes fall on the floor throughout the day. If there's water in the drip tray, it ends up on the floor when you open the door.

Big mistake. The control panel doesn't work day one. Position of the ice Despenser paddle and the water dispenser paddle are right in front of each other. Who thought of this bad design? Defect. Return.

I have had a service tech here 3 times to repair this unit. It keeps freezing up the coils. The first attempt at repair was to reposition a sensor with foil tape. The next attempt was ordering a new sensor or resistor for the defrost cycle. The tech had to come back out due to ordering the part. Now here it is just a few weeks later and it's frozen up again! Whirlpool needs to replace this unit. I can't keep having food spoiling. Not once has Whirlpool stepped up to compensate me for the loss of our groceries.

2 days after purchasing the freezer light went out and Best Buy would not replace it and asked me to call the manufacturer?

I own a similar Whirlpool refrigerator. Whirlpool used to be a top brand. Sadly they are making the worst cheap garbage now. Within a year the doors rusted. The replaced them but the new ones have rusted too. The drawers shattered. They replaced them too and they shattered again. A hole in the inner side opened up, I have no idea how it happened. The unit is out of warranty so they did not fix the problems when they occurred a second time. Then the drain for the defroster clogs and it puts a pool of water on the floor. I have to take the back off of it and unplug it every 2 or 3 months. A refrigerator should last 20 years, not 2. Any other refrigerator has to be better than this piece of trash.

Bought this to replace a decent fridge because the ice maker stopped working. Had this a month , ice maker stopped working! Tried all the trouble shooting. Even if they offer to fix it , no way ! Huge red flag .

The doors had caulking around the seal on the metal doors. Thin glass shelves that fogged up when the door was open. The frig rolls when you open the doors because it is so light.

It did it's job, but for me to get an evaporator restriction in a unit only 4 years old is ridiculous.

The design is poor. The shelves are fixed with no ability to change the spacing without completely removing a shelf. There is only one small shelf that is high enough to store milk jugs or typical liter-sized soda bottles.

Don't bother buying, literally 1 month after the warranty expires the whole system stopped working, because of seal system problem. Barely 5 years old, not worth your money

Water dispenser is the slowesr ive ever used. We dont bother with its that slow! Fingerprint resistant stainless steel.. not even close ( one of the worst features)!

Fridge broke after two years and cost to fix it is more than I paid for the actual fridge. Per whirlpool website, parts are covered under limited warranty for 5 years but per the warranty for this particular fridge, that does not apply and parts are only covered for one year which is stated in the user manual and their website is misleading so if you are comparing warranties, beware! Dang fridge still looks new but has no cooling in fridge or freezer, I'm beyond upset with whirlpool.

Bought in nov 2018 no complaints did not buy extended warranty quit on me jan 18 2021 lasted 26 months warranty good for 1 year repair guy said take about $600 parts and labor got on sale $1100.00 not worth sinking another $600.00 intoso I give it 1 star

I bought this refrigerator 10/2018. After five years, it stopped working.

Small space in the freezer for meats . It came with the house at fill price and its grabage.