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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1293 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, size, capacity, efficient use of space, and appealing design of the 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator. However, some customers have expressed concerns about the noise level, shelving, and ice maker functionality. Some find the ice maker to be quite loud, and others have noted a lack of shelving in the freezer. There have also been a few reports of the ice maker malfunctioning.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,293 reviews
  • Cons mentioned:
    Shelving

    Rated 5 out of 5 stars

    Love love love great frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish l had a little more room.well lit can find everything easily.can choose size of ice tells you how big a glass a water you have.could use more shelves.quiet beautiful stainless finish.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    !Perfect!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ice maker. Roomier than I expected. Quiet. Beautiful to look at. Perfect for my space.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice and water are a bit noisy. Otherwise great. Looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Nice buyer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice curdious staff. Refrigerator is very nice design works well and quite for the most part. The interior fan is a little noise at times not consistent though

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Whirlpool counter depth refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like our new refrigerator, but had to adjust to the compressor sound, which louder than our previous refrigerator. Also disappointed with not being able to store things on the top left shelf close to the air flow which could freeze liquids.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Refrigeratlr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very, very adequate. I went to best buys one Saturday to exchange another refrigerator that I bought a couple of weeks prior to that day. Alas, it was too big for my kitchen so I wanted to exchange it with a smaller one and I found this and thought this one answered my concern. So I exchanged it. Now I put all my food in it and still, there is plenty of space left for more food. What more do I need from a refrigerator? After all, a refrigerator is there to keep the food cool so it doesn't go bad. Unless I start putting my neighbor's food, I don't need any bigger refrigerator that this size. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it .. very nice and elegant .. spacious .....

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Great Fridge for counter depth

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge for the size, We can only get a counter depth to fit our kitchen. The design and quality is great but I just wish we could fit a larger size fridge. The shelving is outstanding and the freezer design is great for storage too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    We like our side by side

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like our frig/freezer side/by/side counter depth. There seemed to be two shelves missing in the freezer unit... I guess they think we don't need them. We got two tempered glass shelves made for a very reasonable cost. I fashioned a couple of metal baskets to hold our frozen food. All is good now.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Reliable so far

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace a Bosch refrigerator that turned out to be unreliable in spite of its brand name. This is a smidge smaller, but it holds everything I need and then some. The electronics are a little confusing when I want to change a setting, but mostly I don't need to. I like reliability a lot!

    I would recommend this to a friend
  • Cons mentioned:
    Shelving

    Rated 3 out of 5 stars

    Avg fridge, could use more shelves.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall very happy with the purchase, but I've knocked 2 stars for the following reasons: 1) it does not come with enough freezer shelves. Be aware that you'll need to purchase 2 seperately (~$30 each) in order to have enough 2) Ice maker was defective on the initialunit. Best Buy customer service dida great job of handling the issue, but it's still a hassle

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Good Value. It’s available…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whirlpool is the only affordable option readily available during this appliance shortage. It has ample space and works well. Best value for the price.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this fridge after returning our terrible Samsung fridge. We love it , produces a great amount of ice and the stainless steel really is smudge proof. Only give 4 stars because it is a little bit loud, but the ice machine works great I’ll deal with the noise.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good size for 2 peopel-looks greatI am

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a single men and downsized from a very large unit to this model. I like the looks ,the way it fits in the counter, the bright light, it is easy to keep clean.Somtime it is hard to open the door on the refrigerator side .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Whirlpool fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought this product recently, too early to give higher rating so the four star is on appearance

    I would recommend this to a friend
  • Cons mentioned:
    Noise level, Shelving

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs a little noisy. Nothing can be stored on the top.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    missing shelves

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fridge, but, it was missing two glass shelves for the freezer. When I went to the store where I bought it to see about getting them. I was told that it was my responsibility to call the manufacturer. I went home and called Whirlpool and had the usual hassle of being put on hold, and transfered etc. Once I finally got a person, she was very nice and said she would see that the missing shelves would be mailed in a couple weeks. I feel this is something a salesperson at the store should do. I paid the asking price, and feel upset that I had to go through so much to get what was missing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Refrigerator, the interior is small but adequate. Shelf configuration is very basic. It runs quetly and the ice works well. Water dispenser is not very tall, doesnt work with some water bottles. Overall it is a good Fridge

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge cools very well, spacious, quiet. Compartments and shelves are customizable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Very Loud Motor

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice looking refrigerator, especially for a counter-depth style. It has many nice interior features. Unfortunately, it also has the loudest motor I've ever heard. It can be heard 2 rooms away at night and makes a very high pitched shrill noise. I am returning it. Best Buy has been extremely easy to work with to assist with this return.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, SFB82. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand