Customer Ratings & Reviews

In general, the refrigerator is an excellent product and it has satisfied our needs and expectations. We are pleased with the purchase.

We love the unit, but after 3 weeks we opened the freezer and found one huge block of ice in the ice tray and icycles down the sides...took us 2 hours and a hair dryer to get the tray out. We called Whirlpool and they sent a guy out who determined it was a bad water valve (on a brand new refrigerator/freezer). We are currently waiting for the part and replacement, all covered under warranty. As long as they follow through on repairs, we are happy with the product.

This is just an okay refrigerator. I was expecting to enjoy cool water from the dispenser but only get slightly chilled water and lots of drip running down the front of the door. The ice maker randomly drops ice from the dispenser as well. I have found puddles of melted ice on my hardwood floor in the morning. I was going to turn in a warranty claim, but not I see from other reviews that it's a design problem. I do not recommend this refrigerator.

Love it Plenty of room on each side runs real quiet even when ice is falling

Deep refrigerator, plenty of room. Very noisy, but overall nice product.

Great product. Keeps everything cold. Looks awesome.

Best looking refrigerator I’ve seen love the black stainless steel and double door makes plenty of room for all the groceries 5 stars for me !

I had a Whirlpool refrigerator, similar model, for 20 years. I hated when it finally broke and could not be fixed economically. This model started to have problems from the very start so I was under the 90 day warranty. They had to come out twice, once to fix the icemaker and once to replace it. This model as glass see through shelves versus the older models that had something similar but not as transparent. Everything else the shelves on the door etc. are plastic and when I compared each of the parts, there was no comparison. The older model was so much better. One of the guys that came to fix it told me that his experience is that this model won't last very long 2-3 years, which is very disappointing, needless to say. They say, they don't make them like they used to, and in this case it is very true. Finally, the icemaker. My old refrigerator allowed me to access the ice, not here...what makes it worse, it uses one spout for water and ice. Try to put a long water bottle in it and you'll mostlikely get the water rather than the intended ice.

Works as expected. Has good capacity and the storage space is reasonably well configured. The ice maker has very good capacity. Fridge is fairly quiet overall. The fruit/veggie storage bins feel a little cheap compared to, e.g., an LG fridge, but they work.

I purchased this fridge nearly 3 years ago and I am sadly disappointed. I purchase a Kenmore grom Sears in 2006 and never had a problem with water dispenser or ice maker with regular filter changing. I sold my home and included it with the sale. I purchased a whirlpool because it is suppose to be by same manufacturer as Kenmore. I find that hard to believe compared to the inconsistant working operation of ice maker and water dispenser. I called for service only to learn that you have to pay $150 for him to walk in your house & any services & parts are extra. You could end of paying half the amount of a new fridge. What a rip off. I had an issue in Sept 2023 and its only Dec 2023 and its happening again.

Exactly the height and width needed for the space it was going in. Great looking fridge and got a good deal on it for Presidents Day.

Great Refrigerator for the price! Very attractive. Sleek front.

So far I have been happy with this purchase. I read a lot of bad reviews on other fridges and was concerned about spending money on a product that wouldn't be good. I like Best Buys warranty and service protection plan in case there are any future issues.

Good price..Quick delivery. Had to buy in a hurry because builder said they could not get refrigerator in time for closing. Had GE product before and it was junk. Broke down twice in 2 years. Did not have extended warranty so it cost me plenty. Only had this one for a short time and seems to work as intended. Only thing we do not like is the water/ice dispenser being two different paddles. Easy to miss and spill water on floor.

The bad 1. Water is not cold 2. Ice cubes falls out onto the floor 3. It makes loud noise when making ice

This is a no frills fridge with everything you need Makes whole and crushed ice, filtered water. Shelves are not adjustable but can be removed to clean. For the price you would be hard pressed to find a better value.

Works wonderful so far. Lots of room. The ice/water dispenser is my only gripe. They work but it's very cramped and pretty messy.

We purchased a refrigerator from Best Buy and I love it. Had a little trouble installing it because of plumbing issue. But got it completed. And it is nice. Sales department made it very quick and easy to make the sale. Got 18 months financing. Which worked for us. Thanks Best Buy we will be back.

I love this refrigerator and the finish looks great in my kitchen with white cabinets/black hardware.

It is a great refrigerator. The interior is laid out much better than our old one. The cold water and ice distributors are separated but in same area. It is best refrigerator we have ever had.