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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1293 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, size, capacity, efficient use of space, and appealing design of the 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator. However, some customers have expressed concerns about the noise level, shelving, and ice maker functionality. Some find the ice maker to be quite loud, and others have noted a lack of shelving in the freezer. There have also been a few reports of the ice maker malfunctioning.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 1,293 reviews
  • Pros mentioned:
    Design, Size

    Rated 4 out of 5 stars

    Erkie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator compact well thought out moderately priced

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Adds to make a kitchen appearance better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Manufacturer should have installed 2 more shelves. One in refrig and one in freezer....We purchased them and it makes a big difference in the amount of space available....Unit is nice and works well....nice to see something purchased actually comes with a book explaining everything ...

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Shelving

    Rated 4 out of 5 stars

    Very happy with this refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good looking. I wish there were more shelve separators

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    Whirlpool counter-depth side by side refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Whirlpool refrigerator, very nice and sleek counter depth, Just the right size for my household!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 4 out of 5 stars

    Nice fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice affordable fridge. Does the job. Counter depth and matches my other appliances. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Not sure what title i should add.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is running good. Since I bought it as an open box, the fridge was in our garage as it has a lot of damaged and since we don't have a water hook up in the garage, and don't have any use of the ice maker, i cannot comment on the ice maker functions. Right now, I'm happy with it.

    I would recommend this to a friend
  • Cons mentioned:
    Shelving

    Rated 4 out of 5 stars

    No more bottom freezer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sooooo happy to be done with the bottom drawer freezer! Still plenty of space in this unit, I love it! Giving 4 stars because more shelving could definitely be used in the freezer compartment. Other than that, love it!

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Shelving

    Rated 4 out of 5 stars

    Good for the size and some techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this one because of auto water dispenser function. But you need to measure the 8oz and the system will use it for this auto dispenser. I like it but wish there are more freezer trays and door bins. Overall, it is nice, compact, elegant.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    great refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator value for the money. We didn't have too many options available due to a narrow space between an island and where the refrigerator needed to fit. We had to remove the doors off the previous one just to remove it. We could leave the doors attached when installing this refrigerator. It does make noise, as I saw people mention in other reviews. It is louder than I prefer, but it is fine. Also, other people mentioned that extra shelves are needed, I agree and ordered 2 additional freezer glass shelves. It is smaller than the 25cu ft model we replaced and we do notice the difference, but as I mentioned we didn't have too many options to make it fit without tearing apart the fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Shelving

    Rated 4 out of 5 stars

    Looks nice.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less storage room than expected. Visually appealing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased about a month ago. Delivery and set up by Best Buy was excellent. Our last Whirlpool fridge lasted over 22 years. So, check back in about 10 years to truly evaluate performance. I would prefer a bin that closes in the door for dairy such as butter. Also, the shelves are limited in their ability to be adjusted. Temperature maintenance and ice/water functions have been very good. Overall, a good value and very good refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 4 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very functional refrigerator with ample space and nice look. Stainless is easy to maintain.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Working Out The Kinks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the side-by-side better than the French-doors-with-freeze- on-the-bottom design. (I replaced that style with this style.) Still trying to get the refrigerator to not freeze things, by playing with the arrangement of the shelves. Also, at first, the fan made a lot of noise, which has recently diminished.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Somewhat noisy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For some people this refrigerator would be too noisy. I hear it often but it doesn't really bother me. The freezer could use one more shelf and the bins in the refrigerator are hard to use. When I put them in the slots that worked best for me they hit the shelf and the door would not close. I ended up just taking one of them out.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    It's loud

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as it should other than it's the loudest refrigerator I've been around. I looked online and everyone post the same. I should've done more research. It's satisfactory for the price. Wouldn't purchase again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    why must one pay more for less space?counter dep

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Counter depth fridge is working well so far. Would have liked to have been able to stretch our dollar while obtaining a non counter depth refrigerator but our space did not accommodate a larger size. Don't understand why you're charged more for less space when it comes to counter depth refrigerators, counter intuitive. Fridge is working fine and we are enjoying it. Have not put it into full use yet as we are barely moving in to the new home. Purchased a second whirlpool refrigerator for additional space given the counter depth and we are expecting both to last a long time. Purchased the best buy warranties on both refrigerators for peace of mind after reading the mixed reviews on all refrigerators. Luck of the draw on the fabrication of your refrigerator so the warranty is insurance against gremlins or poor workmanship.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Purchaser

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the refrigerator. It fits the space nicely. It however is kind of loud.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a counter depth refrigerator to fit into a cubby of our new home. I was praying that it fir and it did! The original settings would freeze things in the refrigerator. Being counter length it is smaller in depth than most standard refrigerators but wider. i would not recommend this for a large family. Also every 45 minutes or so it makes some loud mechanical noise

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Nice fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Counter depth still has lots of shelf space. Well lit on all shelves. A little noisy at times.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Green refrigerator.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator works very well. However we did have to send it back for a replacement because it was extremely noisy. The second one is fine. We’re very happy with it.

    I would recommend this to a friend