Customer Ratings & Reviews

Bought this to replace a nearly 21 year old Kenmore (made by Whirlpool). Pros: Looks beautiful! Doesn't show fingerprints too much (Black model). Keeps food cold and frozen food frozen LED lighting is nice Cons: Shelves are not adjustable. Shelf above Deli drawer is at a severe angle (smaller height at the back of the shelf than the front). Yes, the drawer and shelf are in properly, they came preinstalled. I saw that in another review and didn't believe it. The ice cubes are much smaller than the unit it replaced, I prefer the larger cubes. The ice dispenser throws fragments of ice into the drip area (no removable tray, bad decision) even when set on cubes. The water dispenser is so close to the front edge of the drip tray when water drips intermittently from water dispenser it runs down the front of the door, I didn't believe the other reviews, PLEASE don't make the same mistake I did, this is a deal breaker for me. The design of the single slot ice and water dispenser was done by someone who prefers looks over function. Inside tip for the rocket scientists, if it's not broke don't fix it. Cheap, Cheap, CHEAPLY made shelves, drawers and door bins. I'll be VERY surprised if they last even a year, I'm not a gambler but I'd bet money on them not lasting very long at all, they're cheap in material only, the cost to replace them isn't. Mostly because of the water dripping issue I'm seriously considering taking this back to Lowes, the quality difference between the nearly 21 year old Whirlpool it replaced is immense, and it cost more. I had to remove door trim on my home to get this in the house, this is a MAJOR inconvenience for me not to mention figuring out what to do with the food when swapping another unit in. Look at the negative reviews and believe them. You'll notice Whirlpool posts contact us on negative reviews but I don't see anyone that left a negative review update to say their issue or issues were resolved. I did a lot of research before buying this unit and chose the Whirlpool name because of the quality and reliability of the one it was replacing and also thinking there were less cons than other models and brands. SO disappointed in this purchase and the Whirlpool brand quality decline. I'll update or repost with any changes or if I return it to Lowes.

Despite being an item bought as "open box", to this day, it works perfectly. In addition, the service from the employees was magnificent.

Awesome! Dispensed filtered ice, cubed and crushed, along with water tastes delicious. I was worried it would break due to fragile or plastic parts; boy was I wrong…3 grandkids operate the dispenser w/ ease, even though they break their toys after just a few days. Spacious. Temp controls for fridge & freezer strong. I have freezer set to 3 and fridge set to 4. Before I bought this side by side I had many reservations, all of which have been for not, save one—I’ve only owned the unit for only 6 months, so I can not speak to its longevity, However, so far so good. I bought the extended warranty Best Buy offered for about 2 bills. Any problem, parts our labor, needed w/in 5 years is theirs not mine. I highly recommend paying $25 for full installation. Their crew of two strap on a dual-person harness and lift the refrigerator with their backs and place it in it’s kitchen spot. A dolly never touched my flooring—only four rubber soled boots. They hooked it up to the water line in minutes and literally showed me how to switch out the filter in less than 10 seconds. This Whirlpool unit and the Best Buy crew get my highest recommendation!

I received the refrigerator missing parts - the Handlers!! I called best buy and after many attempts they mentioned I could return or they would give me 10% discount. Once I need the refrigerator I asked the discount, which never happened. Still waiting a response

I really like this refrigerator and the quality and efficiency it can provide with the proper upkeep and maintenance. I chose this because I like this design and product for its simplicity and unique packaging is one of a kind.

Good but some weaknesses like door make noise when closing

Plenty storage and works well. Only negative is the ice dispenser sometimes jams up with ice and doesn't fall thru. This leads to pieces of ice that are jammed to melt and leak out. Messy

Good product overall, but the ice maker switch is hard to access.

Best fridge lots of space. Delivery was on point and set up was perfect

Magnificent design and beautiful color—I absolutely love it. This refrigerator makes my small condo feel like a luxurious, spacious home.

Took a long time to produce ice and to cool down, I’m noticing irregular temperatures too

This side by side fridge is just what we needed and wanted. The LED light is bright, the storage is good and the energy efficiency is great! The ice and water dispenser took some getting used to since it's different than most, but it is a very minor "issue". I have not noticed the loud noises that were mentioned in previous reviews, either my house is super loud (thanks to two toddlers) or it's not something that I consider a loud noise.

Purchased this fridge to replace a Samsung that kept giving us recurring issues. So far this fridge is great as everything works without issue. My only gripe is that the ice kind of sits at the top of the door so occasionally it drips down the left door.

Excellent Refrigerator. Terrible customer service at mesquite, especially management.

We only had for a day so far. The delivery service was excellent! It is running nice and quiet, a nice change from our last refrigerator. Cools fast and love the separate levers for water and ice. The water doesn't come out real cold, but can add a little ice. Probably the only real set back with this refrigerator is that you cannot adjust the shelves and can fit tall items only on the top shelf. However, the space in the doors in great, so the rest of my taller items fit there. I'm used to one more shelf in the freezer, but I can live with that. I also like the deli drawer, which I've never had before. This was a good option for us as we have limited height and was in our price range. Very happy so far.

Whirlpool is a good product, getting it at the price I found at Best Buy was icing on the cake and delivering was fast

We love this refrigerator, looks great in our kitchen, works great, and what a good value!

All that was advertised. Good look. Wife is happy. I’m happy.

Good product love it couldn't have made a better choices

Ready in a few days and fits space perfect. Finish is good